Evans Halshaw - Vauxhall, Peugeot, Leapmotor and Chery Hull Reviews 

Prompt attention, kept informed about MOT and service.

Great service from Luke and the service team

Straightforward process and plenty of availability of helpful staff.

Excellent service from staff

I couldn't get into the loan car so they sorted out doing my car next great customer service.

Absolute joke of a company. PEAGOUT HULL
Put a deposit down on a peagout £200
Rings saying they have had to scrap the car.
Ended up seeing another peagout 208 gt line KW18MTU 40,000 on clock seemed a bargain so went to the dealership for them to say the car was in Middlesbrough getting repaired as just about to get back in car another person come back and said no it's here so ended up buying car and selling my old car.
Service book said that it must of had its timing belt changed while in with peagout.
Had car one day driving home from work and it went in limp mode luckily just got home has sounded like it was about to blow up. Rang for them to say can I come in Monday bearing in mind it's now Friday I replied well what do I do without a car for there response to be we are very busy understaffed so I said not my problem. Ended up ringing me back to take car in and gave me a courtesy car. Next day gets a phone call saying they are going to after give me money back as car not good and going to have to get scrapped. Took 10 days to receive payment back which I kept courtesy car till. I bassicly told them I wasn't happy that I had lost out in insurance tax etc due to having cancel my old car £50 restart a new policy then cancel that one after one day another £50 tax has cost me £17 has charged me a full month not to add all the stress. We agreed they would give me money back with the manager they said £60 and after a month still not recieved payment although rang about 10 times. Would never return and will make people aware to stay away.

The staff are always courteous and make you feel you are important you them

Sympathetic and doing the extra ordinary to support the customer

Great customer service - always lovely staff, very efficient

Brilliant service. Friendly staff

Do the job right first time & not have to bring the customer back to fix a mistake made by your team.

I had a annual service while I was waiting they send a video of the service which I thought was good nice waiting area with drinks available no complaints

As explained previously, I feel as if I have been scammed.
Better customer service required.

I bought a JAECOO 7 just over a year ago from the dealership in Hull owned at the time by Hatfields. Evans Halshaw apparently took over the dealership soon after but there was no attempt to inform customers. After sales service has been shocking. The service dept never answer the phone and on the two occasions when I’ve managed to get through to reception, they say they will pass on a message and the service dept will get in touch. They never do. On one occasion when my car was in for an update, the only member of staff in the showroom was a lovely cleaner who made me a coffee. I have spent the past week trying to make contact about a potentially serious issue with my car. I have phoned many times and used the live chat on the main dealer website but to no avail. Tomorrow I will go into the garage to see if I can find any staff members. As the phone continually diverts to different numbers and no one answers either there are no staff or they can’t be bothered to answer the phone. I am seriously considering getting rid of the car and finding a dealership who looks after their customers.

Quick MOT whilst waiting

See previous comments

It is a good dealership. You get the amazing experience but you must also accept that you you pay for the services!

Work completed on the day and was kept up to date on progress and what wanted doing

staff are friendly and welcoming, was in for MOT waiting, 11/2 later car was ready , and it past :)