I ordered a 1.8L Keramisk Slip-Let kasserolle but received the regular version instead. I reported this immediately two weeks ago and have sent several follow-up emails without receiving any pro... See more
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See what reviewers are saying
Super gode materialer, holder og er nem at rengøre.
Disappointed because item was not in Stock Although still being promoted
Company replied
Easy ordering; swift delivery; great product. Winning combo!
Company replied
Company details
- Kitchen Supply Store
- Chinaware Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Hardware Store
Written by the company
Eva Trio A/S was established over 100 years ago. Today, the company is managed and owned the fourth generation of the founder’s family. Good design is at the heart of everything we do. Good design which is a positive experience for consumers, both functionally and visually. For us, design is a combination of aesthetics, functionality and the choice of materials. We work exclusively with designers who excel at what they do. As a result, together with our designers we have, over the years, been awarded more than 200 international design prizes, including iF Product Design Awards, Good Design Awards, Red Dot Design Awards and the Designpreis. However, we never rest on our laurels; in fact, we go out of our way to launch new products every six months in the form of both a spring collection and an autumn collection.
Contact info
Måløv Teknikerby 18-20, 2760, Måløv, Denmark
- +45 36 73 20 60
- cs@evatrio.com
- www.evasolo.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Disappointed because item was not in…
Disappointed because item was not in Stock Although still being promoted
24 January 2026
Unprompted review
Reply from Eva Trio
Hi Barbara
Thank you for your review.
We’re sorry to hear about your disappointment and understand how disappointing it can be when an item is promoted but not currently in stock.
Kind regards
Eva Solo
Returned a package using the provided…
Returned a package using the provided return instruction, package lost, Eva Solo is not helping locating the package. Pity to lose trust in a company I liked
29 November 2025
Reply from Eva Trio
Dear Claudio
Thank you for your review and for sharing your experience with us.
We’re really sorry to hear about your experience – this is of course not what we want for our customers, and we understand how frustrating this situation must be.
Please note that we do not include a prepaid return label for orders shipped to Norway. Returns from Norway must be arranged by the customer, and the return shipment is handled by the chosen carrier.
We always encourage contacting our customer service directly, so we can look into the case and help as best we can. We’re sorry this has affected your trust in us and hope to have the chance to make things right.
Kind regards
Eva Solo
After 12 days the good I had ordered…
After 12 days the good I had ordered are not yet dispatched and I received an invitation to make my review.
15 January 2026
Reply from Eva Trio
Dear Andrea
Thank you for your feedback.
We apologise that your order has not yet been dispatched and for the review invitation being sent before you received your order — that’s not how it should be.
Please contact our customer service team with your order number, and they’ll look into it for you right away.
We hope to sort this out quickly and welcome you again.
Kind regards,
Eva Solo
We love Eva Solo products and have a…
We love Eva Solo products and have a lot of them. Unfortunately, this time UPS in France really let us down. They claimed that they had attempted delivery on 3 different occasions (each of these days we were at home), and now we have to pick up the parcel at a UPS office, which is 12km away and is only open 2 days per week for 6 hrs. Nobody ever called. Your products are brilliant but please, use a different delivery service.
3 January 2026
Reply from Eva Trio
Dear Christina
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience did not meet your expectations. We always strive to improve, and your comments are valuable in helping us do so.
We hope, despite this, to have the opportunity to welcome you back in the future and offer you a better experience.
Best regards
Eva Solo
Overpriced, bad quality
I have received a tea brewer as a present. After a year of very little use ( less than ones a week), bottom of strainer has fall apart. Contacted Eva solo customer service directly but they don't take responsibility, advised to obtain proof of purchase and contact retailer( despite i explained that i received it as a present). Bottom line- product is nothing special apart from being crazy overpriced, quality is not good and no responsibility is taken by manufacturer
5 December 2025
Unprompted review
Reply from Eva Trio
Dear Vera
Thank you for taking the time to share your experience with us. We’re sorry to hear that the tea brewer hasn’t lived up to your expectations, and we understand how disappointing it is when a gift doesn’t last as you hoped.
Even when a product is received as a present, a valid proof of purchase is required to process a warranty claim. The reason is simply that many of our products have been in our assortment for years, and documentation helps us confirm when and where the item was purchased and which warranty terms apply. This is part of the standard consumer and warranty rules we have to follow.
We’re sorry if this felt unsatisfactory on your side. We always do our best to help our customers in the best possible way, based on the information and documentation available.
Kund regards
Eva Solo
They cancled my order without any…
They cancled my order without any explanation. Just after I have send 2 support requests I got an answer.
30 September 2025
Reply from Eva Trio
Hi
Thank you for your feedback and for taking the time to share your experience.
We’re very sorry to hear about the inconvenience with your order, that’s certainly not the experience we want for our customers.
We hope to have the opportunity to welcome you again in the future.
Kind regards,
The Eva Solo Team
Reply from Eva Trio
Hi Sandrine
Thank you so much for your kind review.
We’re delighted that you’re happy with the quality, packaging, and delivery. We look forward to serving you again.
Kind regards.
