FaucetDirect.com Reviews 3

TrustScore 3.5 out of 5

3.4

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Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Kitchen Supply Store

Information provided by various external sources

FREE SHIPPING offers, Save 20-40% off retail prices, Call us 7 Days a Week. Thousands of bath and kitchen faucets, sinks, and more IN STOCK.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Customer Service is Worthless

I placed two orders, one with faucetdirect.com and one with build.com not knowing they were the same company. Was notified the order didn't go through because of payment, which I did with Amazon Pay. Then the second order I did with my actual card. Both wouldn't go through. Their support chat was abysmal and so I called. Spent 2 hours between two reps. No one could tell me why the payment didn't go through. I couldn't even use another payment method after the other two failed. Finally I just cancelled the whole thing, went somewhere else and found my item for $30 cheaper.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

best price, fast shipping, good customer service

Faucetdirect.com is owned by build.com

I ordered a glad tub door from them after a lot of research online. They best the next best price by $35, shipped quickly, packaged it well to keep it unbroken, and had a customer service rep call me to make sure I received it and everything was good. Would order from them again!

3 February 2014
Unprompted review

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