Evheroes Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful staff for providing efficient, friendly, and professional installation services that make the entire process remarkably smooth. Consumers also deeply appreciate the prompt communication, detailed technical guidance, and consistently supportive customer service from the initial inquiry all the way to completion. However, some people mentioned experiencing unexpected technical issues with their charging units or encountering frustrating scheduling delays during the installation process. A few reviewers also noted difficulties reaching support teams and getting timely help when attempting to resolve various equipment problems.

What people talk about most

Service

People report positive experiences with service, highlighting fast and professional installations. Reviewers... See more

Staff

Consumers find staff to be positive, professional, and helpful throughout the entire process. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising exceptional support from... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed hardware reliability. While some... See more

User experience

Reviewers highlight ambiguous aspects of user experience with mixed feedback. Some consumers report a quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EV Heroes and especially Conor that came to our house today was a true professional. He took great care in ensuring the charger was installed with the least amount of internal cable on show as possibl... See more

Company replied

Rated 5 out of 5 stars

Had our EV charger installed today by electrician Lewis. Was great from start to finish. Did a great installation. Thanks pal. EV Heros have been great with communication from start to finish thanks... See more

Rated 5 out of 5 stars

Can not recommend this company highly enough, I never normally write reviews however had to as the customer service was arguably the best I’ve ever received. Call centre , knew there stuff tech... See more

Company replied

Rated 5 out of 5 stars

Very easy to arrange with good comms and a simple, friendly install within a week of enquiry. Not the cheapest but provided what I wanted - decent model of charger with a 10m tethered cable. Only "d... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

EV Charge Point Installations - We install all leading charge point manufacturers at both residential and commercial Installations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(532)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EVEC Imstallation

Lovely young man, turned up on time, polite and efficient. Explained how it all works, showed me how to set up the app (timings etc) would highly recommend. Thank you Shaun

15 May 2024
Unprompted review
Rated 5 out of 5 stars

EV Heroes - EV charge point install

Bought a car from Audi, which included standard installation for a choice of one of 2 Ohme products at my home. Had to call Ohme 3 times to find out status of the installation but this was due to how quickly the car was available and ready for delivery (1.5 weeks from order to delivery) and the comms between Audi and Ohme not quite being in sync. Getting through to Ohme was no trouble, each call left me with more information. On the 3rd call, I was provided a link to kick start the online survey, which was quite involved and took about 30minutes. I received a confirmation text the following afternoon that the survey had been accepted as a standard install and that I would get a call from a supplier to fit the Ohme Pod I’d chosen.
The call from EV Heroes as the supplier came a day later and we agreed an installation date, this was easy and straight forward.
On the day of install, the 2 x gents arrived early within the time window. They were neat and tidy with the fitting, respectful and really efficient, it took about 2 hours to complete, but the install was fuss free and everything explained in terms of the Ohme app setup and how to use. Really pleased at how the installation came together from start to end with multiple companies involved, ending with EV Heroes completing a hassle free install.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Charger fitted today

We had our charger fitted today by Gareth - he arrived on time and fitted it promptly- area tidied afterwards - showed me how to install the app and instructed how we use the app and charger - checked the connections with the vehicle - thank you Gareth definitely an asset to the company and I would definitely recommend your work.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend…

The Installer, Shaun, arrived early but rang me in advance to check this was ok. He did a great job - the charger looks fab with no visible wires outside and very neatly wired to the new fuse box in the garage. He was professional and friendly…and patient with me, the technophobe! Would highly recommend.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Gareth Ev heroes

Gareth Arrived on time , very professional greeted with a handshake ,always telling me what he was doing and asking where I wanted the unit and offered advice .. would totally recommend Gareth and his company to all 👍

8 May 2024
Unprompted review
Rated 5 out of 5 stars

EV charger installation

Conner contacted me this morning to say he was on his way, so we were ready for when he arrived.
He is a very polite and friendly person and let me know what he was doing throughout the installation of my EV charger. He cleaned up after himself and showed me how to work the charger.
A very very nice young man, a credit to his firm.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service by Shaun

Shaun recently fitted the charger at the house, expalined what he needed to do, and access, got straight on with it, no fuss, did a great job, very neat and tidied up any mess.
He explained thoroughly how to use the charge point and how the app worked.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Charlie came and fitted our EV charger…

Charlie came and fitted our EV charger recently and did a great job, very knowledgeable and friendly and helped us set the app up ready for use. Can’t fault the service and communication of EV Hero’s. Staff are polite and helpful and Charlie was very helpful providing us with all the information we required and more. Thanks guys 👌👍

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional installation…

Excellent professional installation from Shaun. Friendly and gave good guidance on how to operate. Evec Unit looks great. Rachel at the office was very helpful and the whole process has been very easy

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Shaun was fantastic

Shaun was fantastic. He took his time to explain and demonstrate what we needed to do. No mess and a first rate job.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Shaun the engineer was brilliant at his…

Shaun the engineer was brilliant at his job. Nothing was too much trouble. He installed my EV charger without fuss and even cleaned up after himself. He then went on to fully explain how to use it. An absolute credit to EV Heroes.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Very neat tidy job

Very neat tidy job done by Conor installing our electric vehicle charger. Weather was appalling but he got on with the installation and we are very pleased with it and the service provided. Would highly recommend.

15 April 2024
Unprompted review

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