Eva Solo
Everything broke
Bought 16 redwine glasses and 12 drinking glasses back in 2019 when I bought my first apartment, it cost a lot of money, OK, 6 years later i now have 1 wine glass and 0 drinking glasses left.
I would say half of them died the first year.
I have and will never buy anything from this company again.
I even got a butter dish for christmas last year, I returned it and bought a different brand.
Dont waste your money. Customer service will not help.
7 September 2025
Unprompted review
Reply from Eva Trio
Dear Harry
Thank you for sharing your feedback with us. We fully respect that it is your opinion and experience, and it is of course your right to choose the product and brand that best suits your needs. As our products are made of glass, accidents can unfortunately happen, and we understand your frustration when this occurs.
All our products are covered by a 2-year warranty in accordance with consumer law. Since your purchase was made 6 years ago, we are correctly as you mentioned not able to assist under the warranty.
We truly appreciate that you took the time to share your thoughts with us.
Kind regards
Eva Solo Team
Good product
31 July 2025
Reply from Eva Trio
Hi George
Thank you for your kind feedback. We’re happy to hear the product meets your expectations and hope to welcome you again in the future.
Best regards,
The Eva Solo Team
Pretty but not fit for purpose....
I am specifically reviewing the Nordic Kitchen Electric Kettle
I bought this item primarily for the aesthetic appeal as I thought that as an expensive electric kettle it would work accordingly...how wrong I was!! Firstly, there is an open hole in the lid (why?) with a wire mesh insert. This makes the kettle very noisy, because during the boiling process, steam is escaping through said hole -this also means it takes longer time to boil (rather like a saucepan with a lid half off - not very environmentally friendly). Then there is a problem with pouring - the flow of water is very slow and this tempts you to tip the kettle more which means water can come out of the open hole!!. I don't know who designed this but it is just not practical and there's no need to try and reinvent the wheel.
It looks good but it's a "chocolate teapot" !
Oh, and did I mention it shakes violently as it comes to the boil...
24 March 2025
Unprompted review
Reply from Eva Trio
Hello
Thank you for taking the time to share your feedback – we’re sorry to hear that the Nordic Kitchen Electric Kettle didn’t live up to your expectations.
We understand your concerns and would like to offer a bit of background: the small hole in the lid is a deliberate part of the design. It serves as a ventilation point, allowing steam to escape during boiling. On this model, steam release happens via the lid rather than the spout, as seen in some other kettles. This is done to ensure safe pressure balance and efficient function.
That said, we completely acknowledge that this design may not suit everyone’s preferences, and we’re sorry to hear that your experience has been disappointing. While there is nothing technically faulty, we appreciate your input.
Thank you again for your honest review.
Best regards,
Eva Solo Team
Received the wrong item (Fixed)
I ordered a 1.8L Keramisk Slip-Let kasserolle but received the regular version instead. I reported this immediately two weeks ago and have sent several follow-up emails without receiving any proper response.
Despite multiple promises that someone would "get back to me," I've received no solution to this problem. This level of customer service is disappointing.
I would have preferred to resolve this issue directly rather than leaving a negative review. If you need, here are my case numbers: 71470431 and 71376672.
Later Edit: Shortly after my review the company reached out. They quickly sent me the correct pot and handled everything nicely. While I am so far happy with my purchase, I still can't turn this experience into a 5 star review.
14 May 2025
Unprompted review
Reply from Eva Trio
Dear Christian
Thank you for taking the time to share your experience. We're truly sorry for the delay in resolving your case — we fully understand how frustrating this must be, and this is certainly not the level of service we aim to deliver.
Our customer service team is currently experiencing a very high volume of inquiries, which unfortunately has led to delays. You did the right thing by following up on the same case number, and we appreciate your patience.
We acknowledge your experience, and please rest assured that your case will be addressed shortly.
Best regards,
Eva Solo
Dear Eva Solo Team
Dear Eva Solo Team,
you do not answer to mails. And my product hasn’t arrived yet.
Sorry, but this is no good service.
30 April 2025
Reply from Eva Trio
Dear Susanne
Thank you for your message, and we’re truly sorry to hear about your experience. We completely understand your frustration, and this is certainly not the service we aim to deliver.
Our customer service team is currently handling a high volume of inquiries, which has unfortunately caused some delays. If you have received a case number from your initial message, please rest assured that they will get back to you as soon as possible.
We truly appreciate your patience and thank you for taking the time to share your experience with us.
Best regards,
Eva Solo
Reply from Eva Trio
Hi Cecile
Thank you for your great feedback. We’re happy to hear that everything was efficient, simple, and quick.
We look forward to serving you again in the future.
Best regards,
Eva Solo
Solar lamp faulty, but no response from Service Desk
Solar lamp bell never functioned. Sent a request to the service desk asking if I could return the technical part for a replacement but only received a computer generated reply saying I would receive a response in 5 days! Never got any reply just more computer generated responses saying sorry for the delay, so returned the item. Now waiting to see if they will refund me - terms and conditions say they will return this within 30 days. Scandalous service when you would expect better from a higher-end designer product...
