Expertlogistics Reviews 

***UPDATE***
So we are out having dinner we get a call off a chap that basically explains its lost how the hell do you lose an American fridge freezer?, basically said they will try to redeliver but will need new stock and would call to book us in when it's their. Monday morning receive a call to say they have requested stock today and booked us in for Wednesday it's now Tuesday had a email from hoover to confirm a delivery for tomorrow first communication I have had with them and I even have a time slot with exspert logistics sounds more promising this time but I am not getting my hopes up will update review tomorrow with outcome of "tomorrow's delivery"

***UPDATE*** suprise suprise we are on Saturday never got a delivery slot for it rang up and guess what it's not on the delivery van no one call tell us why exspect your customer service is begging us to give them another try you sound like scammers you don't give a toss about your customers you can tell my 8 year old why we can't go shopping because shitpert logistics are so fing incapable of making a delivery!!!!!!!

***UPDATE*** so it's now Thursday morning the day after delivery I have contacted them on Facebook and I have been ghosted by them partner has rang this morning to be told yet again they didn't have the item so why did a guy phone me to say they had it and to book again and why did you again make no effort to make contact so I wasn't wasting a 2nd day in the house and now the lady says they have it and it will now be delivered Saturday instead, I think they are lieing and have lost it this is the last chance you are having also the same uninterested lady from Monday was speaking to me again don't like your job Leave!!!!!

This has to be the worse delivery company I have ever come across so I ordered an American fridge freezer with very and it was being dispatched directly from the supplier(hoover)anyway Wednesday we was about to book a slot so we picked the Saturday waited in all day nothing turned up no phone calls no time slot Zilch I am now stuck oh who to contact because its late and tomorrow is a Sunday so I had to wait till Monday I phone up Monday morning to be greeted by someone who sounded like wasn't interested in my problem then proceed to tell me the fridge freezer wasn't delivered because they hadn't received it yet so if that's the case how the hell was I allowed to book a delivery slot and why did no one tell this so I wasn't waiting in all day for nothing to turn up later on in the day I get a call from them again to tell me they have the fridge freezer now and would i like to book in for Wednesday(today) so that was confirmed Wednesday comes around I get a text stating that delivery is between 11.58-15.58 it gets to 4.30 still no item been delivered so we ring up and the lady tells us its been loaded on the van and she doesn't know why it's not here yet and she hasn't heard anything to indicate it's not being delivered and she would call back at 8pm if she hears anything no one ever called back I haven't got a phone call email or text to say why its not here its 9.15pm I am tired I just want to go to bed but I can't also the tracking info is pants does not work doesn't update the times if its late just says being delivered "today" their seams to be lack of communication I am upset with things keep changing

I ordered an item from AO Outlet at the beginning of last week and was contacted by Expert Logistics to arrange delivery, all well so far. I got a 2 hour time slot for my delivery, again very smooth so far. Then on the day of delivery no further contact or update received or provided by the delivery company. I waited and waited and waited some more, still no update and the tracking showing "with courier". So I waited some more, no furthers updates received.
So I decided to ring Expert Logistics to find out what was happening. After waiting 15 minutes to be connected to a call handler I was advised that AO had requested for the Double Oven to be removed from the delivery truck! Now unsurprisingly and as expected I contacted AO Outlet direct via a phone call. The chap was quite surprised at this development as noone from AO had contacted Expert Logistics regarding the removal of my Over from the delivery vehicle. AO then sent a request to Expert Logistics on my behalf to try and get to the bottom of what was going on on. Around teamtime yesterday I received a phonecall back from the chap at AO who advised that Expert Logistics had managed to lose a double oven somehow (so why feel the need to Bull $h## me initially?).
For whatever reason Expert Logistics seem to have had massive issues since around March this year if you read the various online reviews about them.
AVOID AT ALL COST BECAUSE YOU WILL INLY END UP BEING FRUSTRATED AND DISAPPOINTED!!

Fridge freezer delivery today, measured doors to check fitment, started delivery only to get into the garage and then decide the fridge couldn’t fit. When asked to take an alternate route around the side of the property, was told “We only get five minutes per delivery so that’s as far as we’re going!” Now stuck with a fridge freezer in my garage whilst I sort a more reliable delivery service! Not impressed!
UPDATE: Great standard response, all this info was emailed through to this email address at time of posting!

