Facebook Reviews 18,271

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,173 reviews, most reviewers were let down by their experience overall. Many customers report that the social media platform is often flooded with disturbing and inappropriate content, and that reporting such content is ineffective. Users frequently experience account suspensions and deletions without clear reasons or avenues for appeal, often after years of active use, leading to loss of memories and important community connections. The customer service is widely criticized for being non-existent, unhelpful, and impossible to reach, with automated systems offering no real solutions. Additionally, the website and user experience are often described as sluggish, full of ads and scammers, and prone to technical issues like constant identity verification requests and login problems. However, some customers also noted that the platform can be good for social engagement and connecting with friends, and appreciate features like groups, marketplace, and events for daily life.

What people talk about most

Social media

People report negative experiences with social media, with many expressing strong dissatisfaction with Meta... See more

Website

Reviewers highlight negative aspects of the website, with many finding it unusable, laggy, and cluttered with... See more

User experience

Clients share negative opinions on user experience, with many reporting frustrating issues such as account... See more

Customer service

Consumers find customer service to be a source of significant frustration and disappointment, with many... See more

Service

Reviewers mention negative feedback about service, with many experiencing extremely long wait times for basic... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely flooded with videos of bulls goring defenceless horses in some sick sport . Report them Facebook say they’re ok. FB have the morals of a dead squid .please be careful allowing your chil... See more

Rated 1 out of 5 stars

Facebook deleted my account for good with no way to appeal because of sarcastic joke in perimenopausal group. I have Asperger syndrome and Fb was my only way to stay in touch with people. I lost all... See more

Rated 1 out of 5 stars

I am out of town, at my 2nd home. I am using my laptop. I cannot get past the ridiculous incessant and perpetual "prove you're not a robot" show. I am not certain how to play the damn game!! Does a ph... See more

Rated 1 out of 5 stars

Meta is such an awful company !!! I had a profile for over 15 years. They suspended me for over a month because I was not compliant whatever it means ! No feedback, no Contact to justify myself. I w... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

18K reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless

Useless. Deactivated account and I did the selfie. They still deactivated and don’t know why. Completely useless ai bot and overall useless customer service. As in customer service does not exist

19 April 2026
Unprompted review
Rated 1 out of 5 stars

help!!!

Tierney . Scott8181 on facebook scammed tf out of me!

I really wanted to like her shop, but honestly I was pretty disappointed. The kandi i had ordered didn’t live up to the expectations at all.

It looked a lot better online than it did in person.

maybe it was AI?, and the quality just wasn’t there for the price.

It also took longer than expected to arrive,
which made the whole experience more frustrating.
On top of that, communication wasn’t great

I had questions and didn’t really get clear answers. Overall, it just didn’t feel worth the money. I wouldn’t order again.

13 February 2026
Unprompted review
Rated 4 out of 5 stars

I’d rate Facebook around 4.4/5

I’d rate Facebook around 4.4/5

It’s a great platform for staying connected with friends and family, sharing updates, and discovering content. The variety of features like groups, marketplace, and events make it really useful in daily life.

However, sometimes the app can feel a bit cluttered, and there are occasional issues with too many ads or irrelevant content. Still, overall it’s a very convenient and engaging social platform that I use regularly.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Facebook and meta I'am using this …

Facebook and meta I'am using this social media marketing for my business not growing not heaving any profit from meta its really bad that i Haven’t any currency for my life please attention our meta Facebook co

1 January 2026
Unprompted review
Rated 1 out of 5 stars

tierney.scott8181 on FB scammed me

tierney.scott8181 on Facebook is a crater faced scammer. She bad talks businesses all the time meanwhile selling faulty Candi. The items she shows pictures of aren’t even the product I received. I asked her to fix it and she refused. I reported her scam to Facebook and they did nothing! I did research on her after that and found several instances she had scammed other artists as well. She only takes the time to make hateful reviews and is very skilled at her wording to destroy other GOOD businesses. I am disgusted with her and her behavior. Abusing her following to harass the businesses that decline doing free customs for her to avoid being blackmailed is probably why the universe cursed her to look the way she does. Don’t do business with this woman. Don’t buy from her and don’t sell to her. She’s horrible and Facebook won’t help which is why she sells there. She literally made some poor businesses she felt with get a bunch of fake bad reviews from her friends that have never experienced their shops. I am disgusted with the blasphemy. Karma deserves to hit this woman worse than her skin and looks.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Strict site, stay away!

