Expedia.co.uk Reviews 

Absolutely rubbish travel company I have ever experienced! Never ever will I use them again. The most unhelpful, useless travel provider. We booked an all inclusive holiday and when the confirmation came through there was no all inclusive stated although we booked all inclusive, firstly they said it does include all inclusive then they said it doesn’t like what can I trust at this stage. After months of months trying to get this sorted and providing proof that I booked all inclusive they did nothing no response to emails, phone calls they were claiming we pay extra to get it added. After this we went to our card company who did nothing either. We decided to get a refund but lose some money on the flight at this stage we was just fed up as nothing was getting done. Even when going through the refund process they already made 2 mistakes and they didn’t even process the refund at first until I chased it up. What an unprofessional, unorganised useless company!

tried to book holiday inc flights online, got to booking it and confirming on my banking app, which said ok. Once back to Expedia they said something was wrong. So I had to start again... price went up, still i paid again, through banking app conmfirmation, but Expedia said problem yest again. I then see that thyey have tried to take money from my bank, then refunded me, but the last time there was no refund. The next day i phoned customer services, which was absolutely useless to actually get through to someone, after severl tries, i got through to someone with an accent!!! She could not find that anything had been debited from my card/account nor that i had a booking. It says online that you can phone them to book, but when i get through they are reluctant to book it for me. When i insist on them booking it for me, it goes through to someone else and then after 5 mins i get cut off. ABSOLUTELY USELESS - THEY NEED TO GET THIS SORTED ASAP

I booked with Expedia only once and will never use them again. They do not check hotel's availability, they just offer a convenient space wherever it suits you and charge you without even consulting with a hotel!
I went to Bournemouth with my daughter and wanted to stay for 1 night as it's over 3 hour drive and only found out in the late afternoon that my booking was cancelled!
They offered a different hotel that was 20 miles away and in a place with no beach so I decided to drive back home.
Absolutely appalling! Will never use them again.

never gonna use it again. I made a booking and it showed as an error then I made it again. They took money twice from my account but the app was still showing that there was an error and no payment or booking confirmation shown. Now I have to wait 7 days for my refund ! Plus the customer service is so useless and have no clue what they are doing, from blaming the airline to saying that there is a problem with my card when the bank clearly said that double payment was made and no holiday booked!! They are holding my money for no reason.

As a HOTEL PARTNER, they opened my account immediately before I could setup my calendar. They used reviews from Booking.com so I received several bookings when we weren't open and we had to make arrangements to open the hotel during these dates. After the guests stayed and I DIDN'T RECEIVE PAYMENT, I saw the bookings were "Hotel Collect" bookings and I was supposed to collect payment when they arrived. I rang in to ask for the guest details as these details are hidden and transferred from Trip.com, not Expedia, but I was given INVALID phone and email details so I rang back to complain. They said they'd try the guest directly, but didn't reach them either. I tried to lodge a complaint but just went round and round with the agents with NO RESULTION. Very unhappy and will likely be closing my account with them unless they pay me for the dates that these guests stayed.

This company is rubbish. I would advise anyone travelling to avoid it. I booked a flight for my family holiday in March. But on the 22th of May only they sent me an email to say my flight has been cancelled. I asked them to refund my money then, they first said within 5 working days, I'll get a refund. I called again on the 29th and then they are telling me my refund has not been processed and that it will take 7 - 15 working days. It's like they don't even know how their system works. when you call them, your call gets redirected abroad and someone answering you and they don't even hear or speak english properly.

My first experience with Expedia has been extremely disappointing. I cancelled my booking almost immediately after making it, yet a large amount was deducted. The hotel has advised that they may be able to reinstate the booking if Expedia contacts them officially, but Expedia has not provided any clear confirmation or proof of such communication.

I have spent considerable time making calls and trying to find a solution, but I still have no satisfactory answer. Customer support has been frustrating, communication has been unclear, and I feel completely let down as a customer.

I expected much better service from a company of Expedia's reputation.

An absolute joke of a company and offers zero protection to the channel customer. Booked full package with this company but airline cancelled my flight due to system error. Called like 20 times and was told so many stories. In the end left stranded with no flight and no hotel. Avoid using them

I wished I hadn't booked. I clicked through on a hotel that had 'Breakfast included' (I have the screenshot to confirm this). Only after I'd confirmed and paid did I get an email and message from the hotel saying it wasn't included. Used the virtual assistant and eventually messaged a human who was completely unhelpful and kept trying to end the chat. I asked to speak to a manager and they asked me to wait. 8 hours later, no response and now the chat is not active. The details were misleading, and once they have the money they are not interested. I would book elsewhere as you cannot be sure that what you are choosing is what you will get and afterwards complaints are ignored and they just hope you give up. Now looking at having to pay another £200 with the hotel if we want breakfast, which means the same deal would have been cheaper on other sites. Really poor customer service

Outrageous!!! Minus thousands of stars!!! I am writing to formally complain regarding my car rental booking on 9th March 2026 (itinerary No. 73392129982623)
The car rental company cancelled the booking via phone due to a lack of vehicle availability.
This constitutes a breach of contract under the Consumer Rights Act 2015, as the service was not provided. I demand a full refund of £93,63 within 14 days.
If this is not resolved, I will escalate this to Citizen’s Advice and financial ombudsmen.

