Evans Reviews 

13,674
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,100 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive variety of clothing and other items, finding styles suitable for many occasions. People are also very satisfied with product quality, noting good materials and excellent value. The delivery service is consistently highlighted for its speed and efficiency, with items arriving quickly and well-packaged. However, some people experienced issues with product fit, finding items either too large, too small, or inconsistent in sizing. Additionally, a number of customers were dissatisfied with the return process, citing difficulties with codes, unexpected fees, or problems arranging collections and tracking refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality cotton, well-made... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,674)

1,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company has been totally…

This company has been totally disinterested in helping me as a customer when it failed to deliver an order and refused to do anything to put it right except refund my delivery charge. In my experience it is not interested in fulfilling its legal obligations to me by way of a further delivery or a refund

12 December 2025
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Reply from Evans

We regret that your order was not delivered and that our resolution did not meet your expectations. We appreciate you bringing this to our attention. We are now looking into the matter to see how we can improve our service.

Rated 2 out of 5 stars

This is the worst company for returns…

This is the worst company for returns so much mither to send something back.
I had much hassle with it.
I will not order anything again online.

5 December 2025
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Reply from Evans

We regret that you encountered difficulties with our return process. We appreciate your feedback and will review it to improve our procedures. Thanks for your time.

Rated 5 out of 5 stars

Lovely shop and ladies

I had to ring them twice and a person actually answered not a machine and answered my query when I went into the shop in the precinct the two ladies were wonderful so pleasant took my returns and was all sorted in 5 minutes a fabulous shopping experience

11 December 2025
Rated 2 out of 5 stars

I paid for next day delivery

I paid for next day delivery, package didn't arrive until 5 days later. Unacceptable.

10 December 2025
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Reply from Evans

We regret that your next-day delivery took longer than expected. We appreciate your feedback and we'll investigate the matter to improve our service.

Rated 4 out of 5 stars

Good variety of clothes

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to choose from but I'm happy with what I do buy tending to order different colours once I know they're fine on me.

10 December 2025
Rated 1 out of 5 stars

Parcel still not delivered - time to ditch Evri

Parcel still not delivered after nearly three weeks since ordr and in spite of a complaint to Evans. Evri keep changing the date and then not turning up. Evans Curves products and service are great - but they are completely let down by their choice of courier.

2 December 2025
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Reply from Evans

We appreciate your feedback and apologize for the delivery issues you've experienced. We're sorry that the courier service has not met your expectations and caused frustration. We'll investigate this to improve our service.

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