femmefineryshop.com Reviews 38

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I have to say the backpack I received the leather is premium quality, the craftsmanship is absolutely high quality, the zipper the brass accessories/ attachments everything about this backpack is awe... See more

Company replied

Rated 1 out of 5 stars

I always look now to see if the model's actual head or face is shown. Dealt with a company similar to this with poor results - cheap clothes not in the material stated and no returns address. Apparent... See more

Company replied

Rated 5 out of 5 stars

To say I’m pleased beyond belief is an Understatement. I’ve certainly made a Great Choice by buying my Leather Hand Luggage from FemmeFineryShop. After carefully evaluating the ranges it wasn’t hard... See more

Company replied

Rated 1 out of 5 stars

I purchased 2 dresses from femmefinery for $89 US. they were both of very inferior quality and poorly made. They were not what was advertised in their photos. I contacted their returns email and have... See more

Company replied

Company details

  1. Bag Shop
  2. Leather Goods Store

Written by the company

To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items. We wish you all the best and hope you have pleasant shopping experiences in the future. At Femmefineryshop, we take pride in crafting timeless, affordably priced bags from sustainable, long-lasting materials. Founded in 2021 by my friend Tana and me, our brand marked the beginning of our heartfelt journey into bag craftsmanship. Unlike many artisans who inherit creative skills from their families, our story unfolds differently. Neither of our parents worked in bag making or the craft industry. Instead, we chose to start entirely from scratch and carve out our own unique path. Here is how it all began. For a decade, we worked as computer graphic designers, dedicating our creativity to other people’s projects. Eventually, we felt ready to build something entirely our own. We have always been fascinated by timeless pieces—those forgotten treasures discovered at the back of a closet after years of use. They carry invisible stories: How old is this bag? How many journeys has it witnessed? How many new memories will it accompany its owner through? Inspired by this vision, we set out to design everyday bags built to last a lifetime, carefully envisioning both their functionality and durable materials. We started by sketching our ideal designs, spent countless hours perfecting professional patterns, and taught ourselves how to work with sewing techniques. Guided by a friend’s advice and fueled by endless trial and error, we gradually improved our skills. There was immense joy in finally turning our original designs into tangible, wearable pieces. In 2021, we officially launched our project, focusing on handcrafted leather and canvas bags. Through consistent effort and persistence, we connected with reliable suppliers and built a stable creative team. Today, we continue to create sturdy, stylish bags meant to accompany customers through countless journeys and life moments. Every Femmefineryshop bag is constructed with premium leather eco-friendly tanning techniques, designed to age gracefully over time. We hand-select every material with intention and care, believing that true style lasts for years—both in timeless design and sustainable responsibility.


Contact info

2.9

Average

TrustScore 3 out of 5

38 reviews

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Rated 5 out of 5 stars

Leather backpack High Quality

I have to say the backpack I received the leather is premium quality, the craftsmanship is absolutely high quality, the zipper the brass accessories/ attachments everything about this backpack is awesome.
Very happy with this company. Shipping does take a little bit but that's to be expected from where it's shipping and patience pays off. This company is awesome, good communication, they definitely deserve Five Star. I'm sorry others may have had experiences they weren't happy with but maybe they're expectations were too high. Give this company a chance, I am absolutely 100% satisfied and would not leave a good review if I was not satisfied. Give this company a chance they're pretty awesome.

5 May 2026
Unprompted review
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Reply from femmefineryshop.com

Hi Jen, thanks so much for the kind words. We are glad you are satisfied with the design and quality of the leather backpack. It means a lot to our team. Wish you a nice day! Thanks!

Best regards,
Femmefineryshop

Rated 1 out of 5 stars

If I could give them 0 stars I would

If I could give them 0 stars I would. I ordered a pair of jeans and they advertise that you can return items with no problem. The jeans didn’t fit and I have emailed them several times to start a return. No response whatsoever from them!!! Do NOT order from this company…I should have known better to order from a company I’ve never heard of! I believe I’ve been scammed!!!!

31 January 2025
Unprompted review
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Reply from femmefineryshop.com

Hello! We are truly sorry to hear that the jeans didn't meet your expectations in person. Our customer care team had reached out to you via email shortly and refunded partial. To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items.
We wish you all the best and hope you have pleasant shopping experiences in the future.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

They ship from China and advertise they…

They ship from China and advertise they have a return policy when they don’t. After trying to return a $200 bag I was offered $25 back to just keep it because shipping would be outrageous.

5 January 2025
Unprompted review
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Reply from femmefineryshop.com

Hi Megan, thank you for sharing your feedback with us! We’re sorry that the bag you ordered didn't meet your expectations in person, and for any frustration with the return policy. Could you send us your order number please? We want you to love every Femmefineryshop purchase, so if you are ever in need, please get in touch with us. We would be happy to see what options we may have!

Rated 1 out of 5 stars

I purchased 2 sweaters.

