Europcar Reviews 

I rented a vehicle from this company. Never again. Customer like myself got con. When I returned the rental I notice a deduction of 164.00US. After investigation they said I signed for additional insurance. I already had insurance. No one ask me if I wanted insurance. When I got a copy of the documents. Nothing like my signature. People be careful. First time I ever got con. This company is fraud.

My experience with Europcar has been extremely disappointing, from collecting the vehicle to returning it. Unfortunately, this is not an isolated incident: I have encountered the same practices at Europcar branches in Paris, Rennes, Lyon and elsewhere. It appears to be a recurring issue specific to the Europcar network.

At the desk, staff repeatedly try to push additional options while quoting prices excluding taxes, making the actual cost unnecessarily confusing. This aggressive upselling is becoming almost laughable.

The return process is even worse: staff seem determined to find something wrong with the vehicle and behave as though it were the customer’s responsibility to prove that any alleged damage was already present. That is not how the burden of proof works. Under Article 1353 of the French Civil Code, Europcar must provide clear evidence that the alleged damage occurred during the rental period. They cannot simply make an unsupported allegation and expect the customer to prove otherwise. Any contractual clause unfairly shifting this burden onto the consumer may also be challenged under Article L.212-1 of the French Consumer Code.

Before scrutinising returned vehicles for the slightest defect, Europcar should improve the condition of the cars it provides. The vehicles are often in poor condition and inadequately cleaned, particularly the windscreens.

Overall, this repeated experience across several Europcar branches feels less like a professional car rental service and more like a systematic attempt to sell extras and find reasons to charge customers after the rental. These practices seriously damage trust in the Europcar brand.

Rented an MG ZS from Lisbon Airport, 4–17 June 2026. Returned it on time, undamaged, with a full tank. The Europcar representative inspected it, signed the Statement of Return, and issued a closing invoice of €162.74 with a fuel charge of zero and nothing owing.

Two months later, on 18 August, Europcar issued replacement invoices adding roughly €800, claiming the car had been filled with the wrong fuel. I have the certified fuel receipt from the Repsol station 32 minutes before drop-off showing unleaded 95 — the exact fuel their own contract specifies. Europcar has produced no workshop invoice or fuel analysis.

Keep every receipt if you rent here.

Its a scam - went to mallorca and the car 7 days booking cost was 200€ when inreached airport they said you need to take insurance and that was 600€. Scammers

The worst, after waiting 2 hours to get the car we were told that they did not have the car we reserved, and had to upgrade in order to get a big enough car, the car they gave us was terrible, we returned it the next day and had to pay a surcharge to get the original car we ordered. We received the car with 1/2 a tank and were charged €80 euros fuel surcharge when we returned with 1/2 tank, had to add AdBlu but were not told to save the receipt in order to get a refund, another €30 euros! Never again!

Awful company. I'd reserved a van online so I could move my things across countries. I'd added two additional drivers and there was no indication of putting in their details nor that the young drivers surcharge applied for each person and when I got to the desk I was told I had to pay the young drivers surcharge three times! Absolutely ridiculous especially considering the surcharge is close to £300 per person. I already had everything in place so I was forced to pay it. Not to mention, we were really careful with the van and we only made one scratch on it throughout our trip and it was another £1000 in damage surcharges?! How is that possible? Stupid company, DON'T RENT FROM HERE!!! I thought Europcar was better than this.

Miserable experience all around. They tried to charge us for existing damage, saying it wasn't recorded, so we were responsible. We waited months for a refund, and they turned it down, lying that they walked us to the car and we signed off on the damage, which never happened.

Title:
I recently had a frustrating experience with Europcar (Rental Agreement #7018897932). When collecting my car at Faro Airport, I proactively asked about tolls. The representative explicitly told me the car had an automatic device and that it would be settled upon return. I trusted this guidance.

Later, I received charges for administrative fees. I reached out to customer support to explain that these fees were only incurred because I was given incorrect information by their own staff. Instead of addressing the poor service, they simply dismissed my concern, insisting the fees must stand. It is extremely unfair to penalize a customer for following the advice of your own representatives. If you rent with them, double-check every single policy yourself—do not rely on what you are told at the desk.

