Europ Assistance España Reviews 

The worst service ever. They are only interested to get paid, this was fast and easy. But then they do not communicate, I had to fill out several on-line forms, even asked my doctor to have their questionnaire completed. Only to get the rsponse, that they deny my request. Shame on them!

The worst company ever. Insurance with them is useless. Don't bother. When comes to claim and providing the proof of everything they always manage to find excuse. If your flight was cancelled - they will not pay. If your flight was delayed 11 hours - they don't pay.
USELESS.

Flight was cancelled due to corona. Trying to get refund of flight and insurance but been thwarted at every turn - Ryan saying Euro are responsible and vice versa....
So difficult to contact as info from Ryan is **** etc etc. Absolutely appalling customer service by Ryanair and Euro

Useless insurance they deny all of their responsabilities. I bought the most expensive insurance policy (health and travelling total coverage). I had my flight cancelled and I had to buy a new ticket, more expensive with departure 2 weeks later. They wont reimburse any of the costs associated to the delay, nor the ticket. I also had to incurre in a doctors appointment after the cancellation of the flight because I had a painful otitis. They wont reimburse that as well.
They always come with the perfect, tricky response to avoid their obligations.
Buy any insurance from them and you'll be left alone.

The worst company possible we had no choice to use them as it was with ryanair and we paid a premium but have denied the claim, will never fly with ryanair again as the insurance it so bad

Discussing!!! First time I have paid extra for travel insurance and never again! My luggage has been damaged, had stuff they have asked for and they denied my claim! No explanation as well! Nothing is clear doing the claim, they ask you for everything, probably to make you to tired to carry on, you can not talk to anyone and waiting ages. It’s not even that much money but at the end they not providing service you pay for.

I should have read these reviews before buying an insurance policy with them. But they were promoted on the visa provider’s website, hence, I relied on that recommendation..which was a huge mistake. There was a small error in the policy (in the DOB) that I asked them to correct 5 mins after I bought the certificate. And except for automatic messages, I received nothing from them. Avoid like the plague.

Still waiting for my money.I was told i wouild be refunded on 2nd September,its the 20th October and still sign of refund. ( see my previous review for details of claim.
This claim started in jan this year.

One complete SCAM

Avoid at all costs.

I booked two passengers for a flight but one couldn't fly for health reasons, the branch operated from Poland and asked me to send them documents via regular mail which cost me a whopping 20 euros plus the insurance price. Well, they didn't even reimburse me , and I actually had to spend more to get nothing in return! They are clowns, absolutely poor customer service and the insurance is overall useless! AVOID AT ANY COST!

1 star because 0 stars is not an option. Contrary to what they claim, this insurance does not satisfy EU criteria post Covid. Post Covid a confirmation is required that medical expenses covered include Covid-19 Related expenses. They state on their website that they exclude Covid-19 (so my bad for not checking that properly before buying) but they also lie on the phone that Covid-19 is included. Even when I requested a written confirmation via email, they responded that policy was updated online in my account - only nothing was updated. Needless to say that when I wanted a refund they told me it cannot be processed. Deplorable behavior.

Worst insurance ever!! Paid £95 / person.
Phone on the opera not working and they never reply to emails. I could never claim my medical invoices. Please avoid!!!!!!!!
These are thieves

Waste of money no customer service in relation to personal liability. Just like the whole of Ryainair useless. Not sure to even pay for fixing my phone if they dont pay.

Avoid - completely useless, and waste of money.

Never buy Ryanair's travel insurance with a flight. Europ Assistance is shockingly bad! I filed a claim in March for pre-paid hotel after flight cancelled. it's fully covered in the terms. But they won't even process the claim. I can get no information.. Just give me the run around hoping I'll give up and they won't have to pay. Ryanair should not be offering this as the travel insurance option with their flights.

We booked a trip to Spain through Opodo in January 2020, together with a travel insurance (issued by Europ-Assistance).
Following the UK government advice NOT to travel to Spain for safety reasons, we cancelled our trip to avoid going against FCO recommendations.
The insurance policy clearly states that the insurance would have been invalidated, had we chosen to travel in those circumstances.
To our astonishment, when claiming our flight refund (Ryanair), Europ-Assistance denied our claim on the basis of the pandemics.
The pandemics was officially announced by the WHO on 12/03/2020, 2 months after our booking so, theoretically, it shouldn't be applicable in our case.
The "pandemics" clause did not appear as an exclusion clause in our policy in the original insurance policy document and was added at a later stage.

This is the worst company to get insurance from. Stay away as it is money down the drain. My daughter was having Covid symptoms and was asked to stay at home and we all had to quarantine as well. They have said no to the claim after submitting all the paperwork needed.

Booked in Belgium together with my ryanair flight a travel insurance with Europ Assistance( E.A.)( later appeared to be E.A. Spain....) Got diagnosed with cancer 11/3 before the lockdown and had to cancel my flight and my hotel because of my surgery. Ryanair reimbursed my flight (took a while but ok) but E.A. refuse to pay back my hotel. I gave them everything, a report of oncologist in English, declaration of hospital of my hospitalization, invoice and annulation of the hotel and the mail of Ryanair with the amount of flight reimbursed by them. But they just refuse every time without a decent explanation.
I put this in english so maybe they see this also. I will put this also on Facebook and I will take legal steps.
They do everything so the don’t need to pay what you are entitled to.

To start with I want to give you an advice: DONT USE THIS COMPANY NO MATTER WHAT. There are hundreds of way better companies and you can find them on your own, this one however is not a good one. In simple terms they are fraudsters and will do anything to keep your money. They will tell you that your insurance can be refunded if cancelled. Of course this will be appealing to you. However, they will do anything not to pay you back if you decide to cancel.

I was planning to travel to Lithuania on holiday but due to Covid19 everything was shut down (airports, hotels, etc). I submitted a refund request via email (because they don't have a phone number, CAN YOU IMAGINE!). I thought it will be straightforward and easy process, even the amount I claimed was not much (around 25 quids). They acknowledged receipt of email and replied saying they transferred my request to the refund department or something. A month passed with nothing, no response, no money back. I contacted again several times and they kept playing around trying to gain time! After 4 months of repetitive emails they replied saying they SENT ME BACK my money. GUESS WHAT, they were lying, two weeks passed with nothing, while they said payment takes 5-7 days. Of course they were gaining time because I paid with PAYPAL. In case you don't know Paypal gives 180 days buyer protection for all transactions, and if you have legitimate claim you can get your money back by raising a complaint in the resolution centre. Europ Asistance were trying to gain time so that the 180 days protection period passes and then I can do nothing. So guys if you are able please avoid this company at any cost, they will steal your money. If you feel obliged to get insurance from them, then use Paypal to pay. This way your money is protected.

AVOID THEM. Please feel free to share my review in any platform. Everybody should know about these fraudsters.

AVOID!! I've dealt with a lot of insurance companies and these are very different. They'll try their hardest at all costs to not pay. Their T&C's are filled with loopholes they can use.