Sadly the product we purchased wasn't suitable for the purpose we wanted it for. However the customer service at Theo's company is excellent, I can't give them credit enough for the way my issue has b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi you sent a email on 23rd November saying order will be created then 26th November saying getting order ready then didn’t receive email until 1st December saying it was being dispatched. I hope it c... See more
Ordered a years supply of Macushield for the second year running, helpful member of staff confirmed the use by date was ok. Package arrived promptly and sensibly with the tablet blister packs removed... See more
The packaging of my order complicated its delivery. A previous order of identical quantity had been decanted from its retail box and the blister packs given rubber bands to keep them tidy so that the... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and speedy delivery.
Good service
Sadly the product we purchased wasn't suitable for the purpose we wanted it for. However the customer service at Theo's company is excellent, I can't give them credit enough for the way my issue has been responded to. I would happily use Eyelounge again.
The great customer service and…
The great customer service and expedited international delivery
It took a very long time for vendor to…
It took a very long time for vendor to ship product. When I asked to cancel they said no. Shipping was ridiculously expensive ($20). Will not order from them again!
The delivery was left outside in the…
The delivery was left outside in the rain on our front path.
You put the wrong address on and not…
You put the wrong address on and not received them
Excellent service as normal.
First class serviceasalways
I have used Eye Lounge now for over a…
I have used Eye Lounge now for over a year. I order online which is very easy and delivery is very quick in a secure package to allow tablets to be put through the letterbox meaning you do not have to be home to take delivery.
Excellent all round service.
vitamin arrived on time
vitamin arrived on time. At my 86 years, my optician finds my eyesight improved in the last year!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








