Express Appliances Reviews 

2,592
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being helpful, polite, and handling the setup process smoothly and quickly. People also appreciate the supportive staff who answer questions politely and manage inquiries efficiently over the phone. Consumers value the affordable rental options that provide access to essential household goods. Some reviewers were not happy with faulty appliances and occasional rude behavior from customer service representatives. Consumers also mentioned issues like delayed collections, missed appointments, or problems with items breaking down prematurely. A few individuals experienced difficulties getting replacements or resolving repair issues smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,592)

515 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service 👏👏👏👏


⭐⭐⭐⭐⭐

This place is awesome! From the moment I placed my order online, the customer service was excellent. Whenever I needed to call, the hold times were very reasonable—unlike some other companies where you’re left waiting forever.

The product arrived exactly as described and was delivered by DHL with great care and professionalism.

I would definitely recommend them and wouldn’t hesitate to order from them again. Thank you! 🌟🌟🌟🌟🌟🙏🏻

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Been sent 2 faulty phones and the current one was supposed to be collected days ago and no one has turned up, the customer service is poor and not really doing much to sort it

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant 😊

Honestly, best experience ever! So easy to navigate the website, very reasonable and my Bosch dishwasher is awesome, my new favourite toy! The two men who delivered and installed the dishwasher were so friendly and helpful, even made a point of saying hello to my grumpy cat!!! They gave me a courtesy call to let me know they were 30 mins away, and actually arrived 30 mins later! Best decision I made to rent a dishwasher and it's been a great experience so far! Thank you 😊

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, easy to order and 2 fantastic delivery drivers who even too my old machine away , definitely recommend to friends and family

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

The placing of my order was easy, got a response in the time frame that was given, my fridge freezer was delivered on the day I was told it would be and the two guys that delivered it was so helpful and polite and I would be definitely be using this company again in the future

28 April 2026
Unprompted review

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