Expedia Reviews 11,711

A complete scam. No support for vendors unable to fulfill reservations. Put on hold for 5 hours, told I refused to answer their calls and they got a busy signal. If you’re already on the phone with someone it would make sense to be unable to call them again. Rude and lying support staff.

Alternate post to following with Capital one…because apparently Expedia is the 3rd party that is used through them and ultimately the reason my dispute was denied.

I’ve been a capital one member for some time now, and used the venture cards for work…the good is that the redemption process and ability to create alternate cards…is great. However, the customer service, certain policies are subpar. Booking through their capital one travel site for our first NY trip back at the end of March turned out to be the last straw. Booked in advance, about a month prior…finally arrive on a red eye. The hotel “millennium time square” was extremely unacceptable. Dirty rooms, hair in places, literally no amenities despite both the hotel site and capital one travel portal stating nothing of the sort. Confirmed there hasn’t been anything open since before COVID. False advertising at its most blatant. Confirmed with hotel of the exception to cancel my reservation to find alternative accommodations…called capital one and they opened a dispute with themselves to credit me back. Just recently the dispute was closed and I was re-charged the $500. Back and forth, back and forth…no exception and out the amount. Closed my account the same date. When closing…my offer: “if I spend $3000 in the next 2 months I get $200 in travel credit”

Seriously, what the …I’m no longer tolerating just blatant ignorance to the issues.

No more accounts with this bank.

If I could leave negative stars I would. We booked the room til Saturday, well Friday morning my dad's back went out and he couldn't walk at all without a walker. So we had to check out a day early at 8 am (before checkout time). When we checked out we were told to call Expedia to get our refund, since we purchased the Travel Insurance, and were eligible for the refund. Dad had to use the luggage rack as a walker to even make it to the truck, I had to pump the gas for him when we stopped, etc. We had a 9 hr drive home. Otw home he called and made an appt with his physician to be seen. He has been bed ridden since. WELL...we call Expedia to get the refund, and after going through 5 different people, someone finally comes on and says EVEN THOUGH WE BOUGHT TRAVEL INSURANCE, THEY WOULD NOT REFUND US FOR THE NIGHT BECAUSE HE DID NOT GO TO THE HOSPITAL THAT MORNING HE PULLED HIS BACK OUT. SAID WE COULD FILE A CLAIM BUT IT WOULD BE POINTLESS!!!!!! AND IF YOU HAVE A PREEXISTING CONDITION THE INSURANCE WOULDN'T COVER IT ANYWAYS! They are the most CROOKED agency I have EVER had the DISPLEASURE of dealing with. Hey EXPEDIA, you want proof, how about a video of my dad not being able to walk, work, reach around, pick anything up, etc. STAY AWAY FROM EXPEDIA!!!! THE INSURANCE THEY OFFER IS USELESS!!!!!! Use Booking instead, they are so much more reliable, my dad gave you people the benefit of the doubt, well you have lost new customers, and current customers, we contacted the property we stayed at which was AMAZING, they said you were just in it for yourselves and don't care about the customers....couldn't agree more.

Expedia takes your money in full but does not pay the trip until the travel day. If you change or cancel even a month in advance Expedia keeps half of your money ! Expedia is a big SCAM. Never use Expedia. Also be sure to look at the web page of your hotel and be sure Expedia didn't copy their photos so it looks like you booked direct but accidentally booked through Expedia.

I rented a car in Mexico through their website. I was put in a dangerous position by being picked up in the rental car, driven to "the office" that was a garage, where they attempted to negotiate a completely different and much higher price. Fortunately, I am a male who speaks Spanish but this could have been a much worse situation. My partner and I walked over a mile back to the airport on the highway at night to get a REAL rental car from the airport. Expedia DID NOT REFUND my rental. EXPLICIT LANGUAGE ON EXPEDIA.

The booking said cancellation without any fees and now its been weeks following up for refund

Never again!
Renting a car through Expedia: I found much cheaper deals than through Skyscanner or other platforms - but then I started looking for the insurance terms - these are well concealed, and only after contactong the supprt of Expedia I found out that the rental fee does not include basic insurance as in other platforms (even for same car and rental company) - Should I not noticed that I would have paid a lot more at the desk!

Save yourself a headache and book directly with the airline/hotel/car rental company or use an actual travel agent. This company seems to want to punt you around to anyone but someone actually able to help you with your reservations.

N. Expedia 73243924301819
Bought the 16th of September, 2025
Number of my Turkish Airline ticket (CANCELED) IS 2352737074800
CANCUN (CUN) TO venice (VCE)
TURKISH AIRLINE TK 189 ECONOMY
TRAVELER STEFANO RAGAGNIN, may 9, 2026,
THEN Istambul to Venice Italy May 10, 2026 still valid but how can I get it if you guys and Turkish Airlines do not assist me? Please check how often I traveled with you, even now my wife Enelita Bernido, the 28th of May is traveling with Expedia.com through Philippine Airlines from Butuan to Venice. It looks like nobody can assist me, nor Turkish Airline who declared I have bought the ticket with Expedia.com and you are responsible. They say they can do nothing nor I can. I am waiting for your kind assistance in this issue, thank you Stefano Ragagnin

Booking is terrible, It says refundable but they will not under any circumstance.