I purchased 2 sweaters.. it has been almost a month and nothing.. no email.. no way to track… so no Christmas present for my daughter!!!! 😠

21 December 2024
Unprompted review
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Reply from femmefineryshop.com

Hi Holly, we apologize for the issues you encountered with your order and the unsatisfactory service. We have optimized our order processing and shipping procedures to deliver a better experience.
Thanks for your feedback, and we wish you a nice day.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Merchandise comes from overseas

Merchandise comes from overseas, takes long time to receive. Items are cheap.
Poor customer service. Thru state they will take a return but when I tried they gave me many reasons(too expensive to ship back) why they could refund my item. Items look good on models and pics, but I would PASS on buying.

16 September 2024
Unprompted review
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Reply from femmefineryshop.com

We apologize for the issues you encountered with your order and the unsatisfactory service back then.
Our business has undergone a complete transformation. We no longer sell clothes, and our main business now is bags and leather goods. We have also optimized our order processing and shipping procedures to deliver a better experience.
Thanks for your feedback, and we wish you a nice day.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Same as other reviews

Same as other reviews! Don’t order from here! Ordered a “denim” dress. It was shirt material and very thin, poor quality. When I asked for a refund the same day I received it, despite their site stating they would give a full refund, they reached out and only offered a 30% refund. I’ve reported them to the FTC, you should too!

21 September 2024
Unprompted review
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Reply from femmefineryshop.com

Hello! We are truly sorry to hear that the denim dress didn't meet your expectations in person. Our customer care team had reached out to you via email shortly and refunded partial. To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items.
We wish you all the best and hope you have pleasant shopping experiences in the future.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Do not trust femmefineryshop.

Bought a dress from "femmefineryshop" and received it timely. Ordered small and was way too big on me. Contacted them for a refund as they didn't have a smaller size. The colour was much darker than the pictures on display. Their refund policy was to contact them for the return address. I contacted them and was asked if I would take a 50% refund and keep the dress. I said no thank you and would happily return it by mail. Then received a message saying they would give me a 65% refund. I replied NO, please send me the return mail details as per their "easy return policy 1,2,3". I have not heard from them since and my messages have been blocked.

30 August 2024
Unprompted review
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Reply from femmefineryshop.com

Hi Babs. Thank you for taking the time to share your feedback. We’re so sorry to hear about your frustration with the return process. Could you send us your order number please? A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!

Rated 5 out of 5 stars

Quality product and Customer aservice

I placed an order for a backpack for my daughter. The look & quality were great, but when it arrived, one of the snaps was broken, so I reached out for a replacement. The Customer Service team was great and sent the replacement quickly. They stood behind the product and my daughter absolutely loves the backpack.

16 May 2024
Unprompted review
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Reply from femmefineryshop.com

Hi John, thank you so much for your kind words! We’re thrilled to hear that your daughter loves this backpack.

We hope she enjoys it for years to come, and if there’s ever anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Website states can return or exchange

Website states can return or exchange , lies. What I ordered smelled like mildew . Was NOT as pictured . I attempted to start return process and was asked to like the item and they would then refund me $ 10. I guess shane on me for not realizing this was coming from China.

1 May 2024
Unprompted review
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Reply from femmefineryshop.com

Hi Michel, thank you for sharing your feedback with us! We’re sorry that the dress you ordered didn't meet your expectations in person, and for any frustration with the return policy. We want you to love every Femmefineryshop purchase, so if you are ever in need, please get in touch with us. We would be happy to see what options we may have!

Rated 4 out of 5 stars

Pretty nice

Hi, I had to amend my review because eventually I did receive the handbag I ordered and it looks really nice. Not sure if it is a real leather and the color is brown red not just burgundy but it looks quite nice.

14 March 2024
Unprompted review
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Reply from femmefineryshop.com

Hello Sharon! We're so happy to hear you're pleased with the quality of our handbag. We appreciate your kind words :)

Rated 1 out of 5 stars

What I ordered and what I received were…

What I ordered and what I received were two completely different things. I have reached out several times to return the item and have not heard back. You have to jump through hoops to return something. Awful. Will never shop here again. Do not do it

6 March 2024
Unprompted review
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Reply from femmefineryshop.com

Hello Jen, thank you for sharing your feedback with us! A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!


Best regards,
Femmefineryshop Team

Rated 5 out of 5 stars

Happy Global Traveller

To say I’m pleased beyond belief is an Understatement. I’ve certainly made a Great Choice by buying my Leather Hand Luggage from FemmeFineryShop. After carefully evaluating the ranges it wasn’t hard to find A Hand luggage Bag to suit all my Needs. The Delivery time was Prompt to Australia ,14 days and To my surprise the Bag was exactly as Promised. The Quality of construction and Attention to detail was Exquisite. The usable compartments were way beyond my expectations. So far this Hand Luggage bag has Been around the World twice and it’s about to embark on another trip. Value for Money ++ Vendor Communication ++ Satisfaction Guaranteed . Would definitely Buy from Femmefineryshop again .

