FanBasis Reviews 

196
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent support from the staff, finding them knowledgeable, responsive, and dedicated to helping them succeed. The platform is often described as easy to use, with a clean interface and seamless payment processing. Reviewers also highlight the team's availability and willingness to go above and beyond to assist with various needs. However, some people were dissatisfied with aspects of payment processing and customer service. There are reports of billing discrepancies, including double billing and issues with funds being held. Additionally, some customers experienced difficulties getting direct answers, had concerns about requests for personal financial information, or encountered unhelpful representatives.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting significant issues such as delays in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the support team as super... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing significant dissatisfaction and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform super simple, easy... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Rated 1 out of 5 stars

I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day... See more

Company replied

Rated 1 out of 5 stars

This company targeted me for a lead generation marketing. They called on schedule until they got my CC and then they stopped responding. I never received onboarding or passwords to sign in to my accou... See more

Company replied


Company details

Written by the company

The Operating System for Modern Digital Businesses.


Contact info

2.9

Average

TrustScore 3 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(196)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had an exceptional experience…

I've had an exceptional experience working with the entire Fanbasis team. My personal rep Josh has been nothing short of spectacular, answering any questions I have with a quick response time. I would highly recommend anyone looking for a personal payment processing vendor to work with them.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with fanbasis makes it very…

Working with fanbasis makes it very smooth to transact with clients. Giving flexible payment options and very good backend systems to ease fulfillment. They are quick to reply and they’re reps have very good industry knowledge

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked with a couple different…

I’ve worked with a couple different companies but all lacked in some areas. Fanbasis has been the best all around, especially on the communication side of things, anything you need they will have it solved very quickly. Highly recommend working with them.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Fan basis has been great so far

Fan basis has been great so far

I have never had an issue with withdrawals. Their support is amazing.

Even when my Instagram got wrongfully suspended, they help me find people to help me get it back. There’s been so many situations that their connections alone made this whole thing worth it: let alone their financing and different strategic partnerships

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The guys at fanbasis truly care…

The guys at fanbasis truly care about everyone they work with from my experience as a business owner just getting into the game and some of my close friends who are processing anywhere from 50-100k per month all say the same thing I would recommend anyone who actually cares about how their business preforms on the processing side of things to use fanbasis ESPECIALLY if stripe is giving you trouble

29 September 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT charges on my credit card…

FRAUDULENT charges on my credit card for $5,000! Never heard of them or used their services. BEWARE

27 September 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Pamela — we understand how alarming it can be to see a charge you don’t recognize. FanBasis is the merchant of record for purchases made through our platform, and we’d be glad to review this for you. Please reach out to our team at support@fanbasis.com
with any details you have regarding the charge so we can look into it promptly and provide clarity.

We take payment security very seriously and are here to help resolve any concerns.

Rated 5 out of 5 stars

Working with Fanbasis has been nothing…

Working with Fanbasis has been nothing short of amazing. Drew and Dantre are always knowledgeable and helpful. They have helped me every step of the way. The entire team is just awesome. I'm very happy with their services and amazing customer service.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

fanbasis is the go to

fan basis has a solid team, everything is very secure with them and they help me out with alot more than just simple payment processing. Highly recommend if anyone is looking for a merchant to partner with

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Smooth & Easy to Use Processor

Fanbasis is by far the best processor out there, super easy to use - the guys at fanbasis take good care of everyone, whenever there is a problem customer support fix really quickly without fail. On top of that really good API and a really easy to use platform. Honestly don't have anything bad to say about them .. that's hard to say when it comes to payment processors.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The best processor on the market

By far the best processor on the market right now. Been using them for over a year now. Super easy to use and navigate, API blows the competition out of the water, and customer support is top tier - always going above and beyond. I don’t ever leave reviews but these guys deserve the praise

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I'd rate 6 stars if I could!

I have processed multi 7 figures through FanBasis over the past year without any payment holds or headaches.

Their team is on standby 24/7 for any assistance I may need.

Would highly recommend to anyone launching or scaling high-ticket coaching or low-ticket community.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Matias!!

Shout out to Matias, has been extremely responsive and made setting up like a breeze. Fanbasis has by far been the best out of the other options we looked at and what really set them apart was the support throughout everything

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Since the beginning of my experience…

Since the beginning of my experience with FanBasis I’ve had amazing support from Matias one of the representatives. He gave me some crazy valuable insight on how to structure my payment links for my closers. Great team overall, s/o Matias!

24 September 2025
Unprompted review

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