FazWaz Reviews 

486
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often going above and beyond expectations to assist them. The service provided is frequently described as smooth, efficient, and stress-free, with many appreciating the personalized approach and deep local knowledge of the agents. Reviewers also highlight the exceptional customer service, noting quick responses, clear communication, and a genuine commitment to understanding and meeting their needs. However, some customers also noted significant issues with contact and communication, including unwanted calls and emails, and agents providing misleading information or showing properties not requested. A few other people also felt that agents were unprofessional and unresponsive, leading to difficult financial situations and unsuitable living arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising agents for being helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many praising agents for their helpfulness and... See more

Location

Customers had positive experiences with location, with many reviewers highlighting the agents' strong local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising helpful and efficient agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.1

Great

TrustScore 4 out of 5

486 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(486)

79 reviews in the last 12 months

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Rated 5 out of 5 stars
FazWaz logo

Reply from FazWaz

Hey Kenneth,

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience selling your apartment with FazWaz. Your satisfaction is our top priority.

If you need any further assistance, please don't hesitate to reach out.

Cheers!

Rated 5 out of 5 stars

Sold a condo the company was great and…

Sold a condo the company was great and the agent Ranya was totally brilliant she dealt with everything for me by the way I was in England why she prepared the complete sale from start to finish I have to say I was very very impressed with the way she dealt with all the paperwork the funds. And doing all of this while I was in a England and when it was all ready she informed me I got on a plane got to Bangkok few days later we were at land office and she dealt with it all there was as smooth as silk I am still in shock how smooth she made it all. I am super happy with Ranya and most thankful for all her help and very happy with the company that all made everything nice and easy no stress as selling property can be stressful Ranya and the company help a lot. Many’s thanks and buying or selling in the future I will be useing them again for sure. Marc 😊😊😊😊😊😊

28 October 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hi Marc,

We're thrilled to hear that your experience with Ranya and FazWaz was so positive! It's wonderful to know that Ranya went above and beyond to make the process as smooth as possible, especially while you were abroad.

We're always happy to help our clients, and we're glad we could make your property sale a stress-free experience.

Thank you for your kind words and continued trust in FazWaz.

Rated 5 out of 5 stars

Fantastic experience with Daisy

I had a fantastic experience with Daisy from FazWaz. She considered all our requirements regarding location, space, safety and price and selected the right options for. She is super friendly, very responsive, always on time and went the extra mile to help us finding the perfect house. I can highly recommend her.

26 October 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Pascal,

We're thrilled to hear that you had a fantastic experience with Daisy! It's wonderful to know that she was able to help you find the perfect home.

We're committed to providing exceptional service, and it's heartwarming to know that Daisy exceeded your expectations.

If you have any further needs or questions, please don't hesitate to reach out. We're always here to assist.

Thanks for choosing Fazwaz!

Rated 5 out of 5 stars

I found the company to be professional…

I found the company to be professional and attentive. I met the real estate agent and he listened to what I wanted, took me to view a property that exactly matched my requirements and I bought it. The whole process was actually quite simple and not stressful.

So 5 stars for sure.

13 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Mike,

Thanks for your great feedback! We're happy to hear you had a great experience.

Could you please remind us of your agent's name so we can give them proper credit for their excellent work? Feel free to reach us at +66 63 228 4540 on WhatsApp. We would love to hear from you!

Rated 1 out of 5 stars

FazWaz is a BIG scam, all listings are fake or not available


First of all, I agree with all the 1 star reviews here. Spot on. FazWaz is just a scam.

I have tried for 6 months to RENT a condo in Bangkok. FazWaz has the most listings, so I have been in contact with them lots of times, about the actual condos I am interested in.

Most often I don't get a reply. If I do get a reply it is never about the specific condos I asked about. Instead they are trying to SELL me (not rent) condos in a completely different area.

So, in 6 months I have never got to see any of the condos I really want to rent. I have tried 40-50 different condos.

I have tried to report my problems to the FazWaz Support Compliance Agent. She wrote that FazWaz is not a real estate company, only a free listing service. But on their website and in her email signature, it says: "FazWaz is the number the #1 real estate company in Thailand"... Everything is just a lie from them.

My advice is to stay away from FazWaz. Contacting them will give you nothing other than BIG frustrations.