Create an account, ask you to scan your face and ID, verification process takes 2-3 hours, your account was banned and asking you to provide your ID and scan your face isn't enough for a real person? Reporting vile rude disrespectful posts does nothing, they say it didn't go against their rules, ok haha sure. Comments are nasty and rude. They will ban your account for no reason.

The copyright system is way too strict. The overall design of the site is ugly and outdated. Fake accounts never gets ban, but real ones does. The site asks for too much information and even if you provide your real ID , they still say its not enough.

Some advice, stay away from facebook. I found a site called VK 13 years ago and never went back to fb. Vk is superior over FB. fb has been ruined like many other social media sites, stay away from that awful site.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Account suspended before I join ???

Tried to rejoin but message came back account suspended as i did not comply to community standards. I had created a new account as old one was always getting rubbish feeds from unwanted sites. How does this happen ?. Rubbish platform.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Dear Facebook Team,

Dear Facebook Team,
My account (Name: Joab Michoux, Phone: +48 729 757 125) was disabled for alleged fraud and deception. I strongly believe this is a mistake and I have not violated Facebook Community Standards. This account is very important to me for personal use and I have business deals in it.
I kindly request you to review my account again and reconsider the decision. I will strictly follow all Community Standards and ensure I never violate any rules in the future.
Thank you for your time and support.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

They blocked my account without any…

They blocked my account without any prior notice, explanation, or warning. There is no transparency, and no way to speak to a real person who can at least explain what the issue was so I can try to resolve it. Overall, Facebook is not very transparent in how they handle these situations.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Facebook and no support contact options for clients.

This business is outdating, but not only that, it doesn't have any significant improvements in like decades of existance and even then, it doesn't even have a customer service contact like for global customers to be able to send complaints to about apps or websites disfunctionality, appeal their bot refused accounts and maliciously taken down, just because somebody used ai edited image of themselves, which by the way facebook allowed some time ago on their website. All started with Covid 19 times, when in 2021 Facebook were shutting down people accounts for quoting their ecperiences with Covid 19 vaccines and skeptical views, expressing to their friends and family members, including my account with over six thousand followers, that were following me, because of my Facebook group. I lost only my time on Facebook, because only thing you can share on Facebook is women harassment images, child abuse and animal abuse, ai nonsense general content and absolute weird videos, that isn't even funny, by people who has serious ADHD issues and needs a healing, by a doctors. Additionally on the Facebook app I got harassed by many men, sending me non-stop their naked dee pictures and I had to view them and there wasn't even way to hide that thing, for me being christian I found it to be disgusting Social media and only reason I find this media to be useful, is for you to get scammed and banned after it.
NEVER USE THIS APP OR WEBSITE!!!
Save your children, especially women from getting harassed online by old men from third world countries.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

One of the most toxic platforms in…

One of the most toxic platforms in existence. Just recently they stopped you being able to remove the "reels" tab, worked perfectly fine before so they clearly did this to ram shorts down peoples throats.

The irony is, if they actally took notice which videos we put "not interested" on, we might actually want to watch them but instead they insist on dishing up content i specifically put "not interested" too like they have some kind of magic thats going to make me watch it.

Join my app chatlink, no ads, no pathetic stunts to ram content down your throats and are not swayed by that fat trump guy unlike suckerberg who will do anything for trump.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I would give Facebook 0 stars if that…

I would give Facebook 0 stars if that was possible! I set up a page for advertising and set a limit of £2.00/day. On the 7th April my advertising expenditure jumped to £97.21 taken in several lots of £12 from different accounts. I got onto Facebook but could only speak to a Bot, which gave me instructions I found difficult to navigate, but assumed that the withdrawals would be closed down. on the 8th April £158.26 had been withdrawn, and I again got onto Facebook and again couldn't get transferred to a person. In short, there was no way to get any sensible resolution to the problem, the Bot advised me no to pay an outstanding amount due as that would mean I would not be charged for any more advertising - how stupid is that!? It seems that all of the accounts used to extract money from my account were located in Vietnam! I would like to get a refund from Facebook for my losses, but unless I can get to chat with a real person, I am stymied. Interestingly, the Bot kept telling me that it understood my frustration but it was trying to help.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Not to be trusted at all/Poor quality/No guarantee

Not to be trusted at all. Awful job quality and despite their promises, they never provided a written guarantee.
Beside, they ask you to pay into their personal account rather than their business account. This is tax avoidance, I asked for their business account but they did not provide.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. 100%. I thought I found a church social group was AI generated, leading me to other sites. to Collect $. just like alot of real churches. ha

14 April 2026
Unprompted review

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