My mom had wheelchair assistance in the Copenhagen airport, she did not feel well and I think the man's name was Gundson. He was so, so helpful! He got mom to the gate, and when I had to go all the... See more
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See what reviewers are saying
We just landed in Kastrup with Norwegian Air. We had booked wheelchair assistance. We were met by a chap called Niels who was absolutely excellent. He was extremenly kind and helpful, doing m... See more
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I have always had a reasonably good impression of Falck until today. Rang kundeservice to enquire about my latest bill which seemed very high (Dkr. 2228,70). There doesn't seem to be a way to se... See more
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Wonderful service from the special assistance staff working for this company at Copenhagen airport Courteous, friendly and prompt. Making transfer through what is a difficult airport very easy. A p... See more
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Company details
Written by the company
I mere end 100 år har det været Falcks mission at arbejde for at forebygge ulykker, sygdom og nødsituationer, at redde og hjælpe forulykkede og nødstedte hurtigt og kompetent samt at rehabilitere syge og tilskadekomne. Vi sidder klar til at hjælpe dig på 70 10 20 31 alle hverdage mellem 8-17, fredag 8-15.30. Du kan også skrive til os på Facebook.dk/falckdk.
Falck Danmark
Written by the company
Contact info
Sydhavnsgade 18, 2450, København SV, Denmark
- 70 10 20 31
- kundeservice@falck.dk
- www.falck.dk
4.6
Excellent
29K reviews
Asks customers to review
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I feel discriminated against
I feel like that don't want to give a service to non danish speakers. I am customer more than 2 years and they are calling last 3 days.
First time when I spoke with them, I said : "I am sorry I am not good at speaking Danish, can I speak english with you?" they drop the call without any word. Next day they called me again and I asked same question and they close the call again. Today I get a call and I said "Dont close the call, each time you guys close the call when I ask about speaking in english" and they said "Have a nice day" and close the call. I don't want to say it, but I feel discriminated against and I think this is a racist attitude.
The number calling me:
+45 54 44 41 11
21 December 2023
Unprompted review
Reply from Falck Danmark
Hello Erhan,
I am sorry to hear about your experience. This is definitely not the type of service we strive to provide. You are very welcome to send an e-mail to netsupport@falck.dk with this description of your experience, so I can further investigate this matter.
I hope to hear from you.
Best regards,
Victor
God service.
18 December 2023
Reply from Falck Danmark
Kære Frants,
Mange tak for din anmeldelse. Vi er glade for, at du har oplevet god service:-) Det er lige, sådan det skal være!
Rigtig god dag.
Venlig hilsen,
Maria
rettidighed og professionel behandling
13 December 2023
Reply from Falck Danmark
Kære Ingolf,
Tusind tak for din anmeldelse. Det er skønt at høre, at du har haft en god oplevelse:-)
God dag.
Vh. Maria
Reply from Falck Danmark
Hej Katarina,
Tak for din anmeldelse. Det er godt at høre, at du oplever en god service hos os :-)
Rigtig god dag.
Vh. Victor
God service.
13 December 2023
Reply from Falck Danmark
Hej Allan,
Tak for din anmeldelse. Det er godt at høre, at du oplever en god service hos os.
God dag.
Vh. Victor
All in all a very satisfying experience
6 December 2023
Reply from Falck Danmark
Hello Kirsten,
Thank you for the 5 star review. I am very pleased to hear, that you had a very satisfying experience with our services :-)
Have a nice day.
Best regards,
Victor
Super fin service
Super god og kvalificeret service, både af redder og telefonpasseren
8 December 2023
Reply from Falck Danmark
Kære Jan,
Tak for din fantastiske anmeldelse! Det glæder os meget at høre, at du har haft en super god og kvalificeret service både fra vores redder og telefonpasser. Vi er altid glade for at kunne hjælpe :-)
Rigtig god dag.
Venlig hilsen,
Annika
God service
8 December 2023
Reply from Falck Danmark
Kære Kurt,
Tak for din anmeldelse og de fem stjerner :-) Det er skønt at læse, at du oplever god service. Det er lige sådan, det skal være!
Rigtig god dag.
