I will never, ever use Expedia again. The hotel we booked was happy to adjust the dates slightly due to a family issue, but needed approval from Expedia. Expedia said they were having technical issues... See more
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For such a big company support services are dire, 3 weeks on still waiting for refund of cancelled hotel. Moved from one advisor to the next, numerous telephone numbers for the right person on the... See more
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Useless. Avoid. I usually check reviews but assumed Expedia would be reliable because of its name. My booking was mishandled, customer support was unable to resolve the issue, and I was repeatedly dir... See more
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I have had two booking recently on Expedia for two people where I added breakfast and only paid for one with surprise extra at hotel. Glitch in app with nasty extra. Default when booking is two people... See more
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Company details
About Expedia.co.uk
Written by the company
Expedia is your one-stop travel shop for flights, hotels, holiday rentals, car hire and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: we’re right there with you, every step of the way.
Travel is more rewarding with Expedia: members get immediate discounts and OneKeyCash to spend on their next trip.
The more you bundle, the more you can save: add a hotel to your flight booking at any time – there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates. Members only.
And with 24/7 support, we’re there to help when you need it – with a human touch.
Save today, earn for tomorrow. With Expedia One Key*
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Get instant discounts on this trip. Earn OneKeyCash for the next
Save 10% or more with Member Prices on over 1.5 million hotels, homes and hire cars as soon as you join
Earn OneKeyCash on all hotels, homes and car hire — it’s that easy
£1 in OneKeyCash = £1 to save on future travel/trips
Use your OneKeyCash as soon as it’s in your account, and start saving on your next eligible trip
Membership that grows with you
The more you travel, the better the discounts and rewards
More discounts: Silver members save 15% or more on selected stays with Silver Prices; Gold and Platinum members save 20% or more on selected stays with Gold/Platinum Prices.
More OneKeyCash: your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.
More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at selected VIP Access Properties
Every trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15
Flight Perks
Get automatic alerts when the price drops with free Price Tracking for flights.
Book your flights with us, keep earning miles with your airline.
Gold and Platinum members get free One Key Price Drop Protection on selected flight bookings made in the app.
Support
Get in touch with Expedia Customer Service
Our customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone.
Reach us by phone
To get you to the right agent and phone number, we'll need to ask a few questions first.
Chat with us
Our Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.
Do it yourself
Follow a step-by-step process to change or adjust your booking.
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Save even more – get up to 20% on selected hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
*1: Save on selected properties with Member Prices, earn OneKeyCash on hotels, homes, car hire, activities, ground transportation and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million hire cars with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third-party rates at VIP Access 7: Trip elements must be worth £25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for selected bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply"
Contact info
London, United Kingdom
- +44 20 3024 8211
- www.expedia.co.uk
Save today with Expedia One Key
1.2
Bad
6K reviews
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avoid at all costs
Had to cancel a flight for June in mid April. Was told I’d be getting a £170 refund within 10 days.
Been chasing for over 7 weeks now and not even had a reply. No contact number so impossible to get hold of. Absolute farce, have to go through bank and try to get a charge back.
Do not recommend to anyone
30 June 2026
Unprompted review
Reply from Expedia.co.uk
Hi Jack Barber,
Thank you for your review. We’re sorry to hear about the delay with your £170 refund and the difficulty you’ve had getting an update after being given an expected timeframe. We appreciate you taking the time to share your experience.
We aim for refunds to be processed within the timelines provided and for customers to receive clear communication throughout. To keep your booking details secure and make sure we review the correct case, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the refund status and confirm the next steps.
Thanks,
Expedia Customer Support Team
Terrible company
Terrible company, don't use to book as if anything goes wrong you can't speak to anyone or have this resolved. Use credit card if you do book because you'll need to do a charge back.
