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Express Appliances Reviews 

2,595
•
TrustScore 4.5 out of 5

4.5

Appliance Rental Service
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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being helpful, polite, and handling the setup process smoothly and quickly. People also appreciate the supportive staff who answer questions politely and manage inquiries efficiently over the phone. Consumers value the affordable rental options that provide access to essential household goods. Some reviewers were not happy with faulty appliances and occasional rude behavior from customer service representatives. Consumers also mentioned issues like delayed collections, missed appointments, or problems with items breaking down prematurely. A few individuals experienced difficulties getting replacements or resolving repair issues smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,595)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Came over to from Hughes rental wish I…

Came over to from Hughes rental wish I had brought new cooker know stuck in contract for two years with second hand cook which came dirty inside and all round inside edges of cooker and no rubber sill in cooker door not happy at all got told book engner appointment for what also rapid ring fully come on but only half elements work on remaining rings

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good company for people who can't…

Very good company for people who can't afford much and have a bad credit history this company will always help people who need certain appliances plus phones etc etc delivery is within a few days but worth the wait and customer service is very polite and helpful

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been renting my washing machine…

I have been renting my washing machine and TV from express appliances for over 8 years now.
I have found them amazing, great customer service and delivery team are always polite and willing to help in any way needed to fit your appliance.
I am a very happy customer and will continue using this company

1 January 2026
Unprompted review

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