FastComet Reviews 3,493

FC currently hosts two small domains for me. During a recent server migration, I had problems with one of the domains including loss of email.

In the past, when I submitted a service ticket, the initial response was always within 30 minutes. This time, the response was in hours. Similarly, followup on the ticket was as much as 8 hours. The CS response about the reason for problem was vague and told me I needed to adjust my settings. Even though the problem occurred at the time of the migration, CS staff did not admit that was the problem.

I am not an IT pro, but my overall experience was less than satisfactory. The total loss of all emails for over 2 days was a PITA and could have been catastrophic. I understand that FC was sold last year. Not sure if the change in management is related to this, but it has me rethinking my relationship with them

Quick and knowledgeable response. Not just trying to get you off their back

I had an amazing experience with Syed Ahamed at Fast Comet, where he helped me with a migration and made it super simple. Fast Comet support is always fantastic, super fast and helpful. They are always helping me out and the support is the best, Thanks guys! Legends!

I used to be a loyal customer for 6 years. I recommended FC to so many people - raving about their exceptional support.

Unfortunately things changed recently:

1. FC switched to AI chatbot that makes access to support a perseverance game. It's sole goal is to burry you with irrelevant, long messages and to make it a challenge to reach a human.

2. Once you reach a support agent - the real disappointment starts. They replaced their previous support team with a new team with Indian names and less than poor support quality.

They can't comprehend the issues.
They don't have solutions.
They keep you on hold many times during chat.
They write so many typos

Here is the incident that made me search for another hosting provider:

I reached out regarding multiple daily emails that I've using too much server resources. No recent changes on my websites, so I reached out to live support to investigate the cause.

The agent lost 45 MINUTES! of my time arguing that they never sent such email. 45 minutes! After sending multiple screenshots, they were still suggesting it was maybe fishing email, not sent from them. I had to provide even more proves and screenshots until they finally believed that they are indeed sending me warnings multiple times/day.

45 minutes in, after I've convinced the agent I am in need of help, they told me to write a ticket and that they can't help me in live chat.

Mind that I've asked several times if it would be solved more efficiently if I simply opened a ticket, because I noticed they are taking 5+ minutes to reply to messages.

I'm not a native speaker, my English is not perfect, but the amount of typos I saw in that communication left me feeling I'm talking to a 12 years old who learnt English on the streets, not in school.

If it was just one incompetent agent, I would have looked the other direction. But recently it has been impossible to reach any of the old, knowledgeable support agents!

All I get is non-stop typos and inability to solve problems.

Fast Commet, if you're reading this, please don't be cheap on support!

Perhaps old support team was more expensive, but you know what - they did the job! They were helping your customers!

I was due 900 usd in a few months and I will not pay them - I'm moving my account, because of the absolutely intolerable support quality.

Hard to skip AI bot + cheaper, incompetent support led to this decision.

What used to be your greatest strength (amazing support)) is now your biggest weakness and I really hope you reconsider being cheap on this.

I have been a FastComet customer for some time, but my recent experience has been very disappointing.

First, the pricing issue. The DS3 server is advertised at a regular price of $251.95 per month. My previous 3-month invoice matched this amount ($755.85). However, the latest invoice increased to $1,030 for three months — or $343.33 per month.

This represents a 36% increase compared to the advertised regular price.

I understand that providers may need to adjust pricing due to rising costs, but a significant increase like this should be clearly communicated and aligned with the pricing displayed on the website. Charging more than the publicly listed regular price creates confusion and raises serious concerns about transparency.

Second, customer support quality has declined.

I opened a ticket confirming I was ready for a VPS migration after being notified about an upcoming server upgrade. I clearly requested the migration schedule, new IP address, and recommended checks. The response stated the case was forwarded to the relevant team — and then the ticket was closed without resolution or follow-up.

Closing tickets without resolving them, especially when it involves server infrastructure, is not acceptable.

Third, and most concerning, is security. Recently, my websites were compromised due to what appears to have been a backdoor vulnerability found on the server. This is a very serious issue. For any hosting provider, server-level security should be a top priority. Experiencing a hack under these circumstances is a major red flag.

Due to the combination of a 36% price increase, declining support standards, and security concerns, I am now seriously considering moving my infrastructure to another hosting provider.

At this stage, I can only rate my experience 2 out of 5 stars.

I hope FastComet improves its transparency, support responsiveness, and security standards going forward.

Had some email DNS issues but Bozhidara A. was patient while I test the fixes. She was able to resolve the email issues.

I've been with FastComet for years now. Their customer service is second to none. They're always patient with all my queries and do their best to fulfill whatever requests I make. And today, again, they helped me with smooth and flawless service.

Very pro active support, always. Reliable support 24/7

FastComet ignored my auto-renew cancellation and charged me anyway. They refused refund citing internal policy. Moving to SiteGround.

Note: I turned the auto renewal off 1 week prior to domain expiring, but because they already issued an invoice I was not allowed to cancel and couldn't ask for a refund. So basically if they issued the invoice you are not allowed to cancel even if its before the product is to expire. Theft is what I call that.

I have been with FastComet since 2017. Tech support is consistently excellent, efficient 24/7 service. FastComet has a corporate culture of customer respect. I have used numerous others; this is the best hosting company I've found.

Rossy was incredibly helpful and responsive. Was also very knowledgeable. Really appreciated the support — thanks Rossy!

My CSR (Halif Fachrizal) was so nice and pleasant. I received the answers I needed quickly.

Update:
The production database was restored after approximately 40–42 hours following escalation. It had been completely deleted, not just temporarily inaccessible, and was later recovered from the old infrastructure.

A prorated refund for my earlier affected account has also been credited.

I am updating the rating to 3 stars to reflect eventual resolution. However, repeated incidents involving production data remain a serious concern for business-critical workloads.

Original Review:
I am posting this review to warn businesses who rely on data integrity.

One of my production databases was completely gone. No backup, no snapshot, no trace. This was not a deletion from my side. It simply disappeared.

Earlier, the same issue happened on a different account belonging to another client. At that time, your support stated it was due to internal server migrations and took almost a week to restore it. The delay and uncertainty forced me to migrate that client’s website to another hosting provider.

Now the exact same issue has happened again on a separate account.

After these incidents, when I asked about a refund for the remaining hosting period, it was denied. As a result, a plan with more than one year left has become unusable for me, since I can no longer risk hosting any site on this account and will be migrating this one as well once any recoverable data is provided.

This is not a one-off incident. It indicates a serious backend reliability issue.

For businesses, a missing database is catastrophic. If internal operations can silently remove live data and there is no remediation or refund, this service is not suitable for production workloads.

Tough question re. MySLQ extension and PHP on one of my website. A bit of trial and error but got the results I wanted.

I’m putting aside the issues of limited email storage and limited SSD space.
The real problem is the renewal pricing.

If I open a new account, the same service costs $48 per year, but for my existing account they say they can “discount” it from $215 to $160.

This is unacceptable and feels like a punishment for being a loyal customer.

On top of that, customer support is practically nonexistent.

If your business is important to you, do not buy from this company. I strongly advise looking elsewhere.

Had hosting with them for 2 yrs then on my renewal they want me to pay way more than I previously paid. Went from 6.99/month to 45.99/month. They said because I was on a promotional plan. There customer support also takes days to respond IF they respond. Live chat is just a Ai bot an when you ask for a human it will leave you waiting for literally day. I have screen shots of all my claims as proof.

Christofer was amazing migrated my website like a flash answered all my follow up questions and made everything seamless! Thanks So Much!!