Evans Halshaw - BYD Chesterfield Reviews 

Paid a deposit on the 24/03/26 on a tesla model 3 performance, we were commited having waited 5 weeks for the car to be ready gave up and asked for our deposit back as the garage told us the car was now going to trade. We have on emails stating refund is fully refundable, we have emailed several times for our refund back to be told it will be processed within 3 days, nothing then we called numerous times and got told it was sorted, even spoken to evans halshaw manager at byd chesterfield and got told it was processed on the 7th may and today is the 13th may and still nothing. Avoid giving this garage any deposit money as they do not return anything when they pull from the sale due to the car going to trade. This makes me wonder if they even had the car to sell in the first place. Absolutely disgusting service would definately not consider evans halshaw group of garages in the future and for one will never pay a deposit for a car again, attached screenshots as proof of dates and todaystill no money has been returned

We were impressed with Luke Horsefield & Tishan who went beyond and above to ensure that we had all of our questions answered and did this with patience and professionalism, therefore making us feel comfortable to make our decision. However we were impressed by all staff in MK and Chesterfield branch Thank you Debbie

Delivered a car to this site manager very helpful and handover very smooth
Thank you Shaun

Avoid avoid avoid. I purchased a Seal U that was advertised and contracted to have 2500 miles on… to find out after collecting and getting home that it (500 mile return trip to collect - having sold my car to pay for it) that it had 11700 miles on the odometer. Sales team saying as hybrid mileage was not relevant as it would be on. Deisel or petrol car. Then that they just forgot a 1 on the contract and advert. I offered to keep for price reduction refused - they could not reduce at all, offered different vehicle with 3600 miles on arrived for swop with damaged leather and paint on seat - empty and not charged as promised - delivery driver or me during taking off trailer blamed for this. Car refused. Refund offered after weeks of arguing but on collection day they wanted to take car without paying. Told unable to drive car to look for others and go to work (15 miles daily) until collected leaving my family with no vehicle at all - collection date pushed back. Bully tactics, give us the car and we pay you later after we asses and adjust for mileage or we won’t refund (recorded) despite their collection driver confirming car clean and undamaged

Worst buying experience ever ever ever. Avoid like the plague. Subject access request not processed for over a month. Persuing claim for losses and a total of 2 weeks with no car whilst looking for alternate and waiting on refund. Finally have a car… beware…

Extremely disappointing experience purchasing a vehicle through Evans Halshaw BYD Chesterfield.

I placed a reservation and proceeded with the purchase based on being told the vehicle only had “minor cosmetic imperfections.” After repeatedly asking for clarification and pushing for proper details, it eventually became clear the car actually had dents and panel alignment issues that were never properly disclosed beforehand.

What was initially described as simple scratches/scuffs turned out to be significantly more serious cosmetic and structural concerns. Had the true condition of the vehicle been made clear from the outset, I would never have agreed to purchase or reserve the car.

Communication throughout the process became increasingly frustrating, particularly regarding both the vehicle condition and delivery commitments. I repeatedly had to chase for honest answers, clarification and updates.

Following cancellation of the sale, I was then left waiting and chasing for confirmation regarding my refund despite being told it had been processed. The entire experience caused unnecessary stress and left me temporarily without a vehicle after making arrangements around the originally promised delivery timeframe.

The most disappointing aspect was the lack of transparency and the feeling that important details regarding the vehicle’s condition were only disclosed after persistent questioning.

I would strongly advise anybody considering purchasing remotely to insist on extremely detailed appraisal videos, close-up bodywork photos and written confirmation of any imperfections before making payment or placing a reservation.

I have a motability citroen from here and its having electrical problems, the service garage is crap. The sales department is great . But once you receive the car the after sales service is very poor especially if your a disabled person, no customer service, no curtesy car .

Excellent customer service throughout and no hidden costs at all, will definitely use again

I had a very disappointing experience after being missold a car due to incorrect information on their internal system, which immediately undermined my confidence in their processes.

Communication throughout the entire buy-back process was poor. I was left chasing updates multiple times, and it became clear that the back office staff are not properly trained to handle vehicle buy-backs. This resulted in unnecessary delays and frustration.