My daughter booked a car rental from Europcar at Carcassonne Airport as ‘Suzy’, as she is universally known. On her drivers licence her name is ‘Susannah’. On 29/08/26 Mael, at the desk, refused to release the car. He refused to contact a manager saying that we “had to respect the process”. He initially refused a refund. He finally attempted to rent another smaller car to my daughter at a multiple of the original rental amount. My daughter’s 3 month old baby awaited the outcome of this appalling charade. Europcar should be ashamed of themselves. Do not rent a car from this company.

Extremely negative experience – charged for pre-existing damage

I rented a car from Europcar at Edinburgh Airport. After returning the vehicle, I was charged for damage that was already present when I collected the car and that I did not cause.

I immediately disputed the charge and provided several photographs and a video taken at the time of collection, clearly showing that the damage was pre-existing. I initially contacted Europcar UK Customer Service; I then contacted Europcar Italy, who confirmed by phone that they could handle and follow the case even though the rental took place abroad. I have since had several exchanges with the Italian Customer Service as well, who requested additional photographic evidence, which I promptly provided.

For weeks, I have been writing to and following up with both Europcar UK and Europcar Italy. I have repeatedly been told that the case is “under review”, although the issue seems very straightforward: I am being charged for damage, and I have provided photographic and video evidence showing that the damage was already there.

As of 7 September, after numerous emails and repeated follow-ups, I am no longer even receiving a response. I find the way this case has been handled unacceptable and highly unprofessional.

I chose Europcar because I believed that such a well-known and established company would be a guarantee of reliability and professionalism. Unfortunately, based on this experience, I have completely changed my mind and at present I strongly advise against using Europcar.

I will, of course, be happy to update this review if Europcar finally resolves the matter and acknowledges the error. As things stand today, however, after weeks of waiting, repeated follow-ups and all the evidence I have provided, I still see no concrete sign of a resolution.

ZERO STARS if I could.

Absolutely horrible experience with Europcar/Fox

13 people ahead of me, ONE employee working, and over an hour just to get my car. I paid for a specialty SUV advertised as a Range Rover, Audi, Land Rover, etc. and was handed a Toyota RAV4 with a huge burn in the carpet.

Then the fuel door wouldn’t open—apparently a common problem judging by the damage and key marks around it—yet I was still charged for fuel.

The garage staff were rude, disrespectful, and completely unprofessional. Management’s response? A $10 credit toward a future rental. After this experience, there is absolutely no chance I would ever rent from them again.

Misleading advertising. Terrible customer service. Substandard vehicle. Questionable charges. Zero accountability.

DO NOT RENT FROM EUROPCAR OR FOX. Save yourself the headache.

I am extremely disappointed with the way Europcar at Dubrovnik Airport handled my personal belongings after I returned my rental car early.
My booking was valid until 9:00 AM the following morning, but I chose to return the vehicle early, at approximately 8:00 PM the previous evening at Dubrovnik Airport.
At approximately 7:00 AM the next morning — while my rental period was STILL valid and two hours before the scheduled end of my booking — I contacted Europcar Dubrovnik to inform them that I had accidentally left several personal belongings in the boot.
These included a Calvin Klein jacket, a Michael Kors jacket, sandals, flip-flops and other personal items.
I immediately asked them to locate and keep the belongings because I was still in Croatia and could collect them.
I was told that if the items had been left loose inside the vehicle, the car wash staff had probably thrown them away. I was subsequently told that nothing had been found and that at the car wash they “usually throw it away.”
I find this completely unacceptable.
These were clearly personal belongings, including two valuable branded jackets. They were not rubbish and should never have been treated as such.
More importantly, I notified Europcar Dubrovnik before my original rental period had even ended. Had I simply kept the vehicle until the contracted return time of 9:00 AM, these belongings would presumably still have been in my possession.
I cannot confirm what ultimately happened to the items. Whether they were discarded, misplaced or otherwise disappeared after the vehicle was returned, Europcar has been unable to account for them. Considering that some of the missing belongings were valuable branded clothing, this is particularly concerning.
I am formally requesting FULL REIMBURSEMENT for the value of all personal belongings that were lost or disposed of after I returned the vehicle. An apology is not sufficient. I expect Europcar to take responsibility for what happened and compensate me for the full value of the missing items.
I have retained the SMS conversation as evidence, including the time at which I notified Europcar Dubrovnik and their responses stating that the belongings were probably thrown away and that the car wash “usually” does this.
I returned the vehicle early in good faith. I should not be financially penalised for returning a rental car early. At the time I reported the belongings missing, I could legally have still had the vehicle — and my belongings — until 9:00 AM.
I expect Europcar Dubrovnik Airport to investigate exactly what happened to my belongings, provide a proper explanation and reimburse me for their full value.
Until Europcar takes responsibility and provides appropriate compensation, I cannot recommend Europcar Dubrovnik and would not rent from this location again.

