FALKE Reviews 

I ordered socks from the website. Initially the site would not take any payment so could not order. I tried again 2 days later and unfortunately I ordered. Mistake.

My package sat in GLS who is their delivery partner for 1 week before it was sent back to Falke. I have called customer service numerous times and although polite they are unable to do anything. I have been told to order again.

The refund takes 8 days I have been told but I won’t be ordering again. The company is a total shambles and can’t be trusted. Keep away.

Could not deliver the package using GLS. No information online where to receive the package. Customer support wanted me to drive 1 hour to GLS HQ to see if I could pick up the package there.
Still havent received my money back, despite them knowing I will not receive my package and it will return.

Very Poor Sizing and Customer Service
I've been buying Falke Sensitive London 39-41 socks for decades with no issues. I love the style, material and fit. However, my latest batch of 5 pairs bought from falke.com were very disappointing. Falke seems to have changed their sizing and the current size 39-41 socks are a lot longer than all of my old socks of the same size and the new ones do not fit me. I returned all the socks I just received and contacted Falke customer service to ask for advice, attaching an image of the old and new socks side-by-side, showing how the former is a lot shorter than the latter. They did not reply for days. Their first reply asked for images, which I had already attached in my initial email - they obviously didn't bother to study it. They asked for the EAN code of the new socks I bought, which I did not have as I had already returned the socks. I attached the image of the socks again and asked if they had changed their sizing. Again they took days to reply, and when they did all they can say is that since they do not have the EAN code of the socks I had bought and returned there is nothing they could do. This is utterly useless advice. They could have checked with their design and production to see if they had changed their sizing. They could even have advised me to try the smaller womens sizes. They took no effort at all to answer my question and to suggest alternatives. This is a real pity as I've been a fan of Falke socks for decades and this has put me right off. I don't feel this is a brand you can rely on anymore.

My order was processed and delivery showing that it had been delivered to me, which it had not. Raised a query to ask if they can advise where parcel was left and they inform me that it was returned back to sender (no idea why) and I should reorder. Countless emails back to them to ask when they are refunding my £45 back and no response (weeks later). Now need to put in a dispute with my credit card company to try and get my money back. Shame ad I love their slippers and have been purchasing locally for years. Can now only get them online but will no longer be ordering again. Shoddy customer service and I am out of pocket with cold feet 😂

Useless. Order not delivered after four weeks and then had to chase them for a refund

We bought several base layer products and socks for our ski trip from Falke. The quality and comfort were excellent but what we were truly grateful for was the helpful and polite customer service. We found a couple of issues and spoke with Falke a few times. Each time, they were gracious, understanding and went above and beyond to help us. Thank you, Falke, we will come back again for all of our base layer products!

I have just received a pair of superb socks from Falke. Fabulous and good value for money.

Over £40 on a pair of woollen merino tights and the toes have gone through within a few wears and that's with trimmed nails. Why can't they reinforce the toes?!!

Should have read the reviews before buying! Matt Deluxe 20 DEN tights cost £30, with delivery, and developed 2 ladders in the sole area without being snagged on anything, just through walking! Basically, I wore them once. Avoid!

Faulty product received, contacted customer service immediately on receipt, auto response advised my request will be dealt with and not to send any other communication so as not to delay their response. Two weeks later I still have not heard from them, so will return the faulty pair of ski socks with hole.

Falke usually has good socks, that's not the issue, but their online service sucks, never experienced such bad service, I ordered 5 or 6 pairs of socks, there was no guideline for returns in the delivery box (info : I order online since years and I've returned only once), one of the socks had a technical / production problem, the sock had no flexibility, I couldn't open it to get my foot in, I informed Falke customer service, their automated answer was "don't inform us twice, it won't help you", without a response after 10 days I wrote again, I'm still waiting...

This is the worst company ever. I never received my parcel and never got my money back. I called numerous times and never got any help from Falke. DO NOT ORDER HERE.

Expensive socks are not the issue. What I dislike about them is that they get holes in them (I’m talking about two different socks) within a day of walking. Both in different locations on the sock, with trimmed toe nails.
Avoid these terrible products!

I like the socks. Too bad the rest of the experience is a no go! Problems include: 1) It took forever to receive my first order a while back. Despite this, I recently got a discount code and decided to order again, because--nice socks! 2) I couldn't find the item I had ordered before and the customer service number didn't work. So I wrote and received a reply more than two weeks later. By this time my discount code was almost expired, so 3) I went to order socks and found they were no longer available in my size (35-36 EU, 5 1/2 US). 4) I found substitutes and applied the discount code, but the site wouldn't take my Apple Pay 5) I backed up and tried PayPal but just before buying noticed that the discount was no longer applied 6) I backed up again and re-inserted the code, but now the site said it had already been applied. Back to point 2) No customer service! I give up. Note to Falke: If the customer service number had worked or I knew I could write and receive a quick response, I would have done that instead of writing this review. I don't like to complain, but I will not order from a site with this many obstacles. (Note: I was ordering from Italy, but the same non-working customer service number is on various other sites as well. And I tried calling both from my regular phone number and from Skype. )

We ordered 2 pairs of stockings. I wore the first stockings on Saturday they were directly stuck. I wore the second pair of stockings on Sunday they were also stuck after a couple of hours. The quality is horrible. We are buying stockings quite often at Falke, and we never had this experience before that directly after wearing new stockings they are getting stuck.

They didn't include my house name on the address label, even though I entered it on the website.

I eventually got the parcel because somebody great at Parcelforce cross referenced my name with another order from somewhere else.

They told me that this happens all the time with Falke.

I also messaged Falke to try and locate my package and they never even responded.

I have screenshots (thank god) that show I entered my correct street address.
They are sending my order to another address for some reason, and I cannot get ahold of customer service to correct this.
I will have to file a claim with my credit card company which is a real hassle. Horrible experience

I havent even got through to Falke yet. Its been 12 days Unbelievably bad!

Useless customer service - one of two items arrived damaged, couldn't get through on the phone so sent an email. No response after 4 days so called and managed to get through. Person you talk has no control over what they do and talks about "them" like they work for a separate company...... Was told they would send me a replacement pair, but the next day get an email saying they refunded instead. Called again and all they can do is send "them" an email.... Not much use if you say actually need a pair of ski socks to go skiing.... Used Falke socks for years, but this service is appalling, avoid at all costs. Buy from Snow and Rock and let them deal with the useless supplier!

I’ve never received a hat that I ordered and have paid £70 for in 3 January. I notified the company 4 weeks ago and followed it up last week but only received an automated response. Terrible customer service and basically taking my money for nothing in return.