15 October 2024
Unprompted review
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Reply from FazWaz

Dear Torgeir,

Thank you for reaching out and sharing your feedback. We understand your frustration with your recent experience, and we apologize for any inconvenience caused.

We take your concerns seriously and have investigated the matter thoroughly. While FazWaz primarily operates as a free listing platform, we also offer agency services to clients seeking personalized assistance in finding their ideal rental property.

We acknowledge that finding a suitable rental property within your desired timeframe can be challenging. However, we want to assure you that our agents are working diligently to assist clients in their searches.

We appreciate your understanding and hope that you will give us another opportunity to demonstrate our commitment to providing excellent service.

Please don't hesitate to contact us if you have any further questions or require assistance in the future.

Sincerely,
The FazWaz Team

Rated 5 out of 5 stars

Ms. Sandy Sattammawan

It was great pleasure to meet Ms. Sandy Suttammawan of FazWaz. She was very nice lady and telling me all the details of the house i was touring with her. And i am recommend to use FazWaz for easy to find a house/villa on your own preference. Thank you

30 September 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hi Arnell,

It was great to hear about your experience with Ms. Sandy Suttammawan! We're so happy you had a positive time.

We're glad Sandy could provide you with all the details and help you find the perfect house or villa. It's our goal to make the process as easy as possible for our clients.

Thanks again for choosing Fazwaz!

Rated 1 out of 5 stars

Fazwaz is 100% a scam

Fazwaz is 100% a scam

they make promises to the buyers, which they simply cannot keep, like 5% deposit and 21 days 'inspection' time ... with as a result that the seller doesn't get any deposit at all

they don't work for the seller, they work for the buyers and they use all kinds of dirty little tricks to abuse the sellers

they have no conscience whatsoever and actively seek to abuse their own clients

I honestly believe this company should be shut down, they present themselves as an escrow provider, without having license for it, they just keep all the money in 1 big account

and all the positive reviews you read here; that's not from their clients; those are from the buyers, but the sellers pay them, not the buyers

and the sellers are getting ripped off, which is why the buyers are happy, but they're not the actual clients, they don't pay fazwaz, the sellers pays the bill

and as a seller you get treated as if you're less than dirt

those people are hardcore narcissists and the court will need to get involved, so this company is immediately shut down

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Tim was amazing!!!!!

I was lucky enough to have Tim as my agent… he was amazing. My wife and I live in America and will be moving to Thailand shortly. The home Tim found us absolutely exceeded our expectations and we look forward to living in our new dream home for the rest of our lives. Words really can’t describe what Tim and FazWaz have done for my wife and I. If I could give a billion stars I would 🙏❤️🙏❤️🙏❤️

11 May 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Adam!

We're absolutely thrilled to hear about your incredible experience with Tim and FazWaz! It's wonderful to know that we were able to help you find your dream home in Thailand.

Tim's dedication and expertise are truly commendable, and we're so happy that he was able to exceed your expectations. We're honored to have been a part of your journey.

Thank you for your kind words and for choosing FazWaz. We wish you and your wife all the best in your new home.

Best regards,
Fazwaz Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience. I had tge pleasure to work with Zin ( Asprina) and the experience from research to contract signature was fantastic. Big Thanks to Katty, Zin and the whole fazwaz team to make our property buying an enjoyable experience.

5 September 2024
Unprompted review
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Reply from FazWaz

Hey Alex!

We're thrilled to hear about your amazing experience with FazWaz! It's wonderful to know that Zin (Asprina) and the team were able to make your property buying journey enjoyable.

Thank you for taking the time to share your positive feedback. We're committed to providing exceptional service to all our clients, and your kind words mean a lot to us.

We're so happy that you chose FazWaz to assist you with your property purchase. If you have any further questions or need anything else, please don't hesitate to reach out.

Thank you again for your business.

Rated 5 out of 5 stars

Amazing experience

We made some enquiries on the FazWaz website and Tim Vallancey got in touch with us. We had a chat and gave him a VERY brief idea of what we were after property wise. We arranged to meet up in Thailand and he very kindly drove us around to view quite a few properties all of which were in the scope of what we'd asked to look at and one specifically that we fell in love with and put an offer in on the same day.

He was professional on every level and held our hand throughout the whole buying process - even engaging with our solicitors to assist with the purchase.