I repeatedly had to follow up to receive my refund, which ultimately took three weeks—breaching their own terms and conditions. Despite the inconvenience caused, there was no offer of compensation whatsoever. This is especially frustrating given the additional costs I incurred to return the vehicle.

Overall, a very frustrating and disappointing experience that I would not recommend.

I’ve never bought a car from long distance before (250 miles) and I was a little concerned how it would go. I had no need to worry because Andy Porter handled the whole transaction perfectly. He gave me a great deal on my part-exchange and was quick to supply all the information I needed on my new car, and was happy to deal with any query I had - even replying late at night. He was friendly, courteous and professional throughout and I can honestly say it has been the easiest and least stressful transaction in my car-buying experience over the years.
Colin Plucknett, Poole, Dorset

Excellent service and plans that suit what you are looking for, I had Chloe walk me through everything and not a bad word to say, spot on service highly suggest using this garage

Don’t buy a car from this garage, they tried to pressure you after making a deal had to be done on that day without seeing the issues fix !! I never purchased due to this Pressure pressure, then I still haven't had no refund 10 days still chasing for my refund STAY CLEAR GUYS !!!!!???

James from the team answered every single question I had, 1st time buying a relatively new car and nothing was too much trouble. Would highly recommend

The whole experience at BYD Chesterfield was amazing, when looking at different cars Luke was very experienced in explaining all plan options available to me and answered all the questions i had. My whole experience with Luke was not hard-pressed selling and stressful in the slightest. Would definitely recommend BYD Chesterfield and would definitely ask for Luke on arrival for future visits for car upgrades.

Just went around looking at cars and Luke helped massively, very knowledgeable. I will be in touch with Luke for my next car for sure.

Just starting car shopping staff were fantastic, very helpful especially Luke when the wife finally decided to say yes I can have a new car I will must definitely be using BYD CHESTERFIELD

Dealt with Nicky & what an absolute star - nothing too much trouble & very polite & professional

I purchased a Porsche Macan online from Evans Halshaw BYD Chesterfield and was explicitly assured the vehicle was in excellent condition. This was completely untrue. After driving 2.5 hours to collect it, I was presented with a car that had a cracked windscreen, dangerous tyre sidewall damage, scratches, stone chips, and multiple undisclosed faults.

The experience only got worse from there. Communication was consistently poor—calls ignored, no callbacks, and contradictory information throughout. At one point I was even sent an email confirming I had rejected the vehicle, which was entirely false and later dismissed as an “error.”

Management made repeated promises to resolve the issues, all of which were either delayed, mishandled, or not carried out at all. Even after being told repairs were completed and personally checked, it was clear that agreed work had not been done.

This was not just poor service—it was misleading, disorganised, and completely lacking in accountability. I have zero confidence in anything this dealership says.

If you value transparency, honesty, and basic customer service, go elsewhere.

Absolutely no issues, rang Chloe in the morning regarding a trade in price for my car, visited the showroom in the afternoon and came home same day in my new car. The process was quick and enjoyable i would not esitate to use this car dealership in the future again thanks Chloe.

Absolutely terrible customer service from Evans Halshaw BYD in Chesterfield I bought a used vehicle (not a BYD) from them, because I paid cash no finance involved and because I didn’t want any of their add ins which obviously earn them commission they weren’t interested in the slightest. I was promised a free guard ex protection in and out (not done) I found personal items from a previous owner in the glove box, ad-blue hadn’t been topped up, the pressures not done upon collection it was a case of here’s your keys now Buggar off, I tried putting in a complaint they finally responded to my first email but not my second. For me buying that car was a big deal they completely ruined the whole experience with their poor attitude simply because they probably weren’t earning much commission out of me.

Avoid - Questionable business practices.

Booked to view a car that was on sale, I advised I thought the car was over priced and immediately it was reduced without question. I asked to look at the car that day but was booked in two days later. They hounded me to leave a deposit, which I didn't want to do then prior to my booked appointment they advised the vehicle was no longer available.