16 April 2025
Unprompted review
Reply from Eva Trio
Dear Anna
Thank you for taking the time to share your experience. We're are very sorry to hear about the difficulties you've had – we understand how frustrating this must be, especially when expectations are high.
We’re unable to see where the product was purchased. If it was bought through our webshop, please be assured that our customer service team will get back to you as soon as possible – they’re currently experiencing a high volume of inquiries, which has unfortunately caused some delays.
If the product was purchased through another retailer, we kindly recommend contacting them directly, as warranty and return cases need to be handled by the store where the purchase was made.
We appreciate your patience and your feedback, and we hope the situation will be resolved for you soon.
Best regards,
Eva Solo
Disappointing Experience with Eva Trio Non-Stick Pan
After several bad experiences with non-stick pans, we decided to invest more in what we thought would be a higher-quality, longer-lasting option: the more expensive Eva Trio professional line by Eva Solo. It came with the promise of a durable coating and a 5-year warranty, which gave us confidence in our purchase.
We were very careful to follow all the care instructions in the leaflet, hoping to finally have a reliable pan. Unfortunately, the non-stick coating started to deteriorate in around than six months. Despite our efforts and proper maintenance, the pan quickly lost its non-stick properties even though it was costing more than previous supermarket-grade pans.
When we reached out to the company, hoping for a refund or at least an exchange under the warranty, they refused. This was especially frustrating given the product’s marketing and warranty claims.
We’re extremely disappointed not just with the pan’s quality, but also with the lack of customer support. Would not recommend based on our experience, so switching to a different brand and stainless steel instead. And suggesting others not to spend crazy money for non-stick pans as they all hold up the same.
16 April 2025
Unprompted review
Reply from Eva Trio
Hi
Thank you for taking the time to share your experience with us. We're truly sorry to hear that the pan didn’t live up to your expectations — we understand how disappointing it must be, especially after investing in what was hoped to be a long-lasting, high-quality product.
While we can’t see where the pan was purchased, we always recommend reaching out to the original retailer with a proof of purchase, as they are best placed to assist with warranty claims.
We understand your decision to try a different solution going forward, and we sincerely appreciate your honest feedback. It helps us reflect and continue improving both our products and service.
Best regards,
Eva Solo
I bought the eva solo city to go and…
I bought the eva solo city to go and after one use it broke. Eva Solo did not provide any service.
20 February 2025
Unprompted review
Reply from Eva Trio
Hello
Thank you for your feedback. We're sorry to hear that your City To Go cup broke after just one use — we understand how disappointing that must be.
If the product was purchased via our webshop, we kindly ask you to contact our customer service and include your order or invoice number so they can look into the matter for you. If the item was purchased from another retailer, we recommend reaching out to them directly with your receipt, as all our products are covered by a 2-year warranty.
We hope you’ll be assisted as soon as possible.
Best regards,
Eva Solo
Reply from Eva Trio
Hi Örjan
Thank you for your feedback. We're glad to hear that everything met your expectations.
We look forward to serving you again in the future.
Best regards,
Eva Solo
Eva Solo wooden pepper/salt grinders
I bought the Eva Solo wooden pepper and salt shaker and the system did not last 6 months. The quality of these wooden designer grinders is extremely low. It is the opening and closing system at the top that broke in two different ways on each of the grinders, for one the plastic broke and the other the clips no longer fit together. I am waiting for a return from the Eva Solo warranty service.
26 February 2025
Unprompted review
Reply from Eva Trio
Hello
Thank you for your feedback. We’re sorry to hear about your experience with the salt and pepper grinders.
Our products are covered by a 2-year warranty, and our customer service team is currently experiencing a high volume of inquiries. They will get back to you as soon as possible. If you have received a case number, you can follow up by replying to that email. If the product was purchased from another retailer, please remember to contact them directly regarding the warranty.
Best regards
Eva Solo
Reply from Eva Trio
Dear Ajay
Thank you for your feedback. We’re sorry to hear that the product didn’t meet your needs.
IWe hope to have the opportunity to serve you again in the future.
Best regards
Eva Solo
Warning: dangerous wooden handles cannot be replaced
Eva Solo have a range of pots and pans with wooden handles. The handles are removeable and one would assume designed to be replaced. However, Eva Solo will not replace the handle when after a year or so it has rotten at the point where it attaches the pan. Water gets into this part of the pan and there is no way you can dry it. After time it rots, becomes loose and then becomes unsafe to use. Eva Solo refuse to replace this part, regardless of the design allowing it to be removed. A cynical move to make you discard the pan and buy another.
11 December 2024
Unprompted review
Reply from Eva Trio
Dear Jim
Thank you for your feedback. We’re sorry to hear about your experience with the wooden handles on your pan.
The wooden handles are not designed to be replaced but rather to be durable with proper care. To maintain their longevity and resistance to moisture, we recommend periodically oiling the wood and ensuring the handles are tightened as needed. This helps prevent issues such as loosening and as mentioned in your feedback.
We appreciate you sharing your experience, and your feedback is valuable to us as we continually work to improve our products.
Kind regards
Eva Solo
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