Expedia Reviews 1,072

My reservation for $41.88 in Punta Cana was canceled just hours before check-in on New Year’s Eve. Despite this, $42 was charged to my account and the hotel is only offering to refund $38.

When I arrived, I was left with no alternative and was forced to pay $70 for a small room to avoid being left on the street on December 31st. This situation is unacceptable and abusive.

I request an immediate full refund of the amount charged and financial compensation for the inconvenience and unfair treatment.

EXPEDIA DOES´t DO ANYTHING.

Don´t book with them. They allow hotels cheat you and they cheat you also.

Rented the car using expedia, car rental basically scammed, expedia instead of offering solutions tried to avoid any responsibility for them and just pushed me to the car rental company. All including their supervisor were absolutely incompetent and useless, terrible scamming service.

It is completely a scam, I made a ticket for two people and a reservation for a car and I called to cancel it but it has not yet arrived 24 hours later and they are charging me half the cost of the tickets when they said that the refund in that time was 100%, but that the rest of the money would be returned to me in two months. I believe that agencies like these should not operate and should be sued for defrauding customers who trust them.

Basically, I booked the wrong date and requested a change of hotel and date, and they didn't accept the request.

DO NOT BUY FOR THIS COMPANY. It took them almost 4 months to return my money after writing to them every week, they had me on the phone for more than 20 hours and many unanswered messages and emails. They rejected my transit visa for Australia and they wanted to charge me a flight cancellation fee having warned them about the rejection of the visa almost 3 months before the flight. Horrible the experience and emotional wear and tear I had. There are other much better companies, they respond faster and are more efficient. It is preferable to pay a little more. I don't recommend this terrible company to anyone.

HORRIBLE EL SERVICIO DE EXPEDIA,,NO TE CANCELAN RESERVACIONES, TE COBRAN MAS CARO,,NO CONTESTAN,,TE CUELGAN LLAMADAS, NO TE REDIMEN PUNTOS,,

I did a reservation in Tulum and I did it with the chose of a junior superior suite 100% refundable (suggested by Expedia) and when I changed my trip date for them I have the no refundable and the basic suite. I tried to add an extra person as well but was impossible for them. the customer service was very kind but should be a expedia system problem. I am very disappointment.
I will take this trip anyway but all this confusion means an extra cost of me over 1000 dollars.

6.30 hours so far in order to try and change a flight with availability and no questioning of the cost for the change on my part. Still no new flight. #Expedia,Have spoken to 5 different agents so far #expedia in 2 languages, 2 of which interupted the comunication in order to go a break! and transfered me to yet an other agent with whom all had to be explained yet again. The orginal payment for the original purshace went through fine, but the fee in order to change the flight, simply won't go through, or worth, it is not even presented to my bank, but some what it is my fault!
On the top of that, this is the email i have received from one of the previous agents! I am more then happy, for Expedia to share the recording of my conversation with this agent, which will prove that there was nothing patronising, or even incorrect in that conversation.

Hi Frederick,

Thank you for Patronizing Expedia!

I do apologize for what happened, but the changes with your reservation doesn't go through.

To save your time and phone call to us,You can do soo by, can always check on your account on Expedia for any modification or changes as well as to confirm your reservation. Also on the Airlines Website for any confirmation with the Baggage Information and Seat Selection on with your preferred seat.

DO NOT NEED TO CALL US BACK WITHIN THE NEXT 72 HOURS TO AVOID MISCOMMUNICATION WITH THE PROCESS IN YOUR ACCOUNT.

Thank you,

Sincerely,

Ronnie
Expedia Customer Support Team

¡Es un fraude! No se dejen engañar es horrible.

We had bad luck to buy plane tickets via Expedia.es last year. The flight was cancelled. We are clearly due a refund under EU law (Re. 261/2004), that should be paid in 7 days. We understand in COVID times it is not realistic, but we have been fighting for it since August 2020 (!). That is outrageous. Our other plane tickets, including those bought by intermediaries, were refunded long ago, in 2020 with no issues.

Although our contractual relationship is with Expedia, it refused any responsibility for months: “Contact the airline, we can do nothing.” and “Contact the airline, we can do nothing”.

The airline (TAP Portugal) actually approved our refund (as it both says and as we can see from their website), but says that since we got our tickets via Expedia, it needs to refund us via Expedia.
After we contacted Expedia multiple times, it recently said “The refund request was sent by Expedia to the airline in February 2021 [BTW: IF true: wow, ONLY 6 months after the cancellation!], is still on the pending status and needs approval by the airline [BTW: NOT what the airline says and shows]. Please be informed that we already sent a follow-up email to them [BTW: in October 2021, i.e. ONLY 8 months after the initial request, IF that is true!).” And Expedia says that after the refund is approved, we would need to wait another 12 weeks for that, or longer! Funny that when we paid, the money was gone from our account in seconds. They seem to hope people will wait till prescription period passes.

