Expedia.co.uk Reviews 

Booked hotel room for 3 people , arrived and only one double bed no sofa bed ? Forced to sleep on floor ,no coffee facilities and room was filthy will never use Expedia again !!! Awful customer service attitude!

In response to the reply from Expedia: I’ve spent all day on the phone and sending emails to ur customer service and you don’t care !!!

I had a booking for aviemore in the cairngorm national park today
The area is badly affected by wild fires
The next village has been evacuated.
The air quality is poor
The situation is being covered by BBC news.
When I tried to cancel a manager called Alison said she did not see any issue
SERIOUSLY!!!
surely I would be absolutely mad to drive TOWARDS a fire.
ABSOLUTELY SHOCKING

Avoid if could

Honestly thought I could trust them as a provider but they've just let me down through both their customer service and sneaky business practices.

I find it absolutely bonkers that they get away with being a platform which offers a 'hassle-free' way to book return flights when they can offer differing tiers of ticket for each leg without flagging this properly?

I was stuck with a return flight with less included luggage that the outbound flight when Expedia could easily make more money and streamline the process to match each flight. Booking.com or trip.com aren't even my preferred method compared to booking straight through an airline but after this experience I realise that they're both miles better in their clarification!

AVOID using them if you can- such a waste of time, energy and money to sort out this issue. AND they won't take liability for it.

having filed my dissatisfied customer review in early July, Expedia "Customer Service" responded publicly to that review asking that I contact them (again?) to resolve the matter. I have spent hours on the phone and on line with Expedia trying to resolve (in advance) and then also post the failed travel experience and got exactly nowhere. Now I am being asked to do it again - I have much better things to do with my time. You know my contact details if you wish to resolve the matter.

Booked my usual trip to the same place and in the same way that I do every 6 months. This time it claimed to reject my payment so I tried again with the same rejection on payment card. However, I then received confirmation of the booking from the airline twice.
So, have I paid twice or not at all? Will I be able to get on the flight at all? Is my car booked (once or twice or not)? Is my hotel waiting for me or not or also waiting for my twin brother with the same name?
I really don't want to wait until I get to the airport to find out, nor enjoy the nervous wait for the credit card bill.
Shall I book it all again through a proper, reliable agent?
Who knows? I hate the uncertainty.

RUBBISH, EVERYTHING IS RUBBISH IN THIS COMPANY, FROM CUSTOMER SERVICE TO THE HIGHEST MANAGEMENT IS RUBBISH, I WAS CHARGED TWICE, AND IT TOOK ME 5 WEEKS TO GET MY MONEY BACK, AFTER HUNDREDS OF MESSAGES, 10 PHONE CALLS, AND I SPOKE TO OVER 20 PEOPLE, NEVER AGAIN, AND I'M NOT SURPRISED THAT 90% NEGATIVE FEEDBACK & DISSATISFIED CUSTOMERS. " KEEP AWAY " . . .
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Reply:
I have already spoken to them, but if you really want to know all about it? You can call me @ anytime...

Terrible customer service from start to finish. Booked a package holiday and had accommodation cancelled on me not once but twice. That was bad enough but the was Expedia dealt with the situation was nothing short of appalling. Kept getting cut off, nobody interested in actually solving the problem just coming up with excuses that their systems couldn't book something that was available on the Expedia website - come on! So 48 hours before i am supposed to fly out on holiday i've got no accommodation so i'm going to have to cancel everything and get a refund (which no doubt will take weeks to come through too just to rub salt into the wounds. AVOID AT ALL COSTS THE POOR SERVICE JUST ISNT WORTH IT!

Terriblee company!
Don't ever book thro them!
I booked a stay in legoland for my sons birthday. I kept asking for confirmation thro them from legoland, after loads of messaging they said its not booked and blamed legoland. I can't get my refund until 7 days and not can't afford to take my son away!
Heartless scamming company

As a host we advertise our guest house with Expedia, a couple of months ago Expedia stopped passing guest contact details on to the host.

Our only line of communication is through Expedias messaging service which is useless, it’s regularly down, guests don’t receive messages and therefore have no idea how to access the property when they arrive. We’re going to wait until the end of the year to see if they see sense and pass on guest details again if not we will have to stop advertising with them as this system is a joke.

I’m sick of guests ringing the doorbell at 11pm not knowing how to access their room, thankfully we pass the guest a printout showing what we receive from Expedia and advise them not to book with them in future which has resulted in many more direct bookings.

The company does not care about the customers experience one bit.

