The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to change and use. Correct price
Company replied
Quickly engaged when I had a problem.
Company replied
Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more
Company replied
Company details
- DNS Provider
- Business to Business Service
- e-Commerce Solution Provider
- Email Service Provider
- Web Hosting Company
Written by the company
Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.
Contact info
24 Rue Léon Laval, 3372, Leudelange, Luxembourg
- +352 26 37 25 20 0
- support@eurodns.com
- www.eurodns.com
3.2
Average
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still a very simple and effective…
Still a very simple and effective method to own zones.
14 May 2024
Unprompted review
Reply from EuroDNS
Thank you, Colin.
Three domains ordered and paid for
Three domains ordered and paid for - only to be told none could be delivered - still waiting for the refunds!
They may seem to have the domains for sale - but clearly they don't. Whether they simply advertise things they cannot access or do not own, or they think they can auction for more I don't know. Anyway, avoid at all costs!
Update 21.05.24 - after repeated requests for repayment still nothing, this company is not one to be trusted at all. I will post a further update in a weeks time.
Update 30.05.24. Finally reimbursed, I cannot stress enough how this company cannot be trusted. There are plenty of other reliable and honest domain providers out there.
3 May 2024
Unprompted review
Reply from EuroDNS
Hi John,
Thank you for reaching out to us.
We are pleased to hear that you have been reimbursed.
After reviewing your specific case, we can confirm that our support team successfully resolved the issue.
We appreciate your feedback. If you have any further concerns, please don't hesitate to contact us.
do not buy anything from eurodns
do not buy anything from eurodns! fun fact i didint even ordered domain at eurodns but yet again my .de domain refusing accepting nameservers that is exactly how crap they are!
25 April 2024
Unprompted review
Reply from EuroDNS
Hi Rants,
Thanks for getting in touch. To ensure we can assist you as quickly as possible, please provide a reference number or your order ID.
You can also contact support@eurodns.com or call us on our telephone support, which you can find at my.eurodns.com/about/contact.
Thank you for your understanding.
Reply from EuroDNS
Thank you, Filippo!
Reply from EuroDNS
Hi Matthew, thank you for your feedback! :)
Avoid
Buying a domain was never more complicated, more confusing and feels like a scam. After you buy from eurodns, in order to actually use the domain, you either have to pay extra for eurodns hosting, either to pay extra to be able to setup your own nameservers... YES, after you pay the "basic" price of 90 usd/domain/year, with eurodns, you have to pay 20 usd extra to be able to set it up.
7 March 2024
Unprompted review
Reply from EuroDNS
Hi Serban,
We apologize for any inconvenience you've experienced.
To ensure we can assist you as quickly as possible, could you pleas provide your reference number or order ID?
Feel free to reach out to us at support@eurodns.com if you have any further questions or concerns.
Be careful. They are thieves
Be careful. They are thieves. They stole me 80 euros as they kept my credit card details and they charged me for a service, without my permission. The total cost of that service last year was 3.72 euros. I submitted a report to the police as well.
27 February 2024
Unprompted review
Reply from EuroDNS
Hi Stathis, Thank you for your message. As previously discussed through Facebook, upon reviewing your case, it appears that you initially purchased your domain during a promotional period, which explains the lower price you received. We acknowledge your concern regarding the renewal price, which is in line with the standard rate for the domain. Auto renewal reminders were sent to the email address you provided during the initial registration process to ensure transparency and keep you fully informed about the upcoming renewal of your domain. We appreciate your feedback and are here to assist with any further concerns you may have. Best regards. EuroDNS team.
15 happy years
I have been using EuroDNS for some 15 years and they have been trustable caretakers of all my domains. I have had questions at times but never felt troubled and when issues have been in the air, they have always been met with great service and sincere ambitions to help out.
12 February 2024
Unprompted review
Reply from EuroDNS
Thank you for your loyalty and feedback.
We're pleased to have been able to serve as caretakers for your domains over the past 15 years. Should you ever have any questions or encounter issues in the future, rest assured that we remain committed to providing you with excellent service and assistance.
Your trust in us is greatly valued.
Best regards, EuroDNS team.
When another domain service provider…
When another domain service provider wanted to charge me for DNS Security Extensions (DNSSEC), I migrated the corresponding