1. Order processing and dispatch were fast. 2. They used reputable and efficient courier service ( UPS) rather than the useless Hermes/ Evri. 3. Most importantly, when I expressed concern over the... See more
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After waiting months for delivery of an upgrade kit from Bass Pro for my trolling motor I learned they were lying and would NEVER deliver since they only gordered from minkota who had discontinued the... See more
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My inbox is entirely overtaken by your email advertisements. I’ve had 6 separate emails since 7 am and it’s only 4pm. A company should stand on their quality and service, and trust customers to return... See more
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I ordered by phone on a Saturday. I needed it quickly so paid for two-day shipping and was assured it would go out Monday. My credit card was charged immediately, but I got nothing by email so calle... See more
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Company details
About FactoryOutletStore.com Reviews | Factory Outlet Store
Written by the company
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.
We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.
Read Factory Outlet Store reviews to learn more about our:
- Wide selection of great brands and products
- 24/7 customer support
- Free shipping on most orders
- Package deals and bulk discounts
- Discontinued and hard to find products
Great products, great brands
HOMEPAGE
SHOP BY BRAND
SHOP BY CATEGORY
Contact info
575 Underhill Blvd #350, 11791, Syosset, NY, United States
- (855) 661-1284
- customercare@factoryoutletstore.com
- www.factoryoutletstore.com
4.1
Great
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of ordering.
15 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With Warm Regards,
FactoryOutletStore
Decent price on a hard to find Norelco…
Decent price on a hard to find Norelco Spectra charger. Lost one star because 1) had no HQ8 shaver heads which are quite common, and only had the newer version (SH50), and 2) they were an outrageous price - way overpriced.
13 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. May we request you, please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com or call us anytime.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
not good
Was to be shipped in 3 days and been 10 now and is now on back order and was not told that poor information on this
8 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
I would like to express my sincere gratitude for the opportunity to speak with you earlier today. Your time and valuable feedback are greatly appreciated.
We deeply regret that your recent shopping experience fell short of your expectations and for any inconvenience this may have caused you. We are incredibly sorry we could not fulfill the order as it was on backorder. Please rest assured that we are committed to investigating the issue thoroughly and taking all necessary steps to rectify it promptly. Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that every customer's experience with us is exceptional. If there is anything you require in the future, please do not hesitate to call us at 800-816-0810 or email us at Customerservice@factoryoutletstore.com. Your needs are our top priority.
We look forward to the privilege of serving you again in the near future, and we are committed to making your next visit a truly outstanding one.
Once again, thank you for choosing to shop with us. Your patronage is invaluable to us, and we eagerly anticipate the opportunity to do business with you again.
Warm regards,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
I still haven't received my item
I still haven't received my item. I've emailed you twice and heard nothing. And I haven't received any call or email
5 September 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. May we request you to please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time.
Thank you,
Factory Outlet Store
The person that I ask questions gave me…
The person that I ask questions gave me the information that i needed very quick so I could purchase what i needed.
5 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to share your experience at FactoryOutletStore. We take pride in knowing our customers are happy with their store experience. Thanks for placing your trust in us and your willingness to share.
We hope to hear back soon and do business with you again!
Thank you,
FactoryOutletStore
Web site messed up...
9 May 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
It was a pleasure speaking with you earlier. I want to thank you for your time and feedback. We apologize that your shopping experience did not go as expected. We will research on the problem and will fix it. We apologize for all the inconvenience caused. If you need anything in the future, please feel free to reach out!
We want to make every customer's experience great. We hope to see you soon. Thank you for shopping with us, and we hope to do business with you again!
Thank you,
Factory Outlet Store
site easy to use
4 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you,
Factory Outlet Store
Hard time checking out!
1 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. May we request you to please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
Factory Outlet Store
very understanding ( SAVIO ) sales…
very understanding ( SAVIO ) sales person- good prices
3 September 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and we agree that Savio is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
accurate info and fair price for product
9 January 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
I ordered an item from Factory Outlet…
I ordered an item from Factory Outlet Store and I keep getting an update on a later delivery date. Very aggravating when the date keeps moving forward. I don't believe i will be ordering anything from Factory outlet store again. As of to date I still haven't received the item.
31 August 2023
Unprompted review
easy to order and purchase
31 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
easy ordering
29 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Very easy
Very easy, entered item number and it came up in stock and I ordered it. That simple.
28 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Had what I was looking for
Had what I was looking for. Easy to find. Easy to order. Appreciate free shipping.
25 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you,
Factory Outlet Store
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