I booked through your website because the promotion clearly stated “100% off flights.” Any reasonable customer would understand this to mean that the flights in the package are fully included.
However, during the booking process I was suddenly told that I must pay an additional $101 for the outbound flight. The website still displayed flight prices instead of showing the flights as $0, which completely contradicts the advertisement.
If only part of the flight was discounted, or if only the return flight was included, this should have been stated clearly from the beginning instead of using misleading advertising.
What made the experience even worse was the customer service. The representative I spoke with was not willing to properly help or resolve the issue and simply tried to pressure me into paying extra.
This experience felt deceptive, misleading, and very disappointing. I expected the company to honor what was clearly advertised instead of changing the conditions afterward.

I was quoted and only saw a price of £300 for my flights from London to Paris. When I check my online banking to confirm the charge I've noticed a charge of £360 come out of my account. At no point throughout my booking or checkout did I notice an increase in flight prices, but they must have sneakily increased the flight prices as I was checking out. Awful business model and the live agents were not helpful at all. Will never be using Expedia again for flights, what a nightmare

My card payment appeared to time out, so I went back and started over. Just as the hotel booking completed, I received two emails, showing the first booking had in fact been successful. Whoever was to blame, the result was a duplicate booking for £800. I rang the hotel directly and they seemed to have no problem with the concept of refunding the duplicate, but explained that the money was still with Expedia so there was nothing for them to refund and I should speak with Expedia. I rang Expedia and spent almost 90 minutes being told that the hotel wouldn't let them refund it, that I could change the dates of the 2nd booking instead, or they can only offer a partial refund as a 'gesture of goodwill'. After escalating this to the manager's manager and listening to him tapping away on their keyboard for 48 minutes, he jubilantly informed me that the hotel had 'accepted the refund'. He did point out that his team 'couldn't see any error' when my payment had initially gone through, suggesting it was my fault. Honestly, it might have been. But it takes a special kind of company to treat honest mistakes as opportunities for profit. Overall, an absolutely pitiful experience and surely an enormous waste of everyone's time, not least the Expedia CS staff who have clearly been told to try to hang on to any payment for dear life, no matter the circumstances. Let's hope it's not around forever.

I booked a hotel through here, all seemed OK. However due to issues at the hotel, they where sending me a refund. The hotel advised 5-10 days. At day 16 I chased for my refund from the hotel, they said it was done. I chased through Expeida and they had recieved the notification for the refund, but just decided to not process it. So they have done it now, but a refund that should have been back with me in a few days is now looking like it will be closer to 26 days from when it was issued. I'm guessing Expedia just wanted my money sat in their bank account. And I'm guessing that if I had not chased, they would not have actually processed it at all.

Disgraceful company! Tried booking a last minute package holiday for a few nights to Lisbon and they could not complete the booking, but still took the money out of my account, TWICE! Customer service has been disgusting, and they offer no help whatsoever! Please avoid and do not use this company!

Informed Expedia that I had been indecently exposed to by staff at accommodation I had booked through them. I advised they may want to stop advertising the business to protect other women.
Because It was not deemed safe for me to remain at the accomodation Expedia said they would fin me alternative accomodation at no additional cost. They did not find accomodation so I needed to arrange this myself. I have since been in contact with Expedia to ascertain if I will get a refund but they are not responding to me.
They continue to advertise the property where at least one man thinks it is appropriate to expose his genitalia to women. Expedia knowing this goes on in this accomodation are complicit in potential further harm to women

No refund:
I paid a deposit, cancelled weeks ago but no sign of my refund. Expedia said the hotel had the deposit, the hotel said they don’t get paid by Expedia until six weeks after people stay. I asked Expedia for proof they had paid the hotel and received what appears to me to be a false receipt because it is for the wrong amount and purports to say they refunded me over two weeks ago but the bank may take time to process it….completely different to what I had just been told. I will never book with Expedia again.

If I could a minus score I would do. I wish I had read the reviews before using Expedia.
When it came to payment there had been a large increase (almost 20%). No breakdown as I had gone to pay via PayPal.
Expedia have changed the story so many times including using dynamic pricing, taxes and fees but no breakdown of what these taxes or fees were. Then it's extras like breakfast ( when breakfast was advertised as free). Then it's room type or refund (cancellation cover). Do not use Expedia unless you want to end up paying more than you should and they are adamant they will not refund the over charge.

Absolutely disgraceful experience with Expedia and Qatar Airways. I booked flights for 3 adults from Brazil to Dubai, and the return leg was cancelled by Qatar Airways due to the war situation affecting Dubai/Qatar airspace. The flight was cancelled on February 28th, and months later I am STILL chasing my refund.
What makes this worse is the complete lack of accountability. Expedia keeps pushing me to Qatar Airways, and Qatar Airways pushes me back to Expedia. Meanwhile, thousands of pounds of my money is being held while both companies avoid responsibility and give scripted responses with no actual resolution.
If an airline cancels a flight, customers should not have to spend months fighting to get their own money back. The customer service from both sides has been appalling — no ownership, no urgency, no care.
I will never use Expedia again after this experience, and Qatar Airways should be ashamed of how they handle cancelled flight refunds. Customers deserve transparency and refunds processed in a reasonable timeframe, not endless excuses and blame shifting.

One star is too much for expedia. Please please please avoid using this website at all cost. It's not worth the headache. I went through the process of booking a package hotel immediately after the payment confirmation check, the website tells me there's an issue with booking and that I should try again later. No further information. Just over 1k was taken from my account without any confirmation of booking. I then call Expedia and they tell me they will refund me within 3-5 days but I didn't get a refund until I filed a dispute with my bank. I called Expedia multiple times and they didn't know what they were doing, had AI sounding responses, and never happened to have a supervisor. I got my money back 3 entire weeks later and that wasn't even thanks to expedia. It really caused me so much distress since I was trying to book my first holiday with my friends without adults. Waste of my time and worst booking experience you could ever imagine. Hell and horror.