Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We got a courtesy car quickly Staff are very helpful and happy whether buying new or used car. Carol on servicing is always there to greet you with a smile and explain any problems to us. Sadly she... See more
Company replied
Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly... See more
Company replied
Excellent experience from start to finish. Walked in Wednesday decided on the car we wanted, Josh had the finance sorted, the favourable part exchange done, all documents signed and sealed and hando... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom
- 0191 332 4600
4.4
Excellent
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Car looked after well. Found a fault on a health check and sorted it.
Excellent customer service especially from Courtney.
9 July 2026
Reply from Evans Halshaw - Renault Durham
Hello Colin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello Kav,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Danny Does Durham
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was great all day and I was kept informed throughout. Vehicle was available ahead of time and all work was completed. Even managed to carry out a few other little jobs that I had added onto the original booking too.
25 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
A good job and I am happy about the…
A good job and I am happy about the outcome. They fixed the oil leaking as I reported and carried out additional repairing eork.
25 June 2026
Reply from Evans Halshaw - Renault Durham
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Staff knowledgeable and courteous.
19 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Thomas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
We got a courtesy car quickly
We got a courtesy car quickly
Staff are very helpful and happy whether buying new or used car.
Carol on servicing is always there to greet you with a smile and explain any problems to us. Sadly she is retiring soon
19 June 2026
Reply from Evans Halshaw - Renault Durham
Hi Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Carol at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Very poor experience
Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly things have changed drastically for the worse!
16 June 2026
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi George,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Zoe Issue
Zoe went in for a service and 12v battery change when picked up the car would not charge on AC when I recontacted to have this addressed was advised that they are not EV certified and could not resolve the issue this is a catastrophic customer service experience and I am waiting for the franchise manager to call me.
22 June 2026
Reply from Evans Halshaw - Renault Durham
Hi David, I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
Fabulous service.
Fabulous service.
Provided comfortable space for me to work in while I waited. Sorted out all problems professionally. Will be back for the next one.
11 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Jon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
My service at Evans Halshaw was…
My service at Evans Halshaw was friendly and efficient. I was kept informed about what work was being carried out on my vehicle and when it would be returned. The whole process was very smooth and made me feel happy to return again.
11 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Marcello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Very good service provider...very…
Very good service provider...very pleasant staff....you know what you need to do in advance and they remind you of your appointment!!
9 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Angela,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
the pickup and drop off is A1++++
21 May 2026
Reply from Evans Halshaw - Renault Durham
Hello John.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
Reply from Evans Halshaw - Renault Durham
Hello Derek.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
I always get a good reception from all…
I always get a good reception from all the staff and the workshop is always very efficient
14 May 2026
Reply from Evans Halshaw - Renault Durham
Hello Margaret.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Reply from Evans Halshaw - Renault Durham
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello Carrie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Lewis was very knowledgeable and…
Lewis was very knowledgeable and friendly a d did everything that was asked of him.
21 January 2026
Reply from Evans Halshaw - Renault Durham
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.