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Rated 1 out of 5 stars

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... See more

Rated 1 out of 5 stars

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... See more

Rated 1 out of 5 stars

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... See more

Company replied

Rated 1 out of 5 stars

Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time

Company details

  1. Glasses Store
  2. Optician

Information provided by various external sources

Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very very disappointed

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a muscle in sight more of a dad bod with extremely long hair we was all really disappointed and it was 5 mins before the bride was due we had no communication no time to change anything it was really out of order would not recommend at all avoid at all cost

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company, Great service!

Such a fantastic company and amazing service. Decided on a last minute stripper for a hen party and we had the incredible Mike on our doorstep within less than 2 hours! Everything was professional from start to finish. Mike certainly put on a show and entertained the crowd! We were not disappointed! Definitely recommend!

22 April 2023
Unprompted review
Rated 1 out of 5 stars

A fair review considering

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a company based on my personal experience, as of today I cannot confirm that this company sells anything at all.

1 June 2022
Rated 5 out of 5 stars

Very pleased with glasses.

First time of ordering glasses from Eyecandy, very impressed with the service from start to finish.
Staff kept me informed of the progress of my order.
The glasses I had originally chosen were out of stick so they maybe need to keep the web site updated more often. But all things considered I am pleased with my glasses.

17 September 2021
Rated 1 out of 5 stars

Rude staff

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke
Don’t normally go here we go to sweet swoo but thought I’d give it a try never EVER again.

£4.50 for a milkshake that taste like foam & milk absolutely disgusting.
In the sweet bags you can only pick 3 sweets which is absolutely pathetic.
If the girl serving us would of slammed the sweets down any faster she would of put herself through the floor.
Soons we walked out the whole bag ripped everywhere on my little boy, went back in and asked for some sort of other bag to put the 3 sweets in what he had left. Her reply “you will have to wait until Iv served others”

Ok with that attitude mate you’ve probably just gone and made the biggest mistake because I’ll slander the business everywhere until you have no custom left.

Jokes

24 June 2021
Unprompted review
Eyecandy logo

Reply from Eyecandy

Hi there, it does sound like an awful experience and whilst a milkshake would be nice right now, we don’t sell them. Can I ask that you remove this review please, I would be very happy to sell you a pair of glasses? ‘Should have gone to...... , but don’t come to us.

Rated 5 out of 5 stars

Fantastic experience!

Fantastic service from the start! Excellent care and attention from Steve in customer service (thank you Steve) and the glasses were here in no time. Very, very happy with the glasses which were a good price and wonderful quality. Recommended.

10 August 2020
Unprompted review
Rated 5 out of 5 stars

Will be recommending to family and…

Will be recommending to family and friends. My Tiffany sunglasses arrived today (5/8/20) following my order on 12/07/20. Steve kept me informed regarding delivery and following up when not received by the due date. Detailed explanation given. The glasses and box are in perfect condition and I got them for £100 cheaper than John Lewis. Thank you so much

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and saved a fortune!

I have no hesitation in highly recommending eyecandy.direct.
They sourced the glasses I wanted, went over and above to make sure they were right. It was my first purchase of glasses online so was a little nervous, but Steve was so helpful all the way through and I couldn't recommend them highly enough. I saved a considerable amount too.

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Rapid service

Rapid service.
Frames look like indicated on website.
Quick clarification when I keyed in an error in my prescription.
Only thing is they follow prescription strictly which I dislike - would have preferred some flexibility in choosing my prescription.

23 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had an idea of what I wanted. They didn't do that particular frame, but they went above and beyond to source the frame, keeping me informed at every stage. They were efficient and the service was quicker than quoted. Will definitely be using them again. Very highly recommended.

6 March 2020
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thanks Cheryl, Cath Kidston will be added to the store soon as we liked them so much. Thanks for the request.

Rated 5 out of 5 stars

Amazing Genuine Frames!!

Amazing genuine frames and customer service from Steve!

I was worried about that the company was not real as the frames are really good value for money - and it seemed too good to be true but Steve reassured me and my sun glasses arrived promptly.

So happy with them and would definitely recommend.
I didn’t think to check the reviews beforehand though I didn’t need to as the customer service and was so good that I felt confident when ordering! Many thanks guys.

6 March 2020
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you Hayley, glad you like them.

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