A stay was booked on my account in nov 2025. I recieved no confirmation email from expedia, nothing from the hotel and no details regarding the free cancellation window coming shortly. To me I don't know who booked the stay and I have no evidence of it. I received a message from the hotel regarding the booking the day before the stay is due to start (but after the free cancellation) having not received anything from them in the 8 months between. I've asked for this to be cancelled and no charge to be made but expedia have been useless, the details given by the hotel are not correct so there is a lot of fraudent activity that is being supported/driven by expedia. Worst company there is. Use hotels.com or booking.com instead. I asked for a complaint to be raised but they didn't do that, they said I need to wait 24-48 hours which is after I would've been charged. Expedia are at fault here.
29 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Saf,
Thank you for your review. We’re sorry to hear about the concerns you’ve raised regarding an unexpected booking on your account and the lack of clear confirmation and timely information about cancellation terms. We appreciate you taking the time to explain the situation.
We aim for booking confirmations and account activity to be clear and secure, and for our support team to provide prompt guidance when a reservation is questioned. To protect your privacy and make sure we review the correct account and booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with the itinerary number if available, or the email address linked to your account, and our team will review the booking history and advise you on the next steps.
Kind regards,
Expedia Customer Support Team
Terrible refund experience — months of chasing and contradictory explanations
I booked a flight through Expedia. The flight was cancelled, and Expedia emailed me to say that my refund had been initiated.
Months later, I still had not received the refund.
I had to spend hours chasing Expedia. During that process, I was given multiple inconsistent explanations. At different points I was told that the refund would be processed by a later date, that I should contact the airline directly, that the airline had already released the money and that I should ask my bank to trace it, and then finally that the refund had apparently gone to an Expedia virtual card rather than to my own card.
Only after I repeatedly challenged the position and asked for proof of payment was a manual refund processed.
27 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear VANSH GUPTA,
Thank you for your review. We’re sorry to hear about the delay in receiving your refund and the mixed information you were given while trying to get a clear update. We appreciate you taking the time to share what happened.
We aim for refunds to be processed within the expected timelines and for communication to be consistent and easy to follow. To keep your booking details secure and make sure we review the correct case, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the refund history and confirm the current status and next steps.
Kind regards,
Expedia Customer Support Team
Lack of response from customer service department.
I have used Expedia to book holidays for many years and, until recently, I had always been satisfied with the service. Unfortunately, my latest experience has completely destroyed my confidence in the company.
In May, I attempted to book a two-night stay in Llandudno for the period 24–26 May. After completing the booking process, I checked my Expedia app, which clearly indicated that the reservation had not been completed successfully. Despite this, at 21:01 on 24th May, £241.20 was deducted from my bank account.
To make matters worse, when I checked the app again at 21:09—eight minutes after the money had been taken—the only message displayed was: "Here's where we left off." This clearly indicated that the booking process had not been completed. I took a screenshot of this message and submitted it as evidence to Expedia's customer service department.
I wrote to Expedia's customer service team on two separate occasions, providing all the relevant information and supporting evidence. Astonishingly, I did not receive so much as an acknowledgement, let alone a meaningful response. The complete lack of communication is unacceptable and demonstrates a staggering disregard for customer service.
The fact that Expedia has never attempted to explain why its system took my money while simultaneously indicating that no booking had been completed raises serious questions about the reliability of its booking platform. The silence from customer services only reinforces the impression that the company is unwilling to address obvious failures in its own systems.
What disappoints me most is not just the technical error, but the way it was handled. Every company can experience occasional system failures. The true measure of customer service is how those failures are resolved. In this case, Expedia's response appears to have been to simply ignore the customer.
I will never use Expedia again. I would strongly advise anyone booking through this company to keep screenshots of every stage of the booking process and carefully monitor their bank account. If something goes wrong, based on my experience, do not expect Expedia to respond or take responsibility.
24 May 2026
Unprompted review
Reply from Expedia.co.uk
Dear Mike Gallagher,
Thank you for your review. We’re sorry to hear about the confusion around your attempted booking and the concern caused by the charge appearing even though the app indicated the reservation was not completed. We appreciate you taking the time to share the details and the evidence you captured.
