Eyeglassesdepot 

If I could leave NO stars, I would.
Sent 2 pairs of Ray Bans in to be fixed- after no communication on their part, they finally respond with this" Sorry for the delay, but NYC just blew up and we cannot get to our factory". After their harrassing emails, texts and phone calls, I told them where to shove it but not before I filed a claim with the BBB. Now they tell me they lost my glasses. Looking into further means to shut down this SCAM of a business.

Ordered frames from Eyeglassesdepot to replace my broken ones. Upon receiving bank notification of charges I noticed a duplicate charge from "eyewear order.com" with no phone# to contact. Brought my concern about the double billing and the unrecognizable vendor to my bank to investigate. Received an angry email from someone at Eyeglassesdepot Customer "service" claiming I should had called the merchant first and that my "claim" had cost him/her $70 in fees. The email was impolite and whiny and send with with CAPITALIZED letters. I politely replied explaining the reason for my investigation request and—without requesting any further evidence or documentation—proceeded to "reimburse" $35 of their so called charges. (To this moment the company has still not send me any copy of any document requesting them to pay the alleged fees,or any evidence that such fees have actually been paid for by them). I followed up with an email making a suggestion of how to avoid this from happening with other clients. Again, they rudely responded: "You bought GLASSES. That is eyewear". Since, after shipping the frames, they invited me to send a review to trustpilot, I obliged by giving them a very poor rating on customer services, given the rude, condescending, unprofessional tone, attitude and style in which they interacted with me.
I also plan to submit a complain to my regional BBB and to my state Department of Customer affairs regarding this matter.
After reading other negative reviews about this Company's Customer Services, I would have to agree that this is not a company I can recommend to anyone else.

NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

Very happy 😊 My wish was remembered and I got a message when it was in stock.

Extremely unprofessional, non-service minded staffs who just want to take your money. I ordered a White pair of Maui Jim glasses. They were not in stock. The service team keeps pushing me to take others. They really dont listen to you! Just a warning. After the 20th email and contact to sales team, the order finally canceled. Dont use these. WARNING!

Since on the beginning the customer support was on it's place, very patient and kind. I ordered my Armani sunglasses and they came on the exact date in perfect condition and the right size.

Great customer service. I usually just buy new sunglasses but got tired of over spending. They were able to replace my lenses with OEMs and fix other defects for a fraction of the price. Great way to save money and look good

I had my eye on a specific pair of Tiffany&Co brand eyeglasses for 2 yrs and everywhere I looked they were discontinued I found Opticfast and they were the only place that had them I never heard of it but I didn’t want to risk missing out on the pair I’ve been wanting and considering it’s been 2 yrs I knew they would be hard to come by. The only issue I had with them, but it was only considerate of them that the pair almost being sent were cracked and they didn’t feel comfortable shipping them in such condition. I was worried because I wasn’t sure if they would find another pair, but the company and team did all they can and found a pair they said 1 last one in stock I was soo happy and relieved and they were sent to me really fast it took 3 days to ship and receive I didn’t expect it! They were even more Beautiful in person idk how to thank Opticfast/Eyeglassesdepot for their help they really came through thank you so much I’m so happy with my purchase!!

I've been searching for a particular sunglasses frame for years. The frames are no longer being made. My representative searched the world & found the frames and in the color I preferred. It took a while, but was well worth it.

They stole my Maui Jim Sun Glasses and now have lost them. Pure BS! They actually made up a story that their company had changed hands and gave us a bogus number to call.

What a bunch of thieves!!! I will file against them with the atty general in their state.

I suggest that everyone that has a complaint do so also!!

I was billed by this company as listed on my credit card statement even though I contracted and paid for eyeglass repair work completed 5/9/17 through Opticsfast.com. Please refer to my review there for my actual service complaint. I received no service receipt from this company or Opticsfast and now am in process of trying to dispute the charge with my credit card company since Eyeglasses Depot did not perform nor was contracted to do the actual repair job. The merchant response to my credit card dispute was from Eyeglasses Depot as well, thus complicating the matter I have had with Opticsfast. I highly recommend NOT doing any type of business with this company or Opticsfast due to my negative experiences with both companies.

I prefer to wear rimless, very light colored lens sunglasses, which are hard to find so, I am always looking for my next pair of sunglasses. I was able to locate my absolute favorite (past season) Gucci sunglasses at an unheard of price. In fact, I bought 3 pairs due the salespersons willingness to work with me - Tina S. went out of her way to assist. The shipment went out on Tuesday and I received it by Priority Mail on Wednesday. (Luckily, I worked from home that day, as I needed to sign for it.) Thank you very much, Tina you are the best and I will be EyeglassesDepot faithful customer! Warmest regards, Jude