Euronics Reviews 

Euronics price promise.....I dont think so....only available on instore purchases and not on online purchase and only if the store want to do it??????
What kind of price match is that????
All euronics stores refused to match a legitimate online price for my tumble drier???? giving me the reason that they didn't have to???
Where as Appliance Shop Superstore honoured there price promise and made a sale
Euronices price promise is a lie

Absolutely disgusting service. Abuse of vulnerable elderly customer. Trying to wedge way out of right to return and wanting to charge for collection of a shoddy fridge that wasn’t even working correctly. Tried various avenues for help - the store - rude and unhelpful, euronics who just directed to Beko and Beko who never answered their phone.
Avoid Euronics completely. This will be escalated

I ordered a new Neff Oven from Euronics and within days it was delivered by two men from Frank B. Craig's Electrics from Larkhall who were very courteous and polite. They managed to remove the old oven out (which was no mean feat) as the oven door was broken and sticking out and replaced the new oven very competently, leaving no mess. They then instructed me on the workings of the new oven before taking the old one away. I can't praise Euronics and Frank B. Craig's firm enough and would use them again. That's what I call service.

The day before my item was delivered, I was subjected to a timewasting and intrusive phone call. I complained by email and was told that Euronics are just a middleman, and it was a local retailer who had called me. The reply contained a back handed apology which didn’t acknowledge that either Euronics or the store had misused my personal data. They also suggested that I could have held back my phone number to prevent this breach of trust. Customers should not have to take extra precautions to prevent unprofessional behaviour from a provider.
The following day I was phoned yet again, in lieu of a delivery slot text.
The deliverers asked to see a document with my name on it. I could see no justification for this request, and it could have been problematic if I had not possessed such a document. Neither the emails I’d received, nor the unwanted phone calls, had warned of this ridiculous requirement. I should have refused, but I was keen to get the experience over with at this point.
The item had no plug, just a cable with wires poking out. Fortunately, I own a plug and know how to wire one, but I would not imagine this is true for the vast majority of the population. However, the deliverers insisted this was normal. Once again there was no indication that a vital component of my item would be missing, either on the website or in any of the communication I’d received.
I will not be using Euronics again.

I ordered and paid for a tumble dryer in March this year. It was due the first week in June. It got put off over 10 times and was finally received after over 6 months, in the last week of September. Euronics provided no explanations, did not respond promptly to requests for information and then said our contract was with the shop, talk to them. The shop could get no information either.

Update to reply: I did submit the shop’s purchase order number and model details to you which was ignored. This TrustPilot response is the quickest response from any correspondence with Euronics, perhaps a useful tip for others seeking clarity.

Hiding behind GDPR and the DPA to explain why a customer is left dissatisfied is always a disappointment. A true customer-aware business would take pride in satisfying a customer despite GDPR and the DPA.

Amazing service from start to finish.. The manager has just got a customer for life... Thank you.. Oh we purchased a Samsung TV..
Coventry store Foleshill road

Indesit Fridge Freezer. Fridge not getting cold . Temp 13 deg C. still under warranty. Raised a service call 23 Aug. First available repair date 31 Aug. Engineer arrives late. Leaves without fixing. Next engineer date 7 Sept. Totally unacceptable

After a really unpleasant experience with Currys, I appreciated really good service from the Sevenoaks store affiliated with Euronics - L Patmore Ltd. One of their sales reps advised me on the products that were in stock and which ones would suit my needs. After I ordered, the item was delivered on time and was undamaged - two basic things that seem to be so hard to achieve for some retailers. I would definitely return to Euronics as a customer.

I ordered an American fridge from Euronics at South Ruislip. Sachin was very helpful and arranged delivery a day early. Fridge was delivered and installed by two very pleasant men. Really very pleased with my new fridge, Blomberg KFD4953XD. 😊

Just purchased a dishwasher fom Ashton Domestic Appliances of Preston ,everything went so smoothly from start to finish,BIG thanks to Oliver and the team,would highly recommend this company.

Needed a new washer dryer after our old one died. After doing some web research spoke to'Martins of Hawkhurst' (Euronic agents) on the phone and placed an order on Monday morning- on Wednesday morning the new washer dryer (Bosch) arrived and was installed by two courteous and efficient engineers who gave us a quick rundown on how to use the controls. Excellent service.

A visit t o Hylands Longton stoke on Trent .Martin salesman to me became offensive said to my wife and I there was a smell in the shop looking at us.and we had bought a£500 tv. We are both in our mind 70s the other salesman just burst out laughing.We have told our family friends and neighbours who will be shopping elsewhere.

Ordered a new fridge freezer from Gregor Watson in Saltcoats. Service excellent. Good advice and good communication. Delivery ( two floors up, no lift) by two very courteous young men. I highly recommend this company.

I paid for my freezer to be installed. When they came to install it I requested that the freezer door be reversed as it’s tight to access it otherwise.

They refused to reverse the door and said that the installation fee does not include that, that it only covers plugging it it.

I now have to uninstall it myself to reverse the door, and reinstall it.

Edit:
They also failed to follow the installation instructions in the manual. They have not attached the spacers to the back of the freezer ensuring it’s correctly distanced from the wall, nor have they adjusted the condenser position on the back.

Ordered Hotpoint cooker from Ashton Domestics Preston, would rather support local business than Currys. Ordered item about 11th May on a 4/5 week lead time, expecting item next week.
Just been in shop for confirmation, guy called 'Whirlpool' who said about the end of JULY. making overall delivery nearly 12 weeks, assuming the end of July actually happens. I wonder when Ashton Domestics would have called to let us know what was happening!

Really good service from Express TV Services Malvern. Ordered a washing machine with installation option. Price was good,they were really friendly on the phone and the installation was on time, trouble free and carried out by 2 friendly installers. Well done, will use again for future white goods

Incorrect commercial policy. They sold me a 2020 TV LG49NANO866NA bragging about all kind of nice details ... after a week I notice a huge flaw in Led Dimming that completely ruins the vision. I go to the store and my model has already been supplanted by the new ones who ... coincidentally, as explained by the same seller, "have corrected this problem". I ask for a replacement but, as I no longer have the original box, it cannot be done .... something that with Amazon would be possible even after 30 days without problems. At this point I do not see the usefulness of having a physical store especially given the "ambiguous" advice received on a practically defective and one year old product. No more Euronics. Hurray for Amazon and the truthful reviews.

Ordered tumble drier which was supposed to arrive on 12th, still waiting. First time using this company, it will be my last.

I am a landlord and have used KDS Appliances, Ilford (part of Euronics) for years because they are 100% trustworthy and reliable. Deborah is great.

Shrewsbury - Capital Appliances- rude, not listening and unhelpful
Purchased and collected required item from Currys instead