I had a terrible experience picking up my rental. I arrived at 10:00 PM, exhausted, only to be told they were completely out of child seats—even though I had reserved one in advance. How can a rental company expect a parent to drive a vehicle without a legally required safety seat? A car is useless to a family without it. Being left stranded late at night with a child due to their inability to manage basic reservations is completely unacceptable. I highly recommend families look elsewhere.

**Extremely disappointing experience — unexpected charges and no explanation**

I booked my car hire through Auto Europe and paid **£172.48** for the rental. When I arrived at the airport, I explained my plans, including that I would be crossing the border. I was then told that I did not have adequate insurance for this and was charged an additional **€850.37** for insurance.

At that point, having already travelled to the airport and needing the car, I felt I had very little choice but to pay the additional amount.

What is even more concerning is that **the following day, three additional transactions totalling £766.55 were taken from my account**. I received no notification, no explanation and no breakdown of what these charges were for.

I have contacted the company to ask for a full explanation and an itemised breakdown of these charges. I have also had to contact my bank to flag the transactions as potentially unauthorised.

I find this completely unacceptable. If additional charges are going to be taken from a customer's account, there should be clear communication explaining exactly what they are for and why they are being charged.

I would strongly recommend checking your account carefully after hiring from this company and making sure you understand **all potential additional charges** before handing over your payment details.

I am still waiting for a satisfactory explanation of the **£766.55 in additional transactions** and why they were taken without any notification.

Below is the letter I sent trying to get this sorted out. Europcar has stopped responding and refuses to tell me what supposed upgrade I was given that quadrupled the cost of my rental.

Hello,
We reserved a Kia Sportage (or similar) to be picked up at the Edinburgh New Town location on June 25, 2026 ($250.46).  When we arrived we were told to come back later and our car would be ready.  When we were finally assigned our car, it was an 8 seater van. When we told the agent, Harry, that we could not drive such a large vehicle he shouted at us in front of other customers (he also shouted at the customers before us). When I told him we reserved an SUV he insisted that Europcar was allowed to give us a similar class of vehicle (as opposed to a similar vehicle). He berated us for not making reservations earlier and told us it was our fault that we didn't reserve weeks in advance.  I explained that we had a reservation and he said he would just cancel and we should go elsewhere! I called Auto Europe who asked to speak with Harry.  Harry told them that he was giving us a free upgrade and wasn't even going to charge us for it...  Auto Europe immediately refunded our reservation due to "fleet failure" and apologized for the treatment we received.  I got online and found another rental through Europcar/Keddy at the Edinburgh Airport for $279.10 with a deposit of $925.00  (confirmation # 1204047858). We paid for transportation out to the airport, hauled our luggage around in the heat and finally got to the Europcar rental location where we met our agent, Jerry.  Jerry was very nice and told us that he had a car but that my new reservation had an incorrect pickup date.  He said he could change the reservation on his end, adding 2 days (changed from Jun 27 to Jun 25 with a dropoff of July 9, 2026. We were given a compact SUV (a Skoda Kamiq) . By this time, we were very stressed but grateful to finally have a car.  We signed the contract only to realize when we got our credit card bill that the price increased from $279.10 to $1553.46!!!! The only change to the reservation was 2 extra days and we accepted the fuel tank option for GBP 81.41 .  The contract also shows an upgrade for GBP 699.72 which we did not have, and roadside assistance for GBP 153.94 which we also did not have.  If you look at all of our previous rentals through Europcar, you will see that we never add on extras, although we did do the fuel option this time.  I'm requesting that the upgrade fee and the roadside assistance fee (GBP 699.72 + 153.94=GBP 853.66) that we didn't have be refunded.
Thank you.