All details provided but as yet (3 days), no response from Expertlogistics

Bought a range cooker from John Lewis on the 27th, have just spent 2 days trying to get through to so called expert logistics dont make me laugh to arrange delivery and installation all you get is rubbish music. So have cancelled with John Lewis and will go to Currys although it is more expensive and John Lewis have lost a customer.

Awaiting a delivery for a slot 09.32 to 13.32. Tracking says behind schedule but still within above slot yet at 15.45 no sign and no update. Yes, traffic etc will be a problem but have a system where the customer is kept aware as opposed to sitting and waiting. I have now had to cancel a pm appointment due to this. Next time I will collect from Costco / Keter. After around 90 minutes trying to contact them Costco said that expert logistics will update me. Six or so hours after the delivery was due they call me to say there was a problem with the trailer being unloaded this morning!!!! Well why not call me (and others) this morning then? Do you think that people have nothing to do all day. Instead of sitting indoors I cou”d of helped them unload the trailer. I will do my best to avoid this bunch of amateurs whenever I can. Even if their story was true then keep customers updated!!!!!!!! Just read more reviews, seems there are a standard list of excuses and when a negative comment is left the same reply every time is …. “ to enable us to look into this please provide your order number” etc etc etc. Seems they are not even good liars.
Shed delivered this morning in my absence, seems the drivers are good. My point is that how can this be out for delivery and also never loaded due to an issue at the depot? P.s it says delivered yesterday 31st but actually 1st.

Bought a fridge at Simplybe.co.uk unfortunately couldn't fit in we took the package out still couldn't fit it. Told the guys to take it back one guy pretending to talk 5o his friend then they just run away. Leaving the fridge on communal way and blocking my neighbours door and the main door outside.I am so mad honestly that's not the way you treat customers and do deliveries if you. I wish I could leave nothing star for this kind of clap.

We bought a new fridge/freezer + Installation. When the driver and his colleague arrived told us that they weren’t doing the job and they didn’t go to take the fridge upstairs and they needed 4 people. My partner and myself told them we will help them if needed and they denied and refused to deliver the fridge.
We accepted the delivery and needed to bring the fridge upstairs ourselves when we paid for installation.
When spoke with the operator she told us that we needed to cancel and rebook our appointment with Hoover! What for the same thing again?
We will never use this services if we can avoid it.

"Expert Logistics
We don’t think logistics should be boring; we want to give amazing service to our customers and make the experience of having a delivery from us as enjoyable and stress free as possible"

Read the above and the exact opposite is true..
We paid to receive a new range cooker, have it installed, and the old one taken away.
The installer and his mate turned up and we could tell from the body language that they didn't want to deliver and install our cooker.
Fair enough, we weren't told about the 10mm clearance needed for instalation I offered to take out a kitchen unit and worktop to resolve the issue (10 minutes), but they where far too busy to hang around ( it was a Friday). We arranged another date after hours of failed phone calls and being on hold for a considerable amount of the day.
7.45pm before the next delivery attempt, (delivery only btw, as they don't install after the first failed attempt), we where told that the cooker was damaged and sent back to supplier.... more phone calls later and no one knows what the damage is etc.
To date this has cost us 2 full days off work waiting around, £120 cancelled private instalation of electric and gas appliance by our own appointed installer.
Having to buy take aways to feed the family at short notice and we still have no idea if we'll be cooking again in the kitchen in the near future.
Be carefull, if your retailer uses this company, reconsider your purchase.
Sorry stoves, we want our money back

Do not know why this company have 5*????. I had 2 failed appointments for a delivery first one after waiting in all day the van apparently broke down ( so did all means of communications).
The second the appliance was delivered but the driver refused to take away the faulty one even though it was on his paperwork, I asked him to call his office, he said he would do it from his van but the lazy #### drove off. Again I had to contact the company to arrange to collect this faulty one. Still waiting!!!!!!. I'm sorry but this company are unprofessional cowboys. I will never buy anything that has to come through this joke of a company again.

