SCAM !!! I placed an order 1200091109 and paid 171 EUR. I never received the order, nor have I received the money back! I received an e-mail about " storage error in the warehouse" but 1 month lat... See more
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Ho ordinato 2 prodotti che erano (e sono tutt'ora disponibili). Inizialmente l’ordine è stato confermato poi mi hanno informato di non avere il prodotto è che sarei stata rimborsata. Da tre se... See more
I placed an order on Farmaè on June 9th. Some items were out of stock, and I was told I would receive a refund. More than a month later, and after three follow-up emails, I have yet to receive... See more
Payment webpage broken: after payment process starts, nothing happens: no payment confirmation, no purchase confirmation. My girlfriend and I both tried independently, one week apart: - Both the... See more
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Company details
Written by the company
Farmaè Salute e Benessere è un marchio di parafarmacie presente sul territorio toscano. Accompagniamo il cliente anche su internet, attraverso un servizio accurato e un'offerta di prodotti delle migliori marche, garantiti e di alta qualità, consegnati in 24/48 ore in tutta Italia gratuitamente con un minimo d'acquisto di 29,99€, per ordini inferiori a questa soglia i costi di trasporto previsti sono di 3,99€. I tempi cambiano e abbiamo voluto portare online la professionalità, dove i nostri Clienti possono trovare migliaia di prodotti sempre in offerta, con la stessa garanzia di sicurezza e affidabilità del proprio Farmacista di fiducia.
Contact info
Via Aurelia Nord, 141, 55049, Viareggio, Italy
- 800 95 33 33
- customercare@farmae.it
- www.farmae.it
2.2
Poor
424K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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great shopping experience
Everything great, I only hope that the product stock is updated correctly next time.
4 July 2024
I ordered already several times the…
I ordered already several times the monge food. Although I asked DHL to deliver the parcel at my neighbour, I even phoned DHL and the delivery at my neighbour was confirmed, the parcel was sent back.
I will try to order again and hope that DHL will not the corresponding service in Germany again.
2 July 2024
Reply from Farmae
Dear Customer,
we apologize for the incident.
We are aware that we are responsible for the shipment until delivery but it is difficult to monitor all shipments in real time and we become aware of any problems upon reporting by the Customer as in this case. We thank you for your report which we will pass on to those responsible.
Best regards,
Farmaè Staff.
Ottimo customer care
Rebecca del customer care ha gestito il problema con cortesia efficenza e professionalià.
10 June 2024
Reply from Farmae
Gentile cliente,
siamo spiacenti dell’accaduto, purtroppo non ci risultano comunicazioni da parte Sua altrimenti avremmo provveduto a risolvere la problematica,
Per questo tipo di segnalazioni le chiediamo di inviarci un form https://www.farmae.it/contact a in cui ci riporta quanto indicato .
Alla ricezione provvederemo a risponderle e a risolvere la sua problematica.
Cordiali saluti
Staff Farmaè
Very good in term of service.
28 May 2024
bad experience
For the past week I’ve been trying to reach someone at the customer service and no response.
Paid for my order a week ago, got a confirmation but still haven’t received any email with the status of my order and no information about my order on my account at Farmae.
Tried sending messages in Italian but also got ignored.
Do not recommend Farmae.
28 June 2024
Unprompted review
Reply from Farmae
Dear Customer,
We are truly sorry for the mix-up with your order,
your problem today appears to have been handled by our customer care.
Who notified her of the refund on 02.07
We apologize for what happened and hope you will trust us again.
We remain at your disposal.
Team Farmaè
Customer care totalmente assente
8 June 2024
Reply from Farmae
Gentile sig.ra Anna,
siamo davvero spiacenti di leggere il Suo malcontento.
Ci risulta che il customer care le abbia dato assistenza tramite mail, siamo in attesa di suo riscontro da Lunedì 24 Giugno per procedere con la risoluzione della problematica.
La ringraziamo per la fiducia accordataci e si resta a disposizione per ulteriori informazioni
Cordiali saluti
Farmaè
I made an order 1 week ago
I made an order 1 week ago, the tracking number is invalid, no phone number valid and now been sending an email and waiting. Been ordering medicine for almost 100 e, more exactly 97.63. Tracking number was not working from the day I received the email, showing eror 404, same issue like now. Hope to receive an answer to my email. Keep you updated
21 June 2024
Unprompted review
Reply from Farmae
Gentile cliente,
purtroppo nonostante la nostra richiesta di maggiori informazioni, non siamo riusciti a risalire al Suo ordine. Qualora avesse ancora bisogno di assistenza, La invitiamo a scriverci tramite il form https://www.farmae.it/contact Saluti
Team Farmaè
Sono cinque giorni che provo ad avere…
Ho ottenuto il rimborso qualche giorno fa in quanto la merce non era disponibile in magazzino come comunicatomi successivamente via mail, grazie.
27 June 2024
Unprompted review
Reply from Farmae
Gentile cliente,
siamo spiacenti di leggere il Suo malcontento.
I nostri ordini vengono allestiti e spediti nelle 48 ore lavorative. Entro tali tempistiche vengono riassortiti i prodotti non disponibili subito a magazzino, purtroppo può capitare che ci siano delle mancanze da parte dei nostri fornitori.
Ci scusiamo ancora per il disagio arrecato,
Staff Farmaè
there was one item missed for my…
there was one item missed for my purchase order, and i still did not get any feedback for such issue after submitting my question to the CS
5 June 2024
Reply from Farmae
Gentile cliente,
Siamo molto spiacenti per il disservizio verificatosi e per il disagio arrecatole, faremo il possibile per migliorare il servizio offerto al fine di evitare il ripetersi di questa spiacevole situazione in futuro.
Team Farmaè
Veloce facile
3 June 2024
DO NOT buy from them!
DO NOT buy from them!
I order 3 products and only received one of them. In the invoice tracking the package it said that the full three products will be delivered. I did NOT received a refund either on the 2 products I didn't received.
I have reached out to customer service on multiple occasions and haven't received an answer.
I DO NOT recommend buying from this website, please avoid it at all costs.
14 June 2024
Unprompted review
Reply from Farmae
Gentile cliente,
purtroppo nonostante la nostra richiesta di maggiori informazioni, non siamo riusciti a risalire al Suo ordine. Qualora avesse ancora bisogno di assistenza, La invitiamo a scriverci tramite il form https://www.farmae.it/contact Saluti
Team Farmaè
merce nn consegnata
27 April 2024
Reply from Farmae
Gentile cliente,
siamo spiacenti di leggere il Suo malcontento.
I nostri ordini vengono allestiti e spediti nelle 48 ore lavorative. Entro tali tempistiche vengono riassortiti i prodotti non disponibili subito a magazzino, purtroppo può capitare che ci siano delle mancanze da parte dei nostri fornitori.
Ci scusiamo ancora per il disagio arrecato,
Staff Farmaè
From many years I purchased the…
From many years I purchased the products from Farmé and I never have any disappointments with their products, prices and delivery so I must say I am very satisfied with Farmé.
2 May 2024
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