Very Disappointing Rental Experience – July 16, 2026

I normally do not take the time to leave negative reviews, but my experience on July 16, 2026, was extremely disappointing from beginning to end.

I arrived at approximately 9:15 AM for my 10:00 AM reservation and finally left at 11:30 am. There was one employee handling my reservation, and it took approximately one hour just to complete my check-in and provide me with the keys, while another employee was assisting customers in approximately 5–10 minutes.

When I finally received the keys, I was not told which car was assigned to me, where it was located, its color, or even the type of vehicle. I was not even told that the vehicle I had originally reserved was not available and that they had changed the vehicle type. The employee had to walk me to the car because I had no information about it.

Because the process took so long, I also missed an appointment I had scheduled for 11:00 AM.

Then, before leaving, I discovered that the keys I had been given were not even for the vehicle. I had to return to the counter and get the correct keys.

Once I finally had the correct vehicle, I discovered that it had almost no gas—the fuel gauge showed only one line. I immediately returned and showed the employee a picture of the fuel gauge.

He then changed the vehicle very quickly. This was confusing because if it took an hour to process my original reservation, how he changed to another vehicle available so quickly when I reported the fuel issue?

Unfortunately, the replacement vehicle was damaged/crashed, dirty, and had interior features that did not work properly. I asked to return to the first vehicle if it could be provided with an adequate amount of fuel, but I was told that they could not change it back. I then asked for another vehicle and was told there were no other vehicles available.

At that point, I had no choice but to spend my entire vacation with a damaged, dirty vehicle with things inside that were not functioning properly.

I later contacted the company and sent an email explaining everything that happened, including pictures as evidence of the vehicle’s condition. Unfortunately, the response was essentially nothing. No apology. No explanation. No compensation. No meaningful attempt to address the situation. The only thing they did was return the security deposit that is part of the reservation agreement once you return the vehicle.

Ignoring my email does not resolve the poor service or the inconvenience I experienced.

What was even more concerning was that when I returned the vehicle, I spoke with another couple who asked about my experience. After I explained what happened, they told me they had experienced similar problems—and their situation was even worse because the long wait caused them to miss their flight.

Based on my experience and that conversation, this does not appear to be an isolated incident.

I understand that unexpected situations can happen with rental vehicles, but what I find unacceptable is the lack of communication, the excessive wait time, the incorrect keys, the lack of fuel, the condition of the replacement vehicle, and especially the company’s lack of response after I provided photographic evidence.

I am sharing my experience so future customers can make an informed decision before renting from this company. I expected a basic level of professionalism and customer service, and unfortunately, that was not my experience.

