1. Order processing and dispatch were fast. 2. They used reputable and efficient courier service ( UPS) rather than the useless Hermes/ Evri. 3. Most importantly, when I expressed concern over the... See more
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After waiting months for delivery of an upgrade kit from Bass Pro for my trolling motor I learned they were lying and would NEVER deliver since they only gordered from minkota who had discontinued the... See more
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My inbox is entirely overtaken by your email advertisements. I’ve had 6 separate emails since 7 am and it’s only 4pm. A company should stand on their quality and service, and trust customers to return... See more
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I ordered by phone on a Saturday. I needed it quickly so paid for two-day shipping and was assured it would go out Monday. My credit card was charged immediately, but I got nothing by email so calle... See more
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Company details
About FactoryOutletStore.com Reviews | Factory Outlet Store
Written by the company
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.
We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.
Read Factory Outlet Store reviews to learn more about our:
- Wide selection of great brands and products
- 24/7 customer support
- Free shipping on most orders
- Package deals and bulk discounts
- Discontinued and hard to find products
Great products, great brands
HOMEPAGE
SHOP BY BRAND
SHOP BY CATEGORY
Contact info
575 Underhill Blvd #350, 11791, Syosset, NY, United States
- (855) 661-1284
- customercare@factoryoutletstore.com
- www.factoryoutletstore.com
4.1
Great
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy web site to use
29 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
simple quick and easy
26 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
easy to follow never ordered before
15 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Go to Garmin for the solution
To get the right cable go to the source ! Other crap doesn't work !
16 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Web site is easy to use.
16 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Very poor customer service
I bought a refurbished product (Bluetooth headset) in March 2023. I did not get around to using it for several months which is on me. The product they sent me does not work. Because they sent me a defective product I decided to contact them. They did return my call a few times. I then called the specific person back, who had called me and used the phone number and extension he provided in his voicemail. I left him a voicemail and waited about a week and a half. They did not return my call. I called them again and again had to leave a voicemail. Just trying to reach someone to discuss the matter has been difficult and frustrating. After submitting this review, I received a phone call. The representative offered to give me a good deal on a new headset. I found this absurd. Why would I spend more money at a company that sold me a defective product? I requested an exchange but that wasn't allowed. I also requested to speak to this person's boss but was told they don't speak to customers at that level. That was the end of our conversation. I encourage you to not buy from this company as they sell defective products and do not test them sufficiently.
4 February 2024
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
Thank you for reaching out to discuss the concerns you've encountered with the refurbished Bluetooth headset you purchased in March 2023.
Upon reviewing our records, it appears that you reported an issue with the unit on 1/24/2024. We want to provide clarification regarding the warranty coverage for refurbished units. Refurbished products typically do not come with a manufacturer warranty, but to ensure customer satisfaction, we offer a 6-month replacement warranty from our end. Unfortunately, your order is currently outside of this warranty period.
If attempting to reach someone for assistance was challenging and frustrating we sincerely apologize for any inconvenience this has caused. Our team made multiple attempts to contact you on the registered phone number and left voicemails from the day you reported this issue, but it seems there was difficulty in connecting with you.
As of today, we have successfully reached out to you and discussed the situation. We understand your dissatisfaction and, despite the warranty period expiration, we want to offer a solution. We've provided you with better pricing if you are considering getting another unit.
We appreciate your understanding, If you have any further questions or if there's anything else we can assist you with, please feel free to contact us at Customerservice@factoryoutletstore.com, or you can also call us at any time at 1800-816-0810.
Thank you,
Factory Outlet Store
Received a Garmin watch as a present
Received a Garmin watch as a present, but it was sent with the wrong charging cable. Took them 6 weeks to let me know they couldnt send me the right one (apparently due to supply issues) and offered a return and refund. I just went on Amazon and bought one for less than a fiver, but frustrating that they were not able to resolve what should have been a simple query.
15 February 2024
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
I hope this message finds you well. We sincerely apologize for the inconvenience you experienced with the incorrect charging cable for your Garmin watch.
We understand your dissatisfaction, and we're genuinely sorry that we couldn't provide a replacement cord due to unexpected stock issues. It's disheartening to hear that you had to purchase the cable elsewhere. Your satisfaction is our priority, and we want to make things right.
To address this matter, we would like to offer you a reimbursement for the cost of the charging cable you purchased. We made attempts to contact you yesterday and today, but unfortunately, it seems we were unable to connect with you. We left voicemails with the details, and we are eager to resolve this issue promptly.
Please reach out to us at your earliest convenience so that we can finalize the reimbursement process and ensure your experience with us is satisfactory. Your feedback is important to us, and we want to assure you that we are taking steps to prevent similar situations in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Thank you,
Factory Outlet Store
Sebastian made the ordering simple
Sebastian made the ordering simple. I could not do the order myself because the shaver did not have a model number. Thank you!
11 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit and Sebastian was able to assist you.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Annoyed
My inbox is entirely overtaken by your email advertisements. I’ve had 6 separate emails since 7 am and it’s only 4pm. A company should stand on their quality and service, and trust customers to return for those reasons, not bludgeon us to the point where seeing your name brings feelings of annoyance and disgust. If I need you, I’ll find you. Until then: UNSUBSCRIBED
10 February 2024
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
I hope this message finds you well. We sincerely apologize for the frustration you've experienced with the frequency of emails.
Your feedback is crucial to us, and we take your concerns seriously.
To address this matter promptly, we requested you to provide additional information on Monday, February 12, so we could start an investigation to understand the source of the excessive emails you've received.
We understand the importance of respecting our customers' preferences and assure you that sending an overwhelming number of emails is not our standard practice.
