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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that items arrive quickly and are well-packaged. Many people also highlight the superior quality of the products and appreciate the competitive pricing, often finding the exact parts they need at a good value. However, some customers also noted issues with shipping costs for small items, feeling that these could have been sent more affordably. A few other people also felt that the time it took to receive certain parts was too long, causing delays in their work.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast shipping and... See more

Product

Consumers find the products to be positive. Many reviewers praise the great quality and selection of... See more

Price

People report positive experiences with price. Many customers found the prices to be fair and good, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product worked as advertised. This was replacement for the exact product we had purchased several years ago. We have the original product back for refurbishing. Because of our growth, we now nee... See more

Rated 5 out of 5 stars

Price jumped a bit since last purchased, roughly 45 days since last purchase. HAving said this, they are a Great Company to do business with. Communication quick, they are responsive in every way. Del... See more

Rated 5 out of 5 stars

I don't often buy from Fastoolnow but when I do, they always have what I need. I always get the same thing too because I can't find it locally anywhere else. They are quick to ship and deliver and the... See more

Rated 5 out of 5 stars

5 star baby Ditch the wedge anchors and go SET-3G baby. From Uniform Building Code (UBC), to International Building Code (IBC) and Seismic Capable. No toxic smell like others, I mean gold. No em... See more


Company details

  1. Building Materials Store

Information provided by various external sources

At FastoolNow.com we have over 30 years of experience in the construction tool industry. We are family owned and operated in Michigan. We not only sell products online, but you can also visit our showroom! We are a proud member of STAFDA, and look forward to serving all of your tool needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star baby

5 star baby
Ditch the wedge anchors and go SET-3G baby.
From Uniform Building Code (UBC), to International Building Code (IBC) and Seismic Capable.
No toxic smell like others, I mean gold.
No empty wallet like others, I mean red.
Some of you know what I mean.
What I mean: 5 star baby!

7 October 2025
Rated 1 out of 5 stars

2 weeks before you contacted me about…

2 weeks before you contacted me about the part. unit down over 4 weeks plus how long till we get the parts.

2 October 2025
FastoolNow.com logo

Reply from FastoolNow.com

Hello Steve - Thank you for your feedback. We are genuinely sorry for the frustration you experienced while waiting for your part. We understand that any delay is difficult when you have a unit down, and we apologize that the fulfillment time did not meet your expectations.

To clarify the timeline for this order, it was placed on October 2nd and it shipped on October 16th. We did encounter an unexpected supplier delay.

We can confirm your order is now in transit and on its way to you. We sincerely hope it arrives quickly and gets your equipment back up and running. If you have any trouble with the delivery or the part itself, please contact our customer service team directly and we will be ready to assist.

Rated 5 out of 5 stars

Reelcraft hose reel parts.

We have been looking for a part to replace on the Reelcraft hose reels on our various shop floors. When they start leaking, the entire unit would get replaced over several years. We ordered one part the first go around to make sure it was correct. I then went back and ordered several more to have on hand. Fastool had what I was looking for and priced well. Thanks.

1 October 2025
Rated 5 out of 5 stars

Seamless

Seamless transaction. I easily found what I needed. Made the purchase package was on my doorstep a week later

22 September 2025
Rated 5 out of 5 stars

Product worked as advertised

Product worked as advertised. This was replacement for the exact product we had purchased several years ago.

We have the original product back for refurbishing. Because of our growth, we now need two of them.

25 September 2025
Rated 5 out of 5 stars

What I need, When I need it

I’m a big fan of Wheeler Rex products and you all seem to be in the sweet spot for pricing and availability. The shipping has been fast too. I’m impressed!

22 September 2025

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