We booked a rental in the United States for around 20 days through Europcar, selecting a Jeep Compass CFAR or similar – Compact SUV.
At pickup, however, Europcar’s local partner FOX provided us with a 2024 Nissan Kicks S FWD, a significantly smaller vehicle which, in our view, was not genuinely comparable to the reference vehicle used by Europcar for the category we had purchased.
The experience at the pickup desk was already very negative: the employee was rude and unhelpful, focusing mainly on selling additional services. Among these, we were charged USD 149.80 for Roadside Assistance, despite roadside assistance already being included in the Europcar booking we had purchased and paid for.
The most serious issue, however, was the vehicle itself. During the trip, we encountered and documented heavily worn and mismatched tires, deteriorated and ineffective windshield wipers, poor highway stability and inadequate air conditioning. During heavy rain, we experienced serious visibility problems and felt the rear of the vehicle lose stability. Our safety was at risk.
We repeatedly reported the situation to both FOX and Europcar, by email and by phone, from the very first days of the rental. Despite this, we did not receive any effective and timely solution.
As a result, we had to reduce our driving speed, modify parts of our itinerary, give up some planned activities and spend a considerable amount of our vacation dealing with phone calls, emails and repeated attempts to obtain assistance. A rental car should allow you to enjoy your trip, not become a constant source of concern.
We subsequently prepared and sent FOX and Europcar a detailed complaint dossier including photographs, videos, a chronology of our reports and a comparison between the vehicle booked and the one actually supplied.
FOX eventually recognised approximately USD 230, but expressly clarified that USD 149.80 was simply the reimbursement of the Roadside Assistance charge that had been duplicated. The actual compensation offered for all the problems, lost time and impact on our vacation was therefore only USD 80 – just over 10% of the total rental cost.
We then asked Europcar Italy to review the case directly, considering that we had purchased the service through Europcar and not directly from FOX. Their response was essentially that FOX had already handled the case and that Europcar would take no further action.
This is probably the aspect that disappointed us the most: we purchased the service from Europcar and expected Europcar to take full commercial responsibility for the experience sold through its own channel, rather than simply referring us back to the decision of its local partner.
We would never have complained about a normal travel inconvenience. In this case, however, we are talking about a vehicle substantially different from what we expected, issues that we considered significant from a safety perspective, repeated reports, lost time and concrete changes to our vacation plans.
After this experience, our trust in the Europcar brand has been seriously damaged. We are very unlikely to use Europcar again and equally unlikely to recommend it to friends, colleagues or for future group travel arrangements.
An actual compensation of only USD 80 for everything that happened is, in our view, simply inadequate.
Unfortunately, Trustpilot does not allow us to give less than one star.

This company sucks. They show a lot of cars. Comming to pick up car. Car is not there.

Personal tells me this happens all the time. And the are not doing anything about it.

Now I have to spend a lot of time to get the money back.

Ridiculous. Never again with these guys ! be warned

I am extremely disappointed with Europcar Slovenia. I have over 40 years of driving experience and have rented cars all over the world — including a smooth one-week rental with ATET at Ljubljana Airport. However, my experience with Europcar was completely unacceptable. After rental agreement No. A-LJRS-69012770, they charged me an unjustified fee of €91.50 for alleged "damage" to the right side mirror. I subsequently rented the EXACT SAME vehicle for a route from Portorož to Ljubljana Airport, inspected the mirror myself, and found absolutely no scratches — only surface dust! The car was handed over dirty on both rentals. Furthermore, the car was returned after hours, so the inspection was done unilaterally without my presence. I sent multiple emails to customer support and headquarters asking not to charge me while we review the issue, but they completely ignored my emails and charged the card anyway. Charging customers for non-existent damage on an unwashed car and ignoring dispute emails is completely unfair. I have full photo and video proof, I demand an immediate refund of the wrongfully charged €91.50, and I will be publishing this experience across social media and public platforms if this is not resolved.

I rented a car in Europcar in Rennes, France and filled the gas tank before I left the car.

The Rennes office decided they could squeeze in a bit more gas to the rim and used my credit card to charge me for this extra gas even though I tried to show a screen shot of the full tank of gas.

I returned to my home town in Spain and contacted Europcar España and they said they could do nothing because this happened un France.

I wrote a bad review in Trustpilot and EUROPCAR UK CONTACTED ME SAYING TO WRITE TO THEM SO THEY COULD HELP ME…. 3 EMAILS LATER AND NO RESPONSE!

Shame on you EUROPCAR UK for false caring and not responding. What terrible customer service!!

And shame on EUROPCAR FRANCE IN RENNES for scaming customer’s credit cards to illicitly filling gas tanks to the brim on OUR MONEY!

And please EUROPCAR UK, if you really wish to help and do the right thing, DO NOT ANSWER THIS COMPLAINT TELLING ME TO CONTACTBYOU BECAUSE YOU DON’T ANSWER.

YOU CONTACT ME!!
arandaazar hotmail.com