I've never had any issues at the Wakefield branch, Vicky on the service desk is always so helpful and friendly
Company replied
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I've never had any issues at the Wakefield branch, Vicky on the service desk is always so helpful and friendly
Company replied
After a bad experience with a private purchase we bought a car from here as a reputable company and within 3 weeks the exhaust fell off. The day after it was repaired and returned to us the gearb... See more
Julie in the Service Team was great for start to finish. Got me booked in, dropped off first thing which was convenient and then called in good time for me to collect when promised at 4pm - no proble... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I had a brilliant experience from start to finish. The staff were all really friendly, and Amy in particular was excellent. She kept me fully updated with what was happening with my car... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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Every Day Low Prices
Chantry Bridge, Doncaster Road, WF1 5DR, Wakefield, England, United Kingdom
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After a bad experience with a private purchase we bought a car from here as a reputable company and within 3 weeks the exhaust fell off. The day after it was repaired and returned to us the gearbox / fly wheel went (it also needed brake fuel addinh). There was a lot of back and forth just to get it back to them to look at it.
After those repairs we had it a few more months before both trailing arm bushes went, drive shaft was leaking, tracking realignment, heat shield needed reattaching and the brake fluid needed topping up again. It spent two weeks in Evans Halshaw garage with nothing happening while they discussed the pointless warranty they had sold us between themselves. At which point we lost all faith in them and took it to our usual garage where they fixed the problems for less than quoted by EH but also found that the gearbox bolts that had been installed when they fixed the gearbox were loose.
Overall it has probably spent at least a month being repaired out of the 8 months we have had it.
I know it's a second hand car but you would think you could at least get it it to its first MOT with all the "Comprehensive mechanical and electrical inspections ... carried out by our qualified technicians utilising the latest diagnostic equipment." Evans Halshaw website 2026.
Absolute shambles from start to (hopefully) finish.

Reply from Evans Halshaw - Vauxhall Wakefield
I've never had any issues at the Wakefield branch, Vicky on the service desk is always so helpful and friendly

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield
Very courteous customer service, find the labour charge disproportionate to other repairs with the same organisation.

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield
Nathan was extremely helpful in helping me find my new car not pushy and great customer care

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield
Had a 2 hour slot for my service due to having a service plan. This was helpful as I could have waited if necessary. In this case I chose to leave , I was then contacted to say my car was ready but when I returned 20 minutes later, it was still being washed

Reply from Evans Halshaw - Vauxhall Wakefield
This company is a joke, been ringing service for days and nobody answering

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield

Reply from Evans Halshaw - Vauxhall Wakefield
Great team and service with excellent communication

Reply from Evans Halshaw - Vauxhall Wakefield
Kept me informed of my vehicles service and MOT.
Professional.
Knowledgeable.
Car washed and valeted.

Reply from Evans Halshaw - Vauxhall Wakefield
Excellent customer service team. Always welcoming and efficient, questions answered straight away.

Reply from Evans Halshaw - Vauxhall Wakefield
Very professional & got the job done straight away.

Reply from Evans Halshaw - Vauxhall Wakefield
Amy Halstead in the service department was very efficient and polite in her job. Thank you for a excellent service.

Reply from Evans Halshaw - Vauxhall Wakefield
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