He really went above and beyond for us and we cannot recommend him highly enough.

Thanks Tim!

3 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Sam!

That's fantastic news! We're so happy to hear that Tim was able to help you find your dream home in Thailand. His dedication and expertise are truly commendable.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Tim was,very helpful in locating a…

Tim was,very helpful in locating a property in Hua Hin, he is knowledgeable in the area and was extremely helpful in finding the right house for us, thank you Tim!

1 May 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Richard!

That's wonderful to hear! Tim is a great asset to our team. We're so glad he could help you find the perfect home.

Thank you once again for your kind words. We'll be sure to pass along your feedback to Tim.

Rated 5 out of 5 stars

My experience with Faz Waz

My experience with Faz Waz, Hua Hin, has been very satisfying. I have found the staff courteous and efficient both in finding rentable accommodation to suit my needs as well as a property to purchase. At initial stage, I have taken advantage of their professionality to my benefit, as they have easily found the perfect condo by negotiating the rental fees and length of contract at the end of which have ensured the agreement by the landlord on a short lease extension necessary for the completion of all legal and administrative aspect in the purchase the perfect house for my retirement found through their assistance. By this short note I would like to thank all staff at Faz Waz for the assistance received and in particular Ms. Nutthida Khaoplod who assisted me in finding suitable renting accommodation and Mr. Tim Vallancey who was instrumental in finding a house to suit my requirements, and wish them all the best in future endeavors.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Tim is a true professional who keeps his word.

Tim is a true professional who keeps his word and delivers on time! He follows up questions you've asked him and he keeps his promises. I would really recommend him.

2 April 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Greg!

Thank you for your kind words! We’re so glad to hear that Tim was able to meet your expectations and provide excellent service. We appreciate your recommendation. Please don’t hesitate to reach out if you need anything else in the future.

Rated 5 out of 5 stars

Friendly and hard working staff

Ive visited a few properties in Huahin, Thailand with Fazwaz. I ended up purchasing a nice city condo. I am very happy to have met Sandro.. He has really helped from start to finish. Also with the negotiations and some after care. I have asked all sorts of questions and he has helped clarify many items. It is good to see that the staff have a passion for service as well as sales. I will definitely use fazwaz and Sandro for my next purchase :) Keep it up guys

19 March 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey there!

We're so glad to hear that you had a positive experience with Fazwaz and Sandro. It's wonderful to know that you found your dream home in Hua Hin and that Sandro was able to assist you throughout the entire process.

Thank you for your kind words about Sandro and the Fazwaz team. We're committed to providing exceptional service to all of our clients, and your feedback is a testament to our efforts.

We hope to have the opportunity to assist you with your next real estate needs.

Rated 1 out of 5 stars

Not rent when outside country

I agreed with mr. Hamid Imran to rent his condo at Malakka-Malaysia. No viewing because i am in Holland. I made the deposit of 250 RM. Then mr. Hamid wants another 500 RM and i ask him for copy passport. He will not give so i cancel agreement. Mr. Hamid is now refusing to pay back the 250 RM. That makes FazWaz not to be trust when you want to rent and are a tourist not in Malaysia. TOURIST DO NOT BOOK WITH FAZWAZ WHEN VIEWING IS NOT POSSIBLE!!!!!!!!

19 August 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Dear Maneer,

We are sincerely sorry to hear about your negative experience attempting to rent a condo in Malacca, Malaysia. We understand your frustration and disappointment, particularly as you were unable to view the property due to being outside of the country.

It's important to clarify that FazWaz.my does not have its own agents in Malaysia. Our platform connects you directly with property owners or partnering external agents who list their properties on our website. In this instance, you were in direct communication with Mr. Hamid Imran, the condo owner.

We do want to emphasize the information displayed on our website specifically states: "You agree that your enquiry will be sent to an external agent or the individual who posted this listing. FazWaz.my only facilitates this connection and is not responsible for the property, listing accuracy, or any subsequent interactions. We strongly advise against transferring money before personally viewing the property and signing a formal contract. Your personal data may be shared with the external agent or lister as necessary for this enquiry."

While we strive to ensure the legitimacy of listings on our platform, unfortunately, fraudulent activity can still occur. We take such matters very seriously.