To assist us in resolving this issue more efficiently, could you please provide us with the requested information or email address where you received these excessive emails? We want to ensure that we pinpoint the problem accurately and take immediate action to rectify it.
To provide the information, you can reply directly to the Trust Pilot request information email or if you prefer, you can contact our support team at Customerservice@factoryoutletstore.com or call us at any time at 1800-946-9174.
Your cooperation is greatly appreciated, and we are committed to ensuring that your experience with us is positive.
Once again, we apologize for any inconvenience caused, and we value your understanding as we work to address this issue promptly.
Thank you,
Factory Outlet Store
I was able to complete my order without…
I was able to complete my order without any trouble
1 February 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Unacceptable service from Factory Discount
Did not receive product. I’ve emailed 6 times without a response. I sent them a cancellation after 15 days without a response or update and bought a phone from Verizon.
12 January 2024
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for sharing the requested information.
Upon receiving contact information from you, we checked and could not find any orders associated with you.
I understand your concern regarding your order. However, I'd like to clarify that we are not the business from which you made your purchase.
As you mentioned you ordered from Factory Discount, I would like to inform you we are FactoryOutletStore.com, based out of New York and not associated with the store you mentioned in any way.
Please visit our website for more information:
https://www.factoryoutletstore.com/
We tried to contact you over the phone, but it did not connect. We have also sent you an email regarding this.
If you are unable to get a response from the company or resolve the issue, consider contacting your bank to discuss possible options for resolving the payment issue.
Since we are not a party in this arrangement, we request you please review the rating and feedback you shared about our website.
I sincerely hope you are able to resolve this matter with the company directly. If there's anything else we can assist you with or if you have further questions, feel free to reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time at 1800-946-9174.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Straight forward and fast.
25 January 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Order no 1043 Scam company
Order no 1043
Took a chance on a tik tok ordering site purchased 3 stanley cups on 5th December after numerous emails and the tracking site is fixed as when following the track very little movement after making yet another complaint mid January and again told to be patient to find that the tracking information updated to say that it had been delivered two weeks earlier. I have CCTV and no package has ever been delivered. Asked for a refund of which the company ignore my emails. Be very cautious of this company they SCAM you
5 December 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for reaching out,
Upon receiving contact information from you today, we checked and could not find any orders associated with you.
I understand your concern regarding your order. However, I'd like to clarify that we are not the business from which you made your purchase.
We do not engage in selling products over social media, and we are not associated with the order you placed.
Please visit our website for more information:
https://www.factoryoutletstore.com/
We tried to contact you over the phone, but it did not connect We have also sent you an email regarding this.
Please be assured that we are not the source of your order, but we hope the following suggestions help you resolve the issue with the company you purchased from.
Check Order Confirmation: Review your order confirmation email or any documentation you received when you placed the order. It should contain contact information for the company you purchased from.
Contact the Seller Directly: Reach out to the company through the provided contact information in your order confirmation. This may include an email address, phone number, or customer support portal.
Check Social Media Channels: If you found the product through TikTok, consider checking the company's social media channels for updates. Some businesses provide customer service through social media platforms.
Review Terms and Conditions: Check the terms and conditions or policies on the company's website for information on shipping, tracking, and customer support.
If you are unable to get a response from the company or resolve the issue, consider contacting your bank to discuss possible options for resolving the payment issue.
Since we are not a party in this arrangement, we request you please review the rating and feedback you shared about our website.
I sincerely hope you are able to resolve this matter with the company directly. If there's anything else we can assist you with or if you have further questions, feel free to reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time at 1800-946-9174.
Thank you,
Factory Outlet Store
Chance gone wrong
I placed my order on 11/25/2023 and have yet to receive any tracking information, any updates, or emails from the company about my order. I did confirm with my bank they received payment. Every time I go to the site, it says it’s closed. I’d say that any chance of me getting anything I purchased almost 2 months ago, I’m not getting. I took a chance on a Tik Tok shopping, I’m not doing that again.
25 November 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for reaching out, upon receiving contact information from you on January 10th 2024, we checked and could not find any orders associated with you.
I understand your concern regarding your order. However, I'd like to clarify that we are not the business from which you made your purchase. We do not engage in selling products over social media, and we are not associated with the order you placed.
Please visit our website for more information:
https://www.factoryoutletstore.com/
We tried to contact you over the phone, but it went unanswered, so we have left a voicemail. We have also sent you an email regarding this.
Please be assured that we are not the source of your order, but we hope the following suggestions help you resolve the issue with the company you purchased from.
Check Order Confirmation: Review your order confirmation email or any documentation you received when you placed the order. It should contain contact information for the company you purchased from.
Contact the Seller Directly: Reach out to the company through the provided contact information in your order confirmation. This may include an email address, phone number, or customer support portal.
Check Social Media Channels: If you found the product through TikTok, consider checking the company's social media channels for updates. Some businesses provide customer service through social media platforms.
Review Terms and Conditions: Check the terms and conditions or policies on the company's website for information on shipping, tracking, and customer support.
If you are unable to get a response from the company or resolve the issue, consider contacting your bank to discuss possible options for resolving the payment issue.
Since we are not a party in this arrangement, we request you please review the rating and feedback you shared about our website.
I sincerely hope you are able to resolve this matter with the company directly. If there's anything else we can assist you with or if you have further questions, feel free to reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time at 1800-946-9174.
Thank you,
Factory Outlet Store
Great Product
Smooth transaction, exactly what I was looking for and reviews helped with my decision..
4 January 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Customer is very good.
1 January 2024
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
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