We aim for booking confirmations and payment processing to align clearly, and for customer enquiries to receive timely acknowledgement and support. To keep your information secure and ensure we review the correct transaction, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with the email address used to book and any reference details you have, and our team will review the booking attempt and payment status and confirm the next steps.
Kind regards,
Expedia Customer Support Team
Terrible
Paid for luggage on my flight, however, when I recieved the information from EasyJet, no luggage was on the booking.
Additionally, we booked a flight+hotel package for a weekend away (3.5 days) the flight time on the last day was changed to a time that effectively removed the final day and cut down the holiday to a 2.5 day holiday, which now isn't worth the money we paid and we are no longer receiving the service we paid for.
26 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Kieran,
Thank you for your review. We’re sorry to hear about the issues you’ve described, including the baggage not appearing on your EasyJet booking and the schedule change that reduced the time you expected to have on your trip.
We aim for add-ons such as luggage to be applied correctly to airline bookings, and for significant flight changes to be handled with clear options and guidance. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the baggage details and the flight change on your package, then confirm the next steps.
Kind regards,
Expedia Customer Support Team
Charged for bed and breakfast. They booked room only
I booked and paid bed and breakfast for 9 nights but Expedia booked me room only. Customer service couldn’t or wouldn’t help. Never again.
25 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Bill in Cascais,
Thank you for your review. We’re sorry to hear about the mismatch between what you paid for and what was confirmed with the property, and that you were not able to get the help you needed at the time.
We aim for meal plans and inclusions to be shown clearly at booking and reflected correctly on the reservation sent to the hotel. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the booking details and advise you on the next steps.
Kind regards, Expedia Customer Support Team
AWFUL COMPANY, TAKE YOUR MONEY AND SLIDE AWAY
AWFUL COMPANY. Refused to RELOCATE my solo traveller son who found himself in one of the most dangerous streets in downtown Newark, whereby only vehicles could enter the 15 foot "safe" compound of the hotel. WARNED to NOT GO OUT AFTER DUSK, DON'T LEAVE HOTEL UNTIL LIGHT, then go by VEHICLE. Do not stand at any bus stops. Assaults, robberies, prostitution, car cruised by his taxi looking at his luggage, fentanyl users rolling around in street. Comfort Inn refused a refund for next 3 nights, EXPEDIA London were appalling, cost me 3 hours sitting on phone getting NOTHING - they would NOT ESCALATE - only supervisor was present and he was useless/could barely understand him, would not RELOCATE. Absolutely shocked at how they ignored a legal DUTY OF CARE to a pedestrian guest, who needed to use public transport. SHAME ON YOU EXPEDIA. Expedia rang the hotel, "Are you safe?" "Yes, we're safe". What do you THINK they are going to say. Typical take your money organisation then ditch you when it goes wrong. Would do less than one star. Could have relocated him somewhere safer. No, would not. Untrustworthy, unreliable and took the hotel's side and IGNORED their legal obligation to keep a minor SAFE.
25 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Sarah Halswell,
Thank you for your review. We’re sorry to hear about your experience and the concern you had for your son’s wellbeing during his stay. We appreciate you taking the time to share what happened.
We aim for our support team to take safety-related concerns seriously and to provide clear guidance on the options available, including any changes to a booking and the terms that apply. To protect your privacy and make sure we review the correct reservation and contact history, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with the itinerary number, and our team will review the case and guide you through the next steps.
Kind regards,
Expedia Customer Support Team
I would give zero stars if I could!!
I would give zero stars if I could!!
Payed for a flight, received a confirmation email and the evening before, I could check in.
Turns out, Expedia never issued a ticket!!!! No real person to speak to, just ai.
They did not communicate with me, that the ticket was never issued. I also never received my money back!! AVOID THIS COMPANY!!!!!
18 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Ina Barton,
Thank you for your review. We’re sorry to hear about your experience, particularly receiving a confirmation but then finding the ticket had not been issued when you tried to check in. We understand how serious this is so close to departure.
We aim for tickets to be issued promptly after payment and for customers to receive clear updates if anything requires attention. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the ticketing and payment status and confirm the next steps.