30 September 2023
Unprompted review
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Reply from femmefineryshop.com

We're glad your order arrived quickly and the quality met your expectations! Thanks for sharing a review!

Rated 1 out of 5 stars

I bought aI bought a dollar perfume

I bought aI bought a dollar perfume. Next thing you know I'm getting charged $34 for a membership. I didn't ask for this membership. I would like my $34 back. And the dollar perfume was awful.

27 December 2023
Unprompted review
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Reply from femmefineryshop.com

Hi Terri we apologize for your bad experience with our clothing range. Could you send us your order number please? If you have any other questions, please don't hesitate to reach out directly to our customer care team. We are happy to help in any way we can!

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Absolutely shocking 4 months no delivery!

Absolutely shocking ordered 2 items back on 1st May only to have 1 item cancelled after 2 days. The other item has still not arrived now September! I have chased numerous times. The first time I received a reply to say my order would be here soon. Since then nothing! I have requested a refund twice but had no refund nor reply. Basically they have taken my money and provided no service or product is that not theft? I would never ever order from this company again!

5 May 2023
Unprompted review
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Reply from femmefineryshop.com

Hello Susan! We are so sorry to hear about the shipping and our customer service! We are sorry that these two items were out of stock and refunded. This isn't a typical experience. Thank you for your feedback.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Terrible - do not buy from this company

As I read these other reviews, I am bummed that I did not check first.
Like everyone else - I bought 2 dresses which I didn't like. The return policy (copied from their website) states "returning is as easy as 1-2-3! You have nothing to lose! We will refund you if you are not 100% satisfied. Please CONTACT US within 7 days upon receiving the items to initiate the return process". I did all that and they first offered an exchange for one, then offered 30% refund and then ghosted me entirely.
I did use PayPal and will reach out to see if I can get refunded that way.
Hugely disappointing.

Update - when I pointed out (cut and pasted) their return policy, they offered me 50% refund in response. PayPal refunded me entirely which is great but still doesn't address the false promise of 'full refund'.

10 September 2023
Unprompted review
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Reply from femmefineryshop.com

Hi Cindy, we apologize for your bad experience with our clothing range. Could you send us your order number please? If you have any other questions, please don't hesitate to reach out directly to our customer care team. We are happy to help in any way we can!

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

I wish I could choose zero stars

I wish I could choose zero stars. This website is completely fraudulent. I think it's based out of a guys apartment in Wuhan China. They will take your money ans send you cheap, ill-fitting, dollar store clothing from a fraudulent NY address. And if you try to return it, they will NEVER reimburse your money. I went back and forth with the owner. He agreed to reimburse me 70% and then ghosted me
Do not deal with these terrible people!

10 May 2023
Unprompted review
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Reply from femmefineryshop.com

Hello Monica, thank you for sharing your feedback with us! We failled to refund the payment for it was reversed at that time. If there's anything else we can assist you with, please don't hesitate to reach out.


Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Bought three dresses

Bought three dresses. Two were subpar and not like picture. Tried to return, but they wouldn’t take it back and explained they wouldn’t return my full funds, but would refund 60%.

1 July 2023
Unprompted review
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Reply from femmefineryshop.com

Hello Yasmin. We are sorry that thesse dresses didn't work out for you, and for any frustration with the return and refund. If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

FALSE ADVERTISEMENT - I ordered what looked like a beautiful…

I ordered what looked like a beautiful A line maxi dress. I received a terrible material worst than a Mimi piece of fabric. Please do not waste your money on this false advertising. What you see advertised is NOT what you will get. I am burned and truly won’t be able to trust these fake websites anymore.

22 June 2023
Unprompted review
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Reply from femmefineryshop.com

Hi there, we apologize for your bad experience with our clothing range. Could you send us your order number please? If you have any other questions, please don't hesitate to reach out directly to our customer care team. We are happy to help in any way we can!

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

Clothes are not what they show online

Clothes are not what they show online. It's crap material. They refuse to get back to you. No returns unless you have an authorization, so basically, no returns. DON'T BUY FROM THIS PLACE!

13 May 2023
Unprompted review
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Reply from femmefineryshop.com

Hi Kim. Sorry to hear you were unhappy with your purchase. We’re so sorry to hear about your frustration with the return process. We never want any part of your experience to feel intrusive or discouraging.
We truly appreciate your past support and are sorry this left a negative impression. If there’s anything we can do to help further, we’d love to connect. Please feel free to reach out to our team directly.

Best regards,
Femmefineryshop Team

Rated 1 out of 5 stars

If you want to buy any thing do it with…

If you want to buy any thing do it with PAYPAL because in other way you dont get the money back. THE CLOTH material is horrible and cheap !!!!

9 April 2023
Unprompted review
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Reply from femmefineryshop.com

Hi there, we apologize for your bad experience with our clothing range. Could you send us your order number please? Thank you for your feedback.

Best regards,
Femmefineryshop Team

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