To assist you further and help prevent similar situations for others, we kindly request you to provide more details about the listing, such as the unit number or phone number of Hamid, if possible. You can send this information to our compliance team at compliance@fazwaz.com. This will allow us to investigate the listing and remove it from the website if necessary.

We appreciate your understanding and cooperation.

Sincerely,

The FazWaz Team

Rated 5 out of 5 stars

Great service

Daniil Kim was really fantastic. From the first contact and selection of properties to the actual purchase. He navigates through the forest of Thai real-estate regulations with experience and knowledge that puts buyers at ease.
Highly recommended!

12 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hello Omer!

We are delighted to hear that Daniil Kim provided you with an exceptional experience throughout your property purchase. His expertise and dedication to his clients are truly commendable.

We appreciate you taking the time to share your positive feedback. It is wonderful to know that Daniil was able to guide you through the Thai real estate process with ease.

Thank you again for choosing FazWaz.

Rated 5 out of 5 stars

Simon was top shelf

Simon was great - he was patient with my in my search in Hua Hin , and was also encouraging me look at some villas which I am sure glad I did . Really would recommend him if you’re looking !

31 July 2023
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Craig,

We're thrilled to hear that Simon was able to assist you in finding your perfect property in Hua Hin. His patience and expertise are invaluable assets to our team.

We appreciate you taking the time to share your positive experience. Your recommendation means a lot to us.

If you ever need anything else, please don't hesitate to contact us.

Fazwaz Team

Rated 5 out of 5 stars

Perfect service 👌🏻

I have just bought an apartment in Phuket. Luckily I came across the team at FazWaz with Kuhn William, who impressed me with his unique competence, reliability, precision and friendliness... he and his people were always willing to listen and find a solution for every problem. Inquiries were always answered in a short time. The service goes beyond what is expected. Perfect 👍🏻

10 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey, Udo!

Thank you so much for your kind words! We are thrilled to hear about your positive experience with Khun William and the team at FazWaz. Our goal is to provide exceptional service, and it’s wonderful to know that we met your expectations.

Enjoy your new apartment in Phuket! If you need any further assistance, feel free to reach out. 🌟

Rated 5 out of 5 stars

Umberto Niccoli worked tirelessly to…

Umberto Niccoli worked tirelessly to search and find a condo for me. Always willing to help and was very accomodating. Unfortunately, it took much longer than I had hoped only because the real estate listings in Phucket were old and inaccurate. Many that showed they were available for sale were not available and the information was not accurate or sufficient. It's not like that here in the U.S. Consequently, you have to rely on people like Umberto to find you the condo or house you need.

30 March 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Michael,

Thank you for sharing your experience. We appreciate your kind words about Uberto's dedication and efforts in helping you find a suitable condo.

We understand the challenges you faced due to outdated listings. We're continually working to improve the accuracy and timeliness of our listings to ensure a smoother search process for our clients.

Thank you again for your feedback.

Sincerely,

The FazWaz Team

Rated 5 out of 5 stars

The best choice you can make when buying property in Thailand

‏"I wanted to buy an investment property in Phuket. I spoke with several developers and agents, but then I was fortunate to meet my guardian angel Uberto Niccoli.
‏Let's start with the fact that all brokerage fees are paid by the seller, and continue with the fact that this agent, who works for FazWaz the largest and most reputable real estate company in Thailand, knows all the properties available thoroughly.
‏He was able to filter out low-quality projects that only look good in renderings and knew how to focus me on a project located in a strategic location that would yield a steady and secure return on my money.
‏In the end, he negotiated with the developer of the chosen project on my behalf, managed to get a discount that I doubt I would have been able to get if I had approached them directly, included a complete furniture package in the price, and most importantly, knew how to transfer the payment of most taxes from me to the developer, based on his deep understanding and knowledge of tax laws in Thailand. When you want to invest in a country you are less familiar in, I can tell you that the FazWaz real estate agency presents real properties and employs super professional agents like Uberto Niccoli. He was always available, trustworthy, kind and patient and I can’t thank him enough

19 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Anat,

We are thrilled to hear about your amazing experience with Uberto! His dedication and expertise are truly commendable.

Thank you for choosing FazWaz and for trusting us with your investment. We're committed to providing exceptional service and look forward to assisting you further.

Sincerely,

The FazWaz Team

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