Thank you for reaching out so we can help get this clarified.
Kind regards,
Expedia Customer Support Team
Daylight robbery
Daylight robbery
Long story short, do not cancel your flight or change it if it was booked through them. The refunded credit from the airline is held with them and only they can book your new flight… when you try to book a flight with a credit they change their pricing adding an extra £200!!! I told him where did this come from he said new rates because you paid half ticket with credit so website gives a different itinerary… in what universe is that legal? Same flight ticket increase because you paid half of the ticket by credit (which is YOURS not theirs to hold in the first place) I called airline and they said their ticket price has been the same since the morning and they don’t see a price increase. Daylight robbery… AVOID never ever booking with them again. Only agreed to pay the extra rip off fee because I wanted to get my credit used and never deal with them again
24 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Watermelon,
Thank you for your review. We’re sorry to hear about your experience when trying to use your flight credit to rebook, and the concern caused by the fare difference you were quoted. We appreciate you taking the time to explain what happened.
We aim for airline credits and rebooking options to be explained clearly, with pricing presented transparently so customers understand what is included in the total cost. To keep your booking details private and make sure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the credit details and the rebooking pricing shown at the time, then guide you through the next steps.
Kind regards,
Expedia Customer Support Team
Have been waiting since May
Have been waiting since beginning of May for a response to my asking for a refund of £150.00 for a hotel stay I tried to cancel due to illness. I tried for 4 hours to try to cancel within the time frame before I was charged. Customer service was terrible couldn't speak to anyone all automated. Eventually found a number and spoke to someone who promised it had been sorted only to find the next day my money had been taken from my account. Emailed expedia and received ann email saying my query would be investigated. I have waited weeks and had fo email 2 or 3 times again and nothing. I will not be recommending this company to anyone.
1 May 2026
Unprompted review
Reply from Expedia.co.uk
Dear Andrea
Thank you for sharing your experience. We’re sorry you’ve been left waiting since May for an update on your refund request, particularly after you made repeated attempts to cancel because of illness and were still charged.
We want cancellation requests to be handled in line with the booking terms, and we want customers to receive clear follow-up when a case is under review. To keep your information secure and make sure we access the correct reservation, we’ll need to review the booking details with you directly.
Please visit Expedia.co.uk/service and provide your itinerary number. Our team will check the cancellation and refund history and advise you on the next steps.
Kind regards,
Expedia Customer Support Team
Waste of time and will cost you money and sanity
Bought 2 flights to zurich from manchester, included in the booking was return carry on luggage for the two of us and a check in bag for one return journey. Both of which were not actually provided upon purchase and the check in bag was more expensive to book through swiss air. They flat out refused to provide the check in bag for the price that they had offered. It took 3 hours in support to get the carry on bags provided, I imagine I will be waiting on the refund for the carry on bags I had to purchase on their behalf to come through for months. Massive waste of time if you value your sanity you would just book direct through the airlines website. I know I will in the future.
23 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Adam Lord,
Thank you for your review. We’re sorry to hear about the issues you experienced with the baggage included in your Manchester–Zurich booking and the time you had to spend trying to get this corrected. We appreciate you sharing the details.
We aim for baggage inclusions and prices shown at booking to be accurate, and for support to provide clear help when something needs to be added or corrected. To keep your booking information private and make sure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the baggage details on your booking and guide you through the next steps regarding any outstanding items or refunds.
Thank you for reaching out so we can help clarify what has been processed and what remains.
Kind regards, Expedia Customer Support Team
NEVER NEVER USE
Unfortunately can not give less than 1 star.
Cancelled a flight 1st March due to Iran war... after little or bland responses and no refund by mid may I had to go back to my credit card to claim against chapter 75.
Emirates claim they did refunds within 3 weeks so expedia holding onto peoples money.
I will never NEVER use them again
1 March 2026
Unprompted review
Reply from Expedia.co.uk
Dear Simon Gould,
Thank you for your review. We’re sorry to hear about the delay you experienced after cancelling your flight and the lack of clear updates along the way. We understand how important it is to receive timely confirmation and refund information.
