Evil Controllers Reviews 87

TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

Bought a new controller from them i didnt get what i ordered and when emailing the custumer service frustrated they told me to take a chill pill.... there controllers run at 300 dollars if it shows up... See more

Rated 1 out of 5 stars

Absolutely worst modded controllers 😂 bought 1 controller within 15 min one of the buttons is stuck had to send it back , then they fix it now the controller won’t even hold a charge ! No one buy fro... See more

Rated 1 out of 5 stars

The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue' Button mapping non functional - missi... See more

Company replied

Rated 1 out of 5 stars

So I finally decided to give Evil Controllers a shot... and let me tell you, my gaming experience took a plot twist of villainous proportions! 😂 I swear my controller is dipping into dark magic.... See more

Company details

  1. Video Game Store

Written by the company

We create highly customizable controllers for Xbox and Playstation. We specialize in accessible gaming too.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

87 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

0/10 would not recommend this company.

I'm a content creator and decided to purchase a controller for my streams. I spent $250+ on a custom controller but within a week i noticed there was such bad stick drift that it was unplayable. I reached out for a repair as this was still fresh out of the box and they informed me it was caused by a circuit board that was so far gone it would need to be replaced. And then informed me it would cost me an additional $65 to repair it. I tried to reason with the company but they were adamant about the payment for repair.

I received a terribly made controller, received bad customer service and had to pay additional money to fix their mistake. 0/10 would not recommend this company.

11 February 2023
Unprompted review
Evil Controllers logo

Reply from Evil Controllers

Hello Rachel, as our customer service team let you know. You selected our free 12-month BASIC warranty and it is clearly stated on our website that this warranty does not cover thumbstick drift. You had the option to order the controller with 2 different warranties that do cover thumbstick drift and you did not do so.

https://www.evilcontrollers.com/warranty-information

Rated 1 out of 5 stars

Non e Existent customer service

Non e Existent customer service. Broken promises product never shipped never returned money had to file for fraud on my card

21 January 2023
Unprompted review
Evil Controllers logo

Reply from Evil Controllers

Hello JB, your order was delivered by USPS via Priority mail and we confirmed with USPS via geo tracking that it was at the correct location. You still filed a chareback for a delivered product.

Rated 1 out of 5 stars

I have returned a controller and it has…

I have returned a controller and it has been way over 2-3 weeks and I am yet to receive my money back . Liretally I am being ignored never again will I buy controller .

8 July 2022
Unprompted review
Evil Controllers logo

Reply from Evil Controllers

Hello Carlos, I see your order was refunded.

Rated 2 out of 5 stars

I am only giving 2 stars because of…

I am only giving 2 stars because of Jacob who communicated well with me and was efficient in his responses. However, my remote came back worse than when I sent it in. Keeps are doing opposite of what they’re supposed to do. For almost $300 paid for this remote, it is not worth the money. It feels like a total loss. I was told to adjust the settings but I’m aware of what settings need to be adjusted and that is not it. The remote is faulty and I wouldn’t recommend nor would I ever make another purchase. Very disappointed. I never buy anything of high value and when I did, this is what I was handed.

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Go Evil for Custom PS5 Controller!

I ordered from UK on a Saturday a custom ps5 controller. It arrived in just over a week. Exactly as I ordered including an additional thing which I emailed about after placing the order. Quick and efficient service from Jacob and the controller looks great. Will add to this after a fair amount of use. The evil website does seem to go down whilst it updates during afternoon UK time so don't let that worry you it always comes back quickly. Also the status of your order does not really reflect the actual status as my controller was on its way whilst its status was still processing. Tracking was great via FEDEX Also email response can take around 24 hours. Trust me this is better than you get from all rival brands which can be horrendous. I have had experience with scuf, aim and battlebeaver but based on my experience so far I should have just gone evil from the start!

24 January 2022
Unprompted review
Rated 4 out of 5 stars

Basic for the price.

We ordered a black controller. So far everything is ok, but the “gold” buttons, are more brown than gold. It arrived in a timely manner, thank you.

28 December 2021
Unprompted review
Rated 5 out of 5 stars

Hard to put this controller down

Hard to put this controller down. Did a custom build in white. Went with buttons over paddles and the placement is perfect. Have several competitors controllers and your out the box controllers aren't touching this. Went with resistance on the right thumb stick and will be doing both on my next one.

4 December 2021
Unprompted review
Rated 5 out of 5 stars

Have had my controller now for a while…

Have had my controller now for a while and everything custom on it to make sure that it last the warranty is well worth the spend. Quick to respond when I have a question or issue and they were Quick to rectify the problem. Controllers can be a bit expensive but it is a custom job and it's personalized for you. Looking forward to acquiring another one for my other consoles.

3 December 2021
Unprompted review
Rated 3 out of 5 stars

Good shipping, mediocre product

I got my controller fast, actually. The thing that disappointed me was that I’ve had it for 5 months and it already has stick sway. Thankfully I bought the warranty but I would be extremely upset if I hadn’t because it’s sold at nearly $300!

10 November 2021
Unprompted review
Rated 4 out of 5 stars

I enjoy it

I enjoy it. Love the color, love the long battery life, etc...though I do wish that I did SHIFT buttons rather than paddles as they are extremely sensitive and I tend to press them easily

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Controller was broken and under warranty. Contacted customer service and company fixed at no cost. Easy process.

Thank you

4 November 2021
Unprompted review

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