Venlig hilsen,
Annika
God service
10 December 2023
Reply from Falck Danmark
Kære Kjeld,
Mange tak for din positive anmeldelse og dine rosende ord om vores service. Det glæder os at høre, at du har haft en god oplevelse med os.
Rigtig god dag.
Venlig hilsen,
Annika
Falck came faster than expected
Falck came faster than expected. Called before coming . I was very pleased with the entire process on this occation. Fast, clean, good.
5 December 2023
Reply from Falck Danmark
Dear Brian,
Thank you so much for your great review and the five stars! I am happy to hear that you had a good experience with us and that you are pleased with the entire process. That is exactly how we want our customers to feel.
Have a great day!
Best regards,
Annika
Super mensker
1 December 2023
Reply from Falck Danmark
Kære Yaser,
Tak for din fem-stjernet anmeldelse! Det sætter vi stor pris på:-)
Rigtig god dag.
Venlig hilsen,
Maria
god service
3 December 2023
Reply from Falck Danmark
Kære Bent,
Tak for din fem-stjernet anmeldelse. Vi er glade for, at du har oplevet god service:-)
Rigtig god dag.
Venlig hilsen,
Maria
Reply from Falck Danmark
Dear Andy,
Thank you for your review:-) We are glad that you had a good experience with our assistance.
Have a good day.
Sincerely,
Maria
afventer rabat-refusion
27 November 2023
Reply from Falck Danmark
Kære Lis,
Tak for din anmeldelse. Du er altid velkommen til at sende en mail til netsupport@falck.dk, hvis du endnu har noget uafklaret hos os, som ikke er under behandling, eller hvis jeg skal rykke for svar i din sag.
Venlig hilsen,
Annika
God service og venlighed
22 November 2023
Reply from Falck Danmark
Kære Sveinn,
Det glæder mig at læse, at du har oplevet god service og venlighed hos os. Det er lige, sådan det skal være:-) Tak fordi du havde lyst til at vurdere os.
God søndag.
Venlig hilsen,
Maria
Reply from Falck Danmark
Kære Ebbe,
Tusind tak for din anmeldelse. Hvor er det fantastisk at høre, at du oplevede super service fra start til slut :-) Det er lige sådan, det skal være!
Rigtig god dag.
Venlig hilsen,
Annika
Falckfolk er super!
Falckfolk er:
Kompetente
Positive
Venlige
Problemknusere
Holder, hvad de lover.s
14 November 2023
Reply from Falck Danmark
Kære Jane,
Hvor er det fantastisk, at du har så mange positive ting at sige om os! Vi er især stolte over, at du fremhæver de kompetente og venlige medarbejdere, der holder, hvad de lover. Det er noget, vi gør os umage for at efterleve hver eneste dag.
Du skal have stor tak for anmeldelsen og de fine stjerner!
Rigtig god dag.
Venlig hilsen,
Annika
Over 2 timer i kø for at opsige…
Det tog over 2 timer i telefonen at opsige abonnement som skulle være opsagt.
10 November 2023
Unprompted review
Reply from Falck Danmark
Kære Frederik,
Jeg beklager, at du oplevede kø på telefonen. Vi oplever ekstraordinær travlhed i øjeblikket, og vi arbejder på højtryk på at komme igennem køen.
Det er altid muligt at opsige sit abonnement ved at sende en mail til kundeservice@falck.dk.
Rigtig god dag.
Venlig hilsen,
Annika
Super service.
8 November 2023
Reply from Falck Danmark
Kære Mads,
Tak for de fem stjerner :-) Det er skønt at læse, at du oplever super service. Vi glæder os til at fortsætte samarbejdet.
Rigtig god dag.
Venlig hilsen,
Annika
Had to wait 2 hours even if i pay the…
Had to wait 2 hours even if i pay the service so falck comes out in 45 min. Worst service ever
7 November 2023
Unprompted review
Reply from Falck Danmark
Dear customer,
I am sad to hear about your experience. We always strive to deliver the best service, especially when it is guaranteed. If you would like to, you are very welcome to send an email to netsupport@falck.dk. Then I will look into your case.
I hope to hear from you.
Best regards, Victor
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