We aim for cancellations and refunds to be handled transparently, with accurate communication and support throughout the process. To keep your booking details private and ensure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will check the refund status and the actions taken on the booking, then confirm the next steps.
Thank you for reaching out and for allowing us to look into this further.
Kind regards,
Expedia Customer Support Team
Don't let the good prices fool you, EXPEDIA are terrible
They rejected my payment, I had to phone my bank and confirmed with them nothing was wrong. Could not get through to a person from Expedia on phone unless you have a booking reference. Which I didn't have because they kept rejected my payment.
Tried the purchase again, which resulted in my card getting blocked, when talking to a person on the online chat they tried to book me onto different flights instead and then even a different location without checking to see what was wrong with going the way I had selected and advertised as available, not solve the issue. I bought half of the trip to get the itinerary number to amend it to sort flights. They couldn't. Tried to refund then they almost fought back against the refund.
DO NOT GO THROUGH EXPEDIA
22 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Ben Jackson,
Thank you for your review dated 22 Jun 2026. We’re sorry to hear about the difficulties you experienced with payment, the trouble reaching support without a booking reference, and the confusion caused by the options discussed in chat. We appreciate you taking the time to share these concerns.
We aim for payments to process reliably, for available options to match what is shown at checkout, and for our support team to focus on resolving the issue with clear guidance. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the payment attempts, booking history, and refund status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
AVOID
AVOID.
Booked flights (hotel booked elsewhere with no issues), noted later that oddly I only received a confirmation for one flight (from aer lingus, not expedia). On my account I found NO evidence of either flight. After fighting to get human help I found my booking for BOTH flights had been cancelled and I was not informed.
I couldve turned up at the airport without a clue and had my whole holiday ruined. No compensation or assistance to rebook offered. Almost glad as it means I can avoid using this awful website - DO NOT USE
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Sophie Beattie,
Thank you for your review. We’re sorry to hear about your experience, particularly the lack of clear confirmation and the concern caused by learning your flights were cancelled without you being informed. We appreciate you taking the time to share what happened.
We aim for flight bookings and any changes to be communicated clearly, with accurate information shown in your account and support available when you need it. To protect your privacy and make sure we review the correct booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking history and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
I tried to book the Star in Sussex but ended up in Scotland
I tried to book the Star in Sussex but when the booking confirmation came through I was booked in The Star at Kingussie, Scotland. I used my own Mastercard to pay for the booking. The Star in Kingussie were very helpful but stated that the card used to pay the hotel was one from Expedia and mine card details did not appear. WHAT SORT OF AN OPERATION WORKS LIKE THIS. Of course I have no recourse to getting a refund from the Hotel, from Expedia or from the agent STAYFORLONG.
What is the connection between Expedia and Stayforlong, clearly a long arm away.
I will never use Expedia for any travel booking again, long live TRIVAGO.
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Roger Edwards,
Thank you for your review. We’re sorry to hear about your experience, particularly that the booking confirmation reflected a different property location than you intended and the confusion around the payment method shown to the hotel. We appreciate you taking the time to share these concerns.
We aim for property details to be clearly confirmed before payment is completed, and for payment arrangements to be communicated transparently. To protect your privacy and make sure we review the correct booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number and the email address used to book, and our team will review the booking details and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
I wish I had read the reviews before…
I wish I had read the reviews before booking through Expedia. I trusted the company because it is such a well-known brand, and I never expected to experience problems like this.
I booked what I believed was a package holiday to Turkey for my family. I carefully selected the flights and hotel, but during checkout the website repeatedly crashed and reset. I had to enter my details several times before finally completing the booking and payment.
When I received the confirmation email, I was shocked to discover that I had apparently paid over £6,000 for the hotel only, with no flights included. This was completely different from what I believed I was booking.
I immediately contacted customer support. After spending around three hours on online chat and being passed between different representatives, I finally received a phone call. The representative was rude and dismissive, simply stating that there were no flights attached to the booking. I explained that the website had clearly malfunctioned during the checkout process, but my concerns were ignored.
