A first class experience fom start to finish. The whole process was very easy to follow & could not have been more impressed by the communication and delivery speed. Pricing was also very interesting... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service was efficient, maybe not the most overly kind as I am used to, but to the point and responsive! So it got done in the end. The Filofax itself was pristine, stunning, I am obsessed... See more
I received word on Monday that I needed an order of 30 engraved high-end fountain pens delivered to an international address by Thursday of the same week. Andrej was an absolute pro, delivered a bea... See more
I have been treated excellently by the team, with great communication and patience on their part! I got my grail pen finally from them, probably the last one available on the open market! I reco... See more
Sent wrong razor in my Muhle set. Then I was charged an additional $38. from Customs (which was never mentioned in the website) I suggested an exchange for the correct razor, asking for a prepaid retu... See more
Company replied
Stupid adress field, package not arriving properly. Paid by Apple Pay and house number didn’t get to the address field, so have to wait complicated now.
Company replied
I did not receive any confirmation of my order, and then I did not receive the goods I ordered.
Company replied
I ordered a small notebook that was seemingly nowhere else in stock. The item itself was a bit pricey, but this was the same as on the lisitings that had no stock elsewhere. Shipping to Belgium was f... See more
First time purchaser from Exclusive Pen.eu. Have been wanting this Pen for some time now. Andrej responded to my enquiries promptly and courteously. At approx. Eur1500.00 my purchase was... See more
Its rare I go through the effort of writing a review, but the service was so far above and beyond that i feel compelled to. I had spent a long time looking for the right pen and it was impossible to... See more
I have ordered a Bellroy wallet from ExclusivePen.eu. Quality is legit Engraving is top-class Shipping i faster I liked the product i may come back for many purchases in future
Really good delivery to Spain with fast delivery option. Package tracking worked perfectly. Just in time for my trip. Nice and high quality products.
I ordered the original Filofax, pocket size in black. It's gorgeous. It came in perfect condition, and it came a lot sooner than I thought. I thought it would be shipped and delivered in May, but I g... See more
I received excellent service when I called about the delivery time and they shipped it the same day. Very good, honest, and transparent company.
Great price, super fast international shipping. Very happy with my products, will definitely be shopping here again! :)
Amazing!!!! I think this one of the best online stores I’ve ever shopped at ! the package arrived in time neatly put and the price was great and lower than in other places I’m am very very happy d... See more
It took some time longer to arrive, but the protection and care on the shipment was really good. I really apreciate it. Thank you for doing your job so well. I really recomend your web.
I am very satisfied of ExclusivePen.eu. I can just suggest to everyone to order from them.
Excellent service! The pen refills were delivered promptly and exactly matched the ordered specifications. Thank you for your efficiency and accuracy. Highly recommended!
Everything went smoothly and I was pleased with the possibility to engrave a Lamy pen.
The delivery was quite slow. It took 15 days to arrive to Hungary.
Company replied
Product was what expected, delivery a little slow.
Good product, as description.
I am happy of my purchase. I received the parcel on time and in good conditions.
Your service is spot on. My orders arrive in a timely manner.
I was skeptical, but everything went great! Product was perfect and as described.
It was easy to order and the offer is really compleat. Shipped and arrived in time. Thanks
I was a lttle unsure ordering from abroad but all fine. Well packed and on time.
Smooth delivery, quick service and good product
I received my order relatively fast, everything went as promised.
Fast delivery and the product was as advertised.
Best possible communication, helpful information and fast shipping. What do you want more?
Right product, good price, delivery on time
Quick delivery, clear communication, pen came in a perfect state. Great shopping experience in general.
Everything worked great! Would absolutely buy again :)
Great price and quick delivery
fast arrival, good packaging
Good prices, fast delivery
No problem at all! Very happy of the purchase.
Prompt processing of order and delivery
Fast shipping and delivery, completely satisfied with my purchase.
High quality products.
Fast delivery, reliable quality.
Company details
Written by the company
Exclusive Pen is an international online store with luxury writing instruments and lifestyle accessories. We are the authorised retailer of brands such as S.T. Dupont, Montegrappa, Parker and others. In our shop you can buy luxury pens, lighters, leather organisers and many other extraordinary gifts. We ship the products worldwide so wherever you are located, we got you covered.
