FeelGoodStore.co.uk Reviews 

Ordered an item beginning of April and have not heard anything since. Item was supposed to be delivered within 2-3 days, after hearing nothing at two weeks later, I enquired through email to ask for an update. The email bounced back after three days of trying to send it. No contact made, money gone out the account and no item to show for it.

I placed an order with a promised delivery time of 3–7 business days. After a week with no shipping confirmation, I reached out to ask about the status. Only then was I informed that the order couldn’t be fulfilled due to "logistical issues" and that I would receive a refund.

I followed up asking for more details and a prompt resolution, — but received no further reply. Eventually, I had to open a PayPal dispute to get my money back. Unreliable service and poor communication. I do not recommend this store.

Ordered item, it didn't arrive. Asked about it and they said something about logistical issues (same line everyone on here gets) and said I'd be refunded.

No refund - I reach out multiple times over a week and get no further response.

Meanwhile they have close to £300 of my money and I assume are hoping I'll just forget about it. Well I won't.

Currently going through paypal to force the refund.

Scam site. After reading these reviews I can confirm my experience is exactly the same. Ordered a £500 item, no emails about despatch. I chased them they blamed logistical reasons and they can’t fill the order. No refund, no replies to countless emails. Thankfully paid with PayPal and I have opened a claim with them. Very frustrating as they won’t reply or send my money back either. They should be shut down. Total con artists. Hope they go out of business soon. Total crooks.

Enquired before hand if item in stock as high value.
They said yes x2. I ordered, no updates, I requested an update.
They blamed logistical issues with the courier and offered a refund.
I have contacted my bank/credit card company to take back the money as it looks like a scam.

The items I ordered never arrived. They blamed logistical issues with the courier and offered a refund.
They said the issues would be resolved in a few days so initially I said I was happy to wait a few days. When it was then still unresolved I requested they refund me.
Their customer service promised me a refund that would be with me by close of play that day.
I chased a few days later and received a response ‘we haven’t forgotten you, but it may be Monday now’.
They’ve now had my money for 22 days and have gone quiet.
No goods delivered, no refund received.

Placed order with Royal Mail 24 service, but was not shipped. When I checked with them they blamed "logistical issues" and proposed a refund. The refund should have been done in two days in their own words. Four days later I'm still waiting (their comments are each bank had different timescales for refunds). They do communicate, but simply can't fulfil service.

So after a week, no item, no refund - so far. At best these people are dropshippers. I suggest avoiding them as they can't seem to deliver or handle corrective actions in the times they publish.

EDIT: The response from the vendor is wrong. I did not receive a refund before I posted this review. But isn't it interesting that within two hours of posting this review they refunded me, and within three hours they post the response below?

ARN number given to me at 15:22. After I posted this review.

Shame their refund function isn't as proactive.

I placed an order on January 31st, and today is February 12th, yet the item still hasn’t been dispatched. Last week, they promised to provide an update, but that turned out to be a lie—no one ever got back to me.

I emailed them requesting a refund, but no one is responding, despite their website claiming in big letters, “Email us, and we will get back to you right away!” It’s becoming clear that I’ll need to open a dispute on PayPal, as these scammers seem to have no intention of sending the item and are just trying to keep the money.
UPDATE: (reply to seller/scammer):
The issue was resolved, but not by you—it was PayPal that handled it. I had to wait an entire month for my refund for an order you never even dispatched. You ignored my emails and made no effort to return my money. So don’t pretend you resolved the case—you held onto my money for a month, and if it weren’t for PayPal, you would have kept it. I hope others stay away from scammers like you.

My order arrived later than expected, but the customer service team was excellent. They responded promptly, kept me informed about the delay, and explained that there were some issues with their supplier. If you’re ordering, it’s worth noting that they have experienced supply chain challenges. That said, I couldn’t find this item anywhere else, and they ultimately delivered as promised. They kept me updated throughout and even sent me a freebie to make up for the delay. Overall, I highly recommend them!

Once again bought the product I wanted for the best price I could find online. Accidentally gave my old address, but I promptly got it corrected by contacting their customer service who were on form as usual.

One of my family members purchased an item for me in March (I live in Mauritius) which is mentioned in my very first email (clearly your lies follow through on your replies). After receiving the said item and getting in touch with them, they agreed to dispatch a new one once they had received it back. After sending the damaged item back, which I informed them of, I did not hear from them, Radio silence! I followed up with them 10 days later and they finally responded informing me they will not be replacing the damaged item after all as the manufacturer would not accept it. No apology for going back on their words, no offer for a discount on a new one and THEY DID NOT RETURN THE DAMAGED ITEM until we had requested it!

I then got in touch with the manufacturer who happily dispatched a new one with no questions asked. The funny thing here is, you said the manufacturer wouldn’t accept it (lies again).

At the end of the day it is all around communication, if you had said please return and we will inspect it and see what we can do. If we able to replace it then we will and if we can’t then let’s see what we can do. Instead you say you will replace and then never get in touch until I followed up with you. Even my very first email I had to follow up on as you never even acknowledged it. Your customer service is just horrid. I signed every email with my name and you still couldn’t even mention my name on a reply just “hi”. No professionalism, nothing!

My family member bought another item from you without my knowledge and if I had known I would have refused as per below:

I would not touch this company again, not even with a 10-foot pole.

Just a dropshipper.
No real inventory, so you'll probably end up ordering something they don't have. Not worth the time.
At least the refund was quick

I bought an item, and received an email the next day saying that it's out of stock, and that they believe it has been discontinued. Why have out of stock/items that aren't even made any more on your site? This company is clearly not very well run. They sent a refund which took 4 days to land back in my account, but that's the bare minimum they should have done.

I bought Dame arousal serum and it was useless. I can’t get a refund because it has been used. WELL, OF COURSE IT HAS. How else would i know what it was like.
This company can sell rubbish and rake in the money!!

The company sent a email to say that the items where not available. And would refund the money.
They made sure that I got the money back as they kept intouch with me and when I didn't get it they investigated it and replied back to me. Received the refund the same day.

Searched the internet for the best price inc free delivery (48 hour)
EXCELLENT service & item.They even sent out 24 delivery instead of the 48 delivery as the posting deadlone was missed.
So I got it in 24 hours.
Nice one.

Richard Ballard.