Avoid this company booked a package holiday to Florida with car hire. payment all went through no confirmation email checked my bank account and flight money had come out only way to make contact was through the online chat to be told the holiday had been cancelled because they didn’t have the accommodation now I’ve got to wait for money to be reimbursed by British Airways which can take 3 to 5 working days and now can’t book holiday until I get my refund hopefully absolutely no communication do not book with this company no guarantee you will get what you pay for.

Kept getting error messages during checkout. When it finally went through, my confirmation showed a completely different hotel than the one I selected. Support hold times are a joke.

Poor customer service and no proper investigation

I am extremely disappointed with Expedia’s handling of my case.

My booking issue was never properly investigated. Instead of taking the time to read the conversation and understand what had happened, the agent simply responded with generic answers and closed the case. It was obvious that the chat history had not been reviewed before making a decision.

I was repeatedly told to expect a phone call within 10 minutes, yet no one contacted me. After waiting for over 30 hours, I finally received a call at 3:54 a.m., an entirely inappropriate time to contact a customer. It is unacceptable to promise a prompt callback and then fail to deliver, only to call in the middle of the night.

Expedia advertises customer support, but when I genuinely needed assistance, I experienced poor communication, long delays, and a lack of accountability. Rather than advocating for their customer or investigating the issue properly, they simply accepted the supplier’s version of events without reviewing the evidence I had provided.

I expected Expedia to protect its customers and handle disputes fairly. Instead, I was left frustrated, ignored, and without a meaningful resolution.

Based on this experience, I have lost confidence in Expedia’s customer service and will think twice before booking through them again.

Falsely advertise identical properties at different prices, pictures shown in listings.
Place a booking through Expedia, but it is a Vrbo advertised property, and cancelled by Belvilla???🤯
Contact Expedia who say contact Vrbo their partner website(useless), contact Vrbo who deliberately drop the call 3x(useless), contact Belvilla who state it was cancelled for “operational reasons” but still advertised under a different name at a higher price🤦‍♂️
The property had still been showing at a higher price after receiving my cancellation email.
Multiple properties at this location - Roompot, Zandvoort do the same thing, list under different names and different prices 😠 CON!!

I will never use Expedia again. First the motel I booked for my grandson and I two weeks prior was overbooked and my room was given away. By the time we checked in there were 3 people in front of us whose rooms had been "overbooked" or given away despite the reservation. My 6 y/o grandson and myself sat in the lobby until about 10 that night but the manager finally found us a room. Now when trying to get a refund, I'm left on hold for 15-20 min. at a time. This experience has been unbelieveable.

Poor customer support and expensive price

I booked 1 night at a hotel for 16th July. The booking was fully and freely cancellable before 14th July with no payment due. I cancelled and received confirmation of the cancellation by e-mail and on my Expedia account on 1st April. I was charged full price on 16th July. I have spent 2 hours so far with Expedia and sent proof of type of booking, proof of cancellation and proof that the fraudulent payment has been charged to my credit card. I have not yet received a refund. I get lots of 'encouraging' words, but no action and Expedia are refusing to take responsibility even though the payment went through them.

Note that expedia responded immediately to my review but it is just words and no action. They have not resolved the issue. I was told that I would hear back in 24-48 hours. I have still not heard back >48 hours later and the fraudulent charge is still on my account.

AVOID AVOID AVOID!!! If I could leave zero stars I would. When I was booking my flight the website glitched halfway through the checkout and told me that the sale could not be completed and try again later. So I wait a few minutes and try again and it goes through. Later I find that they have charged for the failed purchase so I call (within the 24 hour cancellation window) and try to get a refund but they just hand me off from person to person sending me emails that are clearly not written specifically for me and my case and just trying to wear me out until I give up so they can keep my money. They are criminals!!! Their website malfunctioned and they refused to take accountability or give me a refund when I provide email evidence that it was a mistaken double booking. Steer clear of them and use booking.com or another website instead. So unbelievably dodgy. They probably designed their website to do that so that can take money from people ave claim it was an accident and there’s nothing they can do to reverse it now because the airline won’t refund so it’s not their choice or problem. Gross gross company.

Seems as though I've had the same experience as countless others here. The most useless, inane service where you are sent generic messages over and over, receive no help, and have your time wasted for hours.

there is not a SINGLE benefit to booking through expedia. In fact, it makes everything harder when it comes to managing your flights, introducing a needless third party layer. I will never be doing so again.

Rubbish customer service. Very unhelpful. We just asked for e-tickets for our booked flight. There was no e-tickets and lots bullshit of telling us e-tickets will be issued 72 hours before departure. What kind of nonsense is that. NEVER use expedia.co.uk again... I thought it's a big and well-established online travel platform but clearly it isn't. We had to call the customer service on our own to obtain the e-ticket numbers... very insane