And all that alleged activity only after multiple contacts! In fact Expedia– allegedly, we never been able to get any proof of that – contacted the airline in the past twice, but in the end we got the same old reply: “Contact the airline, we can do nothing”. This seems like round three of going in the same circle, we would not be surprised to get the same old reply again.

Since almost 1 300 EUR is at stake, we will certainly not give up. We contacted a lawyer who will advise us on legal steps. Apart from that, we will complain to the Spanish and EU consumer protection authorities.
However, we deeply regret using Expedia. This is a mistake that cost us already a lot of time and energy, and the story is not finished yet. Do not make the same error!

Tuvimos mala suerte de comprar billetes de avión a través de Expedia el año pasado. El vuelo fue cancelado. Es evidente que se nos debe un reembolso según la legislación de la UE (Reg 261/2004), que debe pagarse en 7 días. Entendemos que en tiempos de COVID no es realista, pero hemos estado luchando por reembolso desde agosto de 2020(!). Eso es indignante. Nuestros otros billetes de avión, incluidos los comprados por intermediarios, fueron reembolsados ​en 2020 sin problemas.

Aunque nuestra relación contractual es con Expedia, rechazó cualquier responsabilidad durante meses: "Comuníquese con la aerolínea, no podemos hacer nada" y “Comuníquese con la aerolínea, no podemos hacer nada”.

La aerolínea (TAP Portugal) aprobó nuestro reembolso (como dice y como podemos ver en su sitio web), pero dice que, dado que obtuvimos nuestros billetes a través de Expedia, debe reembolsarnos a través de Expedia.

Después de que nos pusimos en contacto con Expedia varias veces, recientemente dijo: "Expedia envió la solicitud de reembolso a la aerolínea en febrero de 2021" [SI es verdad: ¡ojo!, SOLO 6 meses después de la cancelación!], "todavía está en estado pendiente y necesita aprobación por la aerolínea" [NO lo que dice y muestra la aerolínea] "Les enviamos un correo electrónico de seguimiento" [En octubre de 2021, es decir SOLO 8 meses después de la solicitud inicial, SI eso es verdad!]. Y Expedia dice que después de que se apruebe el reembolso, tendremos que esperar otras 12 semanas para eso, ¡o más! Es curioso que cuando hemos pagado, el dinero se haya ido de nuestra cuenta en segundos. Parece que esperan que la gente espere hasta que pase el período de prescripción.
¡Y toda esa supuesta actividad solo después de múltiples contactos!

De hecho Expedia supuestamente (nunca pudimos obtener ninguna prueba de eso) se comunicó con la aerolínea en el pasado dos veces, pero al final obtuvimos la misma respuesta de siempre: "Comuníquese con la aerolínea, no podemos hacer nada". Esto parece como la tercera ronda de ir en el mismo círculo, no nos sorprendería recibir la misma respuesta de siempre.

Dado que están en juego casi 1 300 euros, no nos rendiremos. Hemos contactado a un abogado que nos asesorará sobre los trámites legales. Aparte de eso, nos quejamos ante las autoridades de protección al consumidor españolas y de la UE.
Sin embargo, lamentamos profundamente haber utilizado Expedia. Este es un error que ya nos costó mucho tiempo y energía, y la historia aún no está terminada. ¡No cometas el mismo error!
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I went to their website, selected a flight, checked all the details and booked my flight.
According to their website, the first piece of luggage would be included in the price of the ticket.
When I went to the airline website to check-in, surprise, surprise, no luggage at all was included.
I had to pay €136 euros!!
They don't let me cancel my flight without paying a huge penalty and said it would take up to 4 days to investigate! In four days, I'll be on my way to my destination.
I'm never going to use Expedia again!

USELESS…………..

Worst car rental ever.
I booked a mini car for 2 days at my arrival in Puerto Vallarta through Expedia.mx
Once I was at the office of Mex Rent A Car (they advertise as being in the Puerto Vallarta airport terminal but they aren't), they charged 3 times the quote I had through Expedia.mx
What can one do with no datas no wifi and plans ahead once you are squeezed by crooks like that?
AVOID EXPEDIA.MX AND MEX RENT A CAR.

I have a complaint with you, I bought a flight since August, to travel in December and in October they sent me an email where they had changed my flight and I contacted an agent to confirm that if I accepted the change and the whole process, it is that when the date of the trip arrived, this Saturday, December 12, we went to the airport 3 hours before and it turns out that only the reservation that I had made for my husband appeared and mine with the 2 children did not appear and we got tired of calling and They did not give me any solution, my husband had to buy other flights for us for almost $ 1,300 dollars and apart from waiting at the airport until 7:50 am the next day, because he missed that flight because we did not appear with our reservation, with a baby of 10 months and a 3-year-old girl working there from 5 o'clock in the afternoon, until the next day without sleeping and full of suitcases, I want to know which way should I make my claim to get that money back, since I'm very disgusted, I was client of yours, but now I just want you to pay me the money since it is the least you can do after all the damages caused.