I usually don't have a problem with Expedia but I also have never needed to make changes to reservation. Making changes is ridiculous and 5 days later, they are still unable to get back to me about the change. Also, the travel insurance is a scam and is through a 3rd party so pretty much useless. Of course their CSR's are God knows where and try to help but it's a call center.

Booked a flight to China and long story short, flight got cancelled but the saddest part was that Expedia did NOTHING to help us with the situation. Tried calling them, and all they did was either left us hanging, or ended the call without rendering any assistance to resolve the situation. Flight kept getting cancelled and Expedia staff was anything but helpful. We ended up going straight to customer service counter in china to booked direct tickets back. Easily the worst platform to be booking your tickets please avoid this platform at all cost. Go to other websites to get your tickets at least they don't leave you in the lurch.

I booked a car rental through Expedia for Hilo, Hawaii. I prepaid for this reservation. The Expedia receipt states “all mandatory taxes and fees are included.” But when I got to the rental counter, I was charged $51 extra. Expedia tried to give me the run around and said that they weren’t responsible for those fees. It took four attempts to reach them to get an Expedia credit for it, but my bigger issue is that this company is committing a predatory practice by falsely advertising a lower price, telling the customer that all taxes/fees are included, only for the customer to then be hit with additional local tax when picking up the car. Do NOT rent cars through Expedia.

Booked a car through Expedia for $150 total.
At pickup in Punta Cana, I was required to pay an additional $380 in mandatory charges that were not clearly disclosed at the time of booking.
This was not optional — I could not receive the vehicle without paying.
Expedia refuses to refund, stating I “signed at pickup,” but this ignores the fact that the full cost was not transparently presented upfront.
This is misleading pricing. Be careful when booking.

​Expedia’s refund policy is less about customer service and more about a calculated "gotcha" game involving the clock. If you’re looking for a company that prioritizes technicalities over common sense, you’ve found it.
​I attempted to cancel my reservation by what any reasonable human being considers the "deadline" of midnight. However, Expedia uses the 12:00 a.m. trap. By defining the deadline as 12:00 a.m. on the date of arrival, they effectively ensure the deadline has passed the very second that day begins. Most people—you know, the ones who don't live in a legal contract—view midnight as the end of the day, not the invisible thief that robs you of your refund eligibility before you’ve even had your morning coffee.
​The Reality of the "Midnight" Policy:
​The Deception: They advertise a cancellation date, but by setting the time at 12:00 a.m., they’ve essentially shortened your window by a full 24 hours compared to what a consumer logically expects.
​Zero Flexibility: When I pointed out this obvious ambiguity, the response was a wall of corporate indifference. No option to move the reservation, no partial credit—just a firm "thanks for the free money."
​Predatory Logic: They rely on the fact that "12:00 a.m." is a linguistic gray area to deny refunds on a technicality.
​The Verdict: Expedia would rather keep your money on a semantic "win" than keep a customer for life. They are hiding behind a clock to avoid doing the right thing. Save yourself the headache and the "late" fees—book directly with the hotel. At least they understand how a calendar works.

Expedia screwed me TWICE! and didn't care!! They quoted me one price on 2 separate occasions for a hotel, and it was quoted as "what you see is what u pay" until I checked out both times had close to $100 in additional fees. When I called to speak with them about their false advertisement. The SUPERVISOR seemed quite overworked. I had to say hello to see if she was still on the phone. I was not yelling or beligerrent in any manner. She simply said yes ma'am sometimes their are additional fees, I said well how can you take away my choice by saying this is the final price with your pop up boxes!! She had no answer, no solution, no offers, the SUPERVISOR just sat on the phone! I will never use Expedia again. Only used them at the advice of a.friend. I'm a long time hotwire user and never have this experience with them. I will warn everyone know about Expedia and they help you to resolve or keep their word. Your just screwed out of your money.

I booked a flight from Toronto to Madrid through Expedia and it turned into one of the worst travel experiences I’ve had.

At check-in, my travel companion was denied boarding due to passport validity requirements that were never clearly flagged during the booking process. This immediately disrupted the trip and left us scrambling at the airport.

From there, things only got worse. The flight itself was delayed, turned around after departure, and became so unreliable that I would have missed my connection anyway. After hours of confusion and stress, the trip became completely unworkable and I had no choice but to abandon it and return home.

What’s most frustrating is that booking through a platform like Expedia is supposed to add a layer of support and clarity—but in this case, it did the opposite. Critical travel requirements weren’t communicated, and when everything fell apart, there was no meaningful assistance.

This wasn’t just an inconvenience—it resulted in a total loss of the trip and a significant amount of money.

I would strongly caution others to double-check all requirements independently and not rely on third-party booking platforms to provide accurate or complete information.

I booked a car rental through Expedia that included insurance, and the pickup location was supposed to be at the airport—but it wasn’t. Once I arrived at the rental office, I was told the Expedia insurance wasn’t valid under the rental company’s terms and conditions. I was then pressured into purchasing their own insurance package at a much higher cost, loaded with unwanted add-ons. In the end, the total price tripled. Expedia shouldn’t offer insurance that isn’t actually accepted. I won’t use them again—stay away.

I booked a hotel on a date that I was in the town and the website moved the date to next available rather than confirm there were not longer rooms available for that date. Then there was no refund available because I did not purchase insurance. I didn't need insurance I was 30 minutes from the hotel. I called to ask if I could change the date and there were not more rooms available at the hotel so it was clearly fraud. Beware of discounts they have unfair practices to steal money from consumers and they know fully what they are doing.