I asked to escalate the matter to management, but they would only communicate through online chat. They repeatedly denied that there was any issue with their website or app and instead placed the blame entirely on me. They refused to investigate the technical problems I experienced or offer any meaningful resolution.
As a result, I have been left paying more than £6,000 for accommodation alone when my intention was to purchase a package holiday including flights. The entire experience has been incredibly stressful and disappointing.
The customer service I received from such a large organisation was unacceptable. Based on my experience, I would strongly advise others to carefully check every detail of their booking and confirmation before making payment.
They also refuse to give me their complaint department’s email address despite asking them a few times they lie to say they will email me and I can reply back to it but they never did the breaking so many rules this needs to be investigated by the regulators
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Cancer01,
Thank you for your review. We’re sorry to hear about the difficulties you experienced while trying to book what you believed was a package holiday, and the concern caused when your confirmation reflected hotel-only after repeated issues during checkout. We appreciate you taking the time to share what happened.
We aim for package bookings to complete smoothly with clear confirmation of what is included, and for payment activity to reflect exactly what was selected. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Will mess up your booking payment so…
Will mess up your booking payment so they can up you the price by £200 and see if they can get a booking fee from you. Con artists, its not even worth trying to get the booking back
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Conor,
Thank you for your review. We’re sorry to hear about your experience and the concerns you’ve raised about the booking payment and the price changing. We appreciate you taking the time to share what happened.
We aim for prices to be shown clearly and for payments to process correctly, with any changes explained transparently. To protect your privacy and make sure we look at the correct booking attempt, we’ll need to review the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking activity and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Terrible glitchy platform
Tried to book a package holiday, it literally won’t let me. Tried two different hotels, two different cards, still not working. In the process, it’s charged me for a random flight to Greece and nothing else. I now have to contact easyJet to cancel, which will probably leave me with a fee to pay for no reason whatsoever. Highly do not recommend wasting hours looking for a holiday package for it to not work and then spend hours talking to support to get nowhere. How they aren’t able to book a package over the phone, I don’t know!!
20 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear GT,
Thank you for your review. We’re sorry to hear about the difficulties you experienced trying to book a package holiday and the concern caused by being charged for a flight without the rest of the booking. We appreciate you taking the time to share what happened.
We aim for bookings to complete smoothly with clear confirmation, and for payment activity to reflect exactly what was selected. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Would prefer to have rated 0
Would prefer to have rated 0. Tried to book a package but they said it didn't go through. Then got 2 emails from aer lingus for duplicate flights. Contacted the webchat and was told it was nothing to do with them and I didn't even have an account with them??? Contacted her lingus who said expedia had cancelled the flights and a refund was in progress. Booked another flight and now have been charged for 3 identical flights and not sure where I stand now. Stressed and frustrated.
16 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Eve,
Thank you for your review. We’re sorry to hear about the confusion around your package booking and the duplicate flight confirmations, as well as the concern caused by multiple charges. We appreciate you taking the time to share what happened.
We aim for bookings to complete with clear confirmation and for any cancellations, refunds, and payment activity to be communicated accurately. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book and our team will review the flight bookings and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
definitely one of the worst travel agents
definitely one of the worst travel companies to deal with. All their customer service has been outsourced to Africa and handled by people who have no clue. Their way of dealing with a matter is to say I will speak to my supervisor and make you wait half an hour then they offer no solution, They are not doing anything they just leave the phone on hold just to p you off. I have now shut my Expedia account after 15 years. I will never give them a cent of my money ever again
12 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Richard Walker,
Thank you for your review. We’re sorry to hear about your experience and that the support you received did not meet expectations, particularly the long waits and the lack of a clear resolution. We appreciate you taking the time to share this feedback, especially as a long-time customer.
We aim for our support to be responsive, professional, and focused on providing clear next steps. To protect your privacy and make sure we review the correct interactions and booking details, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number if applicable, and our team will review what happened and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
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