Eyebuydirect Reviews 

34,765
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very affordable prices, the easy website navigation, and the vast selection of frames available to suit every budget. Many people truly enjoy using the virtual try-on feature, finding that the overall ordering process is exceptionally straightforward and convenient. However, some people mentioned unexpected extra charges for standard lenses that were originally advertised as included in the price. Others noted frustrating shipping delays or experienced difficulties trying to complete their transactions smoothly on the digital platform. Some reviewers also shared that they encountered minor issues when attempting to order duplicate pairs or find discontinued styles.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection, durable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the website is to navigate... See more

Price

People report positive experiences with price, frequently highlighting that the costs are significantly lower... See more

Order

Reviewers highlight ambiguous aspects of order processes, as opinions on the system are heavily divided.... See more

Website

Clients share positive opinions on website, highlighting that it is straightforward, easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience ordering my prescription glasses from EyeBuyDirecrt. The website was easy to use, and I like being able to try indifferent virtually and enter my prescription step by ste... See more

Rated 5 out of 5 stars

I have been buying form here for about 2-3 years, and have had no problems ever. The glasses and frames that I purchased have been well made, long lasting, and the prescriptions have all been filled c... See more

Rated 4 out of 5 stars

Had a large range of options ranging from super budget to premium name brands. EBD is also the only glasses sight I could find that would let me sort and search by specific frame dimensions like lens... See more

Rated 5 out of 5 stars

its very stressful to pick glasses online in a hurry, when your glasses break. Thankfully this website made it easy for me to go back and forth through thousands of options while freaking out to my bo... See more


Company details

  1. Optician

Written by the company

EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(34,765)

4,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So many popups about cookies and sales…

So many popups about cookies and sales please just do 1 popup when i open the site, not 2-3 popups every time i click on something. also just make an app. its really not good on mobile. like its fine but its not good.

6 September 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear Sophia,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We tried to send a request for clarification about your concern, but we did not get any information to contact you.

Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.

Terms and Conditions Apply:

* Applicable only to frames $15 or more and cannot be on sale.

* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.

* Maximum 6 frames per order.

* Offer cannot be combined with any other coupons or discounts.

* Offer can only be used once a year.

We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Rated 5 out of 5 stars

I love Eyebuy Direct!

I have been ordering from here for several years now. The stress free way of being able to order and make the choices is great, along with the great prices. I love Eyebuy Direct!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Real Ones. EBD really turns up

Solid products, and a comprehensive site that gives you as much information as you can get when you're making a purchase like this. It works extremely well for what it is. The product and commitment to providing discounts to service providers makes you all real ones.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Life-changing eyeglasses 🤓

The glasses i have bought over 4 years from you have been great, durable and light!
Only once I had to return a pair and it was very easy to get the correct ones in 2 days. Thank you!

Price is a Plus!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Info input

Whenever, I took the quiz I recorded all my prescription info I thought it would carry to when I selected a pair of glasses unfortunately, it didn’t so I had to put all my information again but other than that it was fairly straightforward.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

I was using my vision insurance…

I was using my vision insurance Everytime I would start to check out it would take off my insurance and try to charge me the whole amount. So it was very stressful I hope they come in and are perfect so I can give a great review afterwards

5 September 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear Elisabeth,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We tried to send a request for clarification about your concern, but we did not get any information to contact you.

Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.

Terms and Conditions Apply:

* Applicable only to frames $15 or more and cannot be on sale.

* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.

* Maximum 6 frames per order.

* Offer cannot be combined with any other coupons or discounts.

* Offer can only be used once a year.

We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

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