I have now had 2 failed attempts to deliver the range cooker. First attempt the delivery came but had no knowledge of installing or taking away- due to not having the correct team this failed. Second attempt this morning we tracked and waited the van stopped in a different village and the went to another place waited another 5 mins and left. A voicemail was left telling me I hadn’t been in. Spent 40 mins in the phone trying to get to talk to someone. Even drove to where the van was. It wasn’t there - no contact from the delivery team - shocking and still on hold - no answer to discuss this. I really need my cooker as I don’t have a working one - please deliver ASAP

Extremely poor. Bashed my ceiling with the fridge they were delivering, witnessed by 3 people. Despite this they claim they didn't do it ( apparently I lifted the fridge by myself for fun and rammed it into my own ceiling). Do not recommend, at all. Highly unprofessional.

Unfortunately I have to give 2 stars for a couple of reason
1. The new appliance was left part installed. The installers had not adjusted the fittings to make the fridge level meaning the door didn't close and wouldn't cool
2. Customer service were supposed to contact the installers on the day to have them come back and finish the job. This never happened and 5 days later I've ended up having to get a handyman to finish the install
3. Worst - the installers have managed to cause severe damage to brand new flooring.

I'm very disappointed and would not recommend due to se seeming neglect of duty and general carelessness of the installers, and lack of followup from customer services.

Samsung were due to replace our freezer and decided to use this company instead of the retailer we got it from and wished they had not . Expertlogistics phone me on Monday 12/7 and said we could have it on Saturday or any day after that I chose Saturday and was told between 7am and 11am and we would receive text . On Friday received text saying delivery tomorrow and would text in morning with time window . Got up before 6am and waited for text got text at 6.43am to say between 7am and 11am. So started to move furniture lift mats took down lampshades and bulbs emptied freezer as much as i could moved car from drive onto road so as to make it as easy for them waited for them then receive text 12.15pm saying running late but will do all they can to make sure we get delivery . Waited until 5.20pm then phoned them got put on hold while spoke to driver came back with poor excuse the said fridge did not come into depot on time for delivery and the next delivery time would be on Tuesday so had to put back all furniture witch was no joke as we waited in all day on the hottest day when we are both disabled pensioner wish Samsung had used our retailer

Hi everyone,

I have just recently received one product via them. The driver was very rude and he started swearing on us and left the product. Also it takes ages to contact them over the phone and my overall experience is very bad.
Unprofessional and I will suggest to everyone to avoid them as much as possible !

Truly amazing service, was able to track minute by minute. The route to the front door was an awkward one but there was not a negative word said, the guys just got on with it, can't thank them enough (AP24590)

Paid for disposal of old fridge as part of service. The 2 guys who delivered were nice, but they offered to take the old fridge away the next day rather than at time of delivery of new one. After they left the head office called me and told me I now had to dispose of it myself at my own additional cost. Asked to raise a complaint and they said no. Awful and don’t think it’s legal.

Ps. This company replies on trustpilot asking for people to contact them, but when you do this they don’t respond. Fridge still in my kitchen.

Excellent service by crew number AVP 27 - Sam Rappell and Dan, called to say they were 25 mins away, arrived on the dot, very friendly, funny and generally lovely guys . A job which should have only taken 30 mins , but due to dodgy wiring behind the electric cooker, Sam had to rewire, the whole job took over two hours. Now have a safe working oven. Thanks Sam and Dan, and good luck Dan in your new adventure!

Very poor service from Experts logistics,they are not careful with the items.I won't recommend!!

On three occasions I have awaited the delivery of a Keter shed - on three occasions “Expert” Logistics have failed to deliver. On the first occasion we were told, very late in the day, that their van had broken down. We rearranged the delivery date. On the second occasion they discovered that the shed hadn’t been loaded. Again we were kept waiting hours before we were told this. Does no one check the van before it leaves the depot? This morning, after the delivery window had been narrowed the the next hour, I received a call with the same excuse that the shed had not been loaded. This is unbelievable …. and probably a lie. I doubt whether the shed has ever been in EL’s possession and that Keter and EL are fobbing us off. To say that Expert Logistics were a Mickey Mouse outfit would be insulting to the Disney character!

I have to leave a review for these pair of superstars! Received a phone call to say they were 20/25 minutes away, they arrived and realised it might be tricky to get the fridge in with its packaging because of our front door width. One of them came and measured it, took our door handle off and the pair of them inboxed it and carefully carried it through to our kitchen. He then went out of his way to reattach our door handle as he could see we were struggling a bit. They were two really friendly, kind and funny men who clearly take such pride in their jobs. I’d love to say a massive thank you to both of them!!