Tengo una queja con ustedes,yo compré un vuelo desde agosto,para viajar en diciembre y en octubre me mandaron un correo donde me habian cambiado el vuelo y me comunique con un agente para confirmar que si aceptaba el cambio y todo el proceso,pues resulta que cuando llegó la fecha del viaje,este sábado 12 de diciembre,nos fuimos al aeropuerto 3 horas antes y resulta que sólo apareció la reservacion que le habia hecho a mi esposo y la mia con los 2 niños no apareció y nos cansamos de llamar y no me dieron ninguna solución,mi esposo tuvo que comprar otros vuelos para nosotros por casi $1,300 dólares y aparte esperar en el aeropuesto hasta las 7:50 am del dia siguiente,porque perdió ese vuelo porque no aparecimos con nuestra reservacion,con un bebé de 10 meses y una niña de 3 años pasando trabajo ahí desde las 5 de la tarde,hasta el otro dia sin dormir y llenos de maletas,yo quiero saber por cual via debo hacer mi reclamo para que me devuelvan ese dinero,ya que estoy muy disgustada,yo era cliente de ustedes,pero ya sólo quiero que me decuelvan el dinero ya que es lo mínimo que pueden hacer después de todos los daños causados.
YA VEO QUE EXPEDIA ES LO PEOR,SON MUCHAS LAS QUEJAS QUE VEO,YA LES ENVIE CORREO Y TODO,TENGO PRUEBAS DE TODO LO DICHO ANTERIORMENTE,QUIERO MI DINERO DE VUELTA YA QUE USTEDES NO ME DIERON EL SERVICIO POR EL QUE PAGUÉ.

We went on an excursion in the Dominican Republic, without a doubt, it is the best in the entire Dominican Republic, baby catamarans thanks for that beautiful memory and thank you very much to the driver Antonio Rodriguez for his good way of treating us giving us the options of the Restaurants and giving us time for everything

sure we will reoet

to that prestigious company baby catamarans we spent a super cool day we went on the excursion and the boys are excellent especially the driver Antonio Rodriguez gave us a phenomenal treatment we exhort all tourists to visit RD k vauan to baby catamarans and k request k send him Mr. Antonio Rodríguez to pick him up that man is the maximum thanks Antonio for your good behavior and thanks to baby catamar

On March 23rd, I bought a ticket on Czech Airlines, through Expedia. Itinerary Nº 7421631476431. On June 4th, I received an email from Expedia, informing that the flight was cancelled by the airline. I contacted Expedia and asked for the reimbursement. They said they should request it, but until now (sept 23rd) I haven´t received my money back. According to Expedia, the problem is not theirs. According to Czech Airlines, it is Expedia which haven´t done the diligence. And as I received from Expedia the check-in reminder on septiembre 9th (when there was no trip at all) I have to say that it seems to me that the airline is right and Expedia hasn't done its work.
I’m tired of getting emails from Expedia saying that they haven’t got any answer from Czech Airlines and asking me to contact them for a follow up. I have all the back up, but it seems it doesn't help at all.
Does anybody know which is the government regulator of Expedia, to report it?

After booking through Expedia.es, they got in touch the night before to say the hostel would not be able to fulfil the booking.
I spent an hour on the phone to customer services trying to swap the accommodation. They claimed the town was fully booked, although this was not true as the hotels in the town had rooms available. I travelled to the town as it was too late to cancel my plans.
After speaking to the hostel in person they told me that they would be able to fulfil the booking, but that they couldn’t use the Expedia “token”, as the room rate was different. I paid them in cash for my stay. I attached the recipt of payment to hostel to my original complaint.

Now, upon trying to reclaim the booking, which Expedia originally cancelled, they have told me I cannot because the Hostel fulfilled my booking. When I explained I paid in cash, they replied to say this was for extras (the bill did include extras, but was also for the room).

I emailed on the 17th of May to explain their mistake, and they have have stopped replying to my messages.

Poor customer service and scammers. I made the reservation of a car to use in the Dominican Republic and they offered me an insurance that that country does not exist. They charged me the insurance and I could not use it. When I make the claim, they send me a form where I have to give information about a crash that I did not have because the service does not use it. No one knows how to solve my problem, which is very simple ... That they give me back the money they charged me for a service they did not give me.

Pésimo servicio al cliente y estafadores. Realicé la reserva de un carro para usar en la Republica Dominicana y me ofrecieron un seguro que ese país no existe. Me cobraron el seguro y no pude usarlo. Cuando hago el reclamo, me envían un formulario en donde debo poner informaciones de un choque que no tuve porque el servicio no lo use. Nadie sabe solucionar mi inconveniente que es muy sencillo... Que me devuelvan el dinero que me cobraron por un servicio que no me dieron.