The app is not updating accurately the data. It has been presenting delays.
Company replied
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The only phone monitoring app for parental control any modern parent will ever need. Our Mission It’s time for a phone monitoring app that actually works Technology has an important role to play in keeping your loved ones safe. So why are so many parental control apps so outdated? What was good 10 years ago just doesn’t cut it today. That’s why we created eyeZy. As parents, we grew tired of monitoring apps that overpromised and underdelivered. We wanted a solution that wasn’t just a bunch of mediocre tools slapped together. We wanted something that would give us access to their digital world and arm us with the information we need to keep them safe. And with that, eyeZy was born — the most powerful, feature-rich monitoring app around, with artificial intelligence for even better, always-improving protection. It’s a product built for today’s hyper-connected kids and is designed to work seamlessly with modern social media apps.
Georgiou A, 83, SHOP 17, Germasogeia, 4047, Limassol, Cyprus
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This company is a fraud!!!!!
Advertised to be able to access multiple features, once I paid for a 3 month subscription for $35 I was charged $100, even if there was a currency difference this does not add up! I contacted support and then found out that I had limited access and would need to hand over even more money and subscribe to monthly payments to access what was advertised. I have asked for a refund based on this false advertising and they refused. I responded with a follow up email and they are choosing to ignore me.
This is just wrong! I couldn't afford the extra money that was taken from my account and I have no use for the limited access that I have.

Reply from eyeZy
This company is a fraud.
They advertise that you can monitor all sorts of things. So you sign up and the first thing you are greeted with is an additional $70 some dollar add for "support". When you actually get your mobile device enrolled, you quickly find out that the "Premium" package that they sell doesnt include anything and you have to "upgrade" and also "jailbreak" your device to do the monitoring the website states "just sign in"... What a sham of a company. STAY AWAY!! Hoping to get my money back.....

Reply from eyeZy
I engaged in a chat with an Eyezy advisor, to see if it would have the functionality I wanted. While the advisor was able to answer my questions, there was also a very hard sell. I was offered a discount but only if I signed up before the chat ended. I did sign up, slept on it and decided that it was a lot of money for a service I could achieve in other ways, especially as there would be no discount after the first year. So I requested a refund, only to be told that the refund policy did not apply unless the product was faulty. This is illegal - they are legally obliged to give a 14-day cooling off period for online sales. I had to go through my credit card to get the money back.

Reply from eyeZy
Sylvia were very helpful and knowable.

Reply from eyeZy
Sylvia Lagrange helped me greatly and answered all of my questions that I had. They were amazing and efficient.

Reply from eyeZy

Reply from eyeZy
I had some trouble updating a device & my agent Matthew Stone was very understanding & made it easy. Thanks so much!

Reply from eyeZy
I purchased eyeZy hoping for a reliable parental control app, but my experience was very disappointing. The app is full of lags, frequently crashes, and takes a long time to load even basic data.
The chat tracking feature is extremely limited—it shows very few messages, not even complete conversations, and the updates are delayed or sometimes don't load at all.
I also faced major issues with installation and syncing. Customer support is very slow and unhelpful. Even after raising a refund request within the policy window, I received no proper response.
Overall, I found eyeZy to be unreliable, overpriced, and technically unstable. Definitely not worth the subscription fee.
I would not recommend this app based on my experience. If you’re considering this, I suggest being very cautious or exploring other alternatives first.
I have contacted them they are saying that you have to upgrade plan for that but my concern is provide me the service applicable with with my pack for that they are unable to help

Reply from eyeZy
Matthew Stone was my tech assistant and he handled everything very speedily and professionally. He also answered all my questions.

Reply from eyeZy
Horrible! The advertised bracket price is a scam scheme. Once you enter your card details, they will charge you multiple times. When you complain, they say it’s an upfront payment. What the heck! I requested a refund right away, but guess what? Not even a cent will be refunded. Don’t be trapped by the positive reviews here. I just noticed that the dates given by the positive reviewers are just a day or two apart, RED FLAG.
About the product? Their site mentioned that it can track people with · No setup on their side as they claimed. No, you need to have access to the phone you wish to monitor, either direct access or a link. Crappity.
Shame on you.

Reply from eyeZy
Sylvie Lagrande was really helpful and solution-oriented. I thank her.

Reply from eyeZy
Eyezy has been a game-changer for me! The ability to monitor social media apps like Instagram, WhatsApp, and Snapchat in real-time has given me peace of mind as a parent. The geofencing feature is particularly helpful. Highly recommend for anyone looking to keep their kids safe online.

Reply from eyeZy
Matthew Stone was patient and walked me through every step of the process.

Reply from eyeZy
I was confused about managing my Eyezy subscription and needed help changing my plan. I reached out via Facebook, and the customer care team was incredibly responsive. The representative helped me switch my plan to suit my needs and even shared some tips on how to track usage efficiently with sreen and call recording. They also explained how I could cancel or adjust the subscription at any time, which made me feel more in control of the service.

Reply from eyeZy
Matthew Stone gave me efficient and fast support. Great service.

Reply from eyeZy
I had a helpfull chat session with Sylvie Lagrande, they're very helpfull with helping issues.

Reply from eyeZy
Good Support application

Reply from eyeZy
Today I was solving a problem with Sylvie Lagrande z Eyezy, and she was very nice and quickly helped me solve my problem. I really appreciate her support!"

Reply from eyeZy
I needed to check if my daughter was involved in any risky behavior. Eyezy’s email monitoring let me spot messages about substances, and I used the screen recorder to observe her phone activity without her knowing. The geolocation feature was helpful in making sure she wasn’t hanging around dangerous places. I feel more secure knowing I have Eyezy in place.

Reply from eyeZy
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