Contact info
Racianska 11, 83102, Bratislava, Slovakia
- +421 948 592 582
- sales@exclusivepen.eu
- www.exclusivepen.eu
4.6
Excellent
328 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I bought some pens and they arrived as…
I bought some pens and they arrived as the date was specified to Mexico. The support team reach out immediately to request some information needed for the shipment due to country requirements and communication went smoothly. Products came all in good shape.
One opportunity is the packaging where the products came in, since it was in very bad state and thankfully non of the products got damage.
I would definitely purchase again through the website. Thank you!
1 April 2026
Just great!
3 March 2026
One of the best online shopping experiences
Its rare I go through the effort of writing a review, but the service was so far above and beyond that i feel compelled to. I had spent a long time looking for the right pen and it was impossible to find a company that had it and that would reply in a timely fashion. Not only did ExclusivePen do that, but they were able to engrave it, work with me to send it to a gift recipient in a way that they didnt see the invoice and all of this done in next to no time. The package arrived so quickly, the quality of the engraving was brilliant and dealing with the company and Andrej was beyond a pleasure.
The professional, friendly and approachable nature of Andrej was the only reason this gift was delivered on time and exactly how I envisioned. My only regret is that i cant give more than 5 stars!
26 February 2026
I was not informed at any point during…
I was not informed at any point during the purchase process that I would be required to pay substantial import duties on the product. Had I been properly notified of these additional charges, I would have reconsidered my purchase decision. I respectfully request clarification regarding this matter.
12 February 2026
Reply from ExclusivePen.eu
Dear Luis.
Thank your for your review.
We understand that unexpected import duties can be frustrating.
Recently, new taxes and trade measures have been introduced by the President of the United States, which may affect import duties applied to certain international shipments. Unfortunately, these customs fees are determined by local authorities and are outside of our control.
At the moment, we do not have detailed information about how these charges are calculated in each individual case. From our experience, customs duties can vary and are sometimes applied differently from shipment to shipment.
We appreciate your understanding and thank you for bringing this to our attention.
Exclusive Pen team
I am happy of my purchase
I am happy of my purchase. I received the parcel on time and in good conditions.
10 February 2026
Perfect
I ordered the original Filofax, pocket size in black. It's gorgeous. It came in perfect condition, and it came a lot sooner than I thought. I thought it would be shipped and delivered in May, but I got in the beginning of February
3 February 2026
Sent wrong razor in my Muhle set
Sent wrong razor in my Muhle set. Then I was charged an additional $38. from Customs (which was never mentioned in the website) I suggested an exchange for the correct razor, asking for a prepaid return label to avoid additional customs charges. They would not send the correct item to exchange or a return label. Now I am stuck with a DE razor that I can’t use. Will have to sell it on EBay and buy the correct razor from a US company that has it in stock. I gave them every opportunity to do the right thing and they stopped responding to my request.
13 January 2026
Reply from ExclusivePen.eu
Dear Erik.
We have tried to contact you via email on 19th of January, then again on 20th of January.
Till today (23th February) we have not received any response from you. Feel free to contact us anytime.
Thank you.
Exclusive Pen team
I recomend them. Trustable.
It took some time longer to arrive, but the protection and care on the shipment was really good. I really apreciate it. Thank you for doing your job so well. I really recomend your web.
7 January 2026
The delivery was quite slow
The delivery was quite slow. It took 15 days to arrive to Hungary.
7 January 2026
Reply from ExclusivePen.eu
Dear Szabolcs.
Thank you for your review.
We always do our best to deliver the orders as soon as it is possible. Your order has been delivered in 3 days after shipping. The overall delivery took longer because you have placed your order on 22nd of December late afternoon so we were not able to ship it before Christmas holidays. You were informed when you were placing the order that the order will be delivered after the New year, when holidays ends.
Thank you for understanding.
Exclusive Pen team
Everything was perfect
Everything was perfect, nothing to complain about
8 January 2026
Unprompted review
The customer service was efficient
The customer service was efficient, maybe not the most overly kind as I am used to, but to the point and responsive! So it got done in the end. The Filofax itself was pristine, stunning, I am obsessed. It’s everything I wanted and came with more than I anticipated.
7 January 2026
I received fast and useful help when I…
I received fast and useful help when I had problems with payment.
8 December 2025
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