Fahrrad-XXL Online-Shop Reviews 

The experience I had was disappointing.
I have ordered a bike, and it arrived without pedals. I have informed customer service, and they told me that they have sent the pedals in additional shipment. Unfortunately they sent to me plastic pedals, instead of the aluminium ones, from the specification. I informed them again, and they told me that they will send the correct pedals. Even this time they have sent the wrong ones. After this I contacted the management and they finally told me that they don't have the correct pedals, and they promised a voucher of 50 eu for the inconvenience. I have never received the voucher either. I do not recommend this shop.

Lousy, dangerous, service, repeatedly.
First time, back in 2020, they replaced the front XT brake, saying it were necessary(?), I complained after their "service" that it seems to work a bit strange. They said don't worry, it needs a couple of kms. Yet they placed it upside down. A competent bike shop elsewhere fixed it right, so the brake functions again. Next time, March 2021, back in Bonn again, I‘ve asked them to have a look at both the brakes, they said no hurry, come in August. Again a competent bike shop elsewhere replaced both the downridden break linings, the back one’s state close to dangerous.
Keep away from Fahrrad XXL Feld, they do not care if you are on the way with no breaks after their "service"!

I decided to buy a new BMC Teammachine at Fahrrad XXL 6 months ago. The delivery was very quick and without any problems! However, there was unfortunately already a short moment of shock on the day of delivery: corne on the bike was a small paint chipping, which must probably have happened during packaging - however, I didn't want to send a bike through the area again and complained about it and got a small refund. So far so good. However, there was still something strange that made me a bit puzzled though. Next to the SLR01 lettering on the top tube was a small white paint job similar to an apostrophe, which could be felt on the surface. So this is not part of the standard paintwork of the bike, but I only found out about this in the course of the following months. I didn't think anything of it and believed that it was part of the design of the bike. After only 4 months, small spots of this "apostrophe" came off. At some point I thought to myself that it couldn't be possible for the paint on such an expensive bike to come off. So I set about removing this paint - and what I found underneath was and is unfortunately unacceptable! This paint job actually "hid" a dent in the frame and simply painted it over. So if any of you still notice strange paint spots on a wheel that don't seem quite right, check: is it painted over and is the paint peeling off? Nevertheless, I'm happy with my bike, but it's an absolute no-go to simply paint over damage! I haven't received an answer yet, and there probably won't be any more. So check you bike twice and send it back if you notice something like a paint, which not fits to the rest of the paint/design of the bike.

Really bad experience. I' ve ordered and payed €4999 for a high-end race bike 7 weeks ago and I've still not received an invitement to pick it up. They do not respond to the mails I've send them.

Save yourself and don't buy from them! I've ordered a red Trek Checkpoint ALR 4 2021 52cm at 03/09/2020 and got the bike delivered at 10/09/2020. As soon as I've opened the box I saw that they've delivered the wrong size, it was size 49cm not 52. Who rides a bicycle for long distances, traveling and competitions knows how bike fit is important. So i've created a ticket by sending them an email to service(at)fahrradxxl.de. I've called 3 times there and they've said that is not their department and someone will contact me. It has passed 11 days already and no one contacted me, not even an email. NOTHING! Worst after sales and customer service ever.

UPDATE: They answered me by email at 23/09 offering 10% discount to keep the bike or return the bike and get 10% voucher discount. I answered the email and still no answer back! The return period of 14 days by German law has passed because I was expecting a good will from their side, but this company is just evil. They don't care about the customer only about the money. Worst customer service experience ever!

I got the bike in less than two weeks despite the times of Corona. I order a cube acid hybrid ebike for 2200€.
The rear derailleur had caused some problem during shifting of gears etc, but I didn't send it back and fixed it reasonably on my own. The most costly parts on the bike such as Battery, motor and controls worked very well. Now comes the interesting part:
Suddenly one days the battery stopped charing and working. They told me they need 4 weeks to process the request, its been 3.5 weeks precisely and no far not a single reply and don't even get me started on their customer care. Its super easy to contact their customer care but they are absolutely power less and they wont even connect you to their tech support, they will just ask you to wait and wait and wait. My question is , if a company has such hardships providing service, why to keep on selling new bikes. I will update my review here based whats going to happen further in my case. I am doing this review based on the pure frustration that my new ebike despite being just 2 months old, has been sitting ducks in the basement for over a month now.

Bought bike online, it was canceled after 4 days without any notification, only noticed because checked the site.

I've bought 2 bikes from Fahrad-XXL Nord, one online, one in the shop.
Online delivery was fast and easy. Nice selection of bikes in the shop, good service. The bike suggested by the team member appeared to be the best price/value for me from the other 3 bikes I've tested. The bike needed some adjustments - a better derailleur indexing and brake position adjustment to be able to brake with one finger, but this is something one can do themself.

Alles so wie man es erwartet hat - absolut Top!

Bought a bike online from them (road bike, approx 1300 EUR). Came set up badly, fahrrad-xxl were actually fine with this and paid for the bike to be set up properly in a local bike shop. 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. Nightmare to get home and now waiting 2 weeks for a response to my email asking for a refund for this clearly poor quality bike - and received no response at all. They've even closed their phone lines ("because of corona"). Absolutely horrendous customer service - there can be no excuse for such long processing delays (see all the other review, I'm not alone). Pay a bit more and buy from a local bike shop.

Perfect online shop. No hassle, prompt delivery!

did not visit the store, just called and got online help how to order the bike I wanted. Strange enough they tried to avoid me coming to the store....

good good good

ugh. it started even before i could put in an order that their newsletter promo codes don't work and if you inquire about it, they'll send you from customer service point to customer service point. the most helpful person i interacted with was an intern. avoid.

Ordered a Cube SL. After 7 weeks the crank arm just came off - the customer service I got was just horrible - delays, excuses, trying to shift the blame on to me. Obviously, cutting costs at every corner - poor products, no QC, non-existent servce and trying to avoid any of the statutory obligations. A low-life bunch that you should avoid at all costs. I've put this in the hands of my lawyer now but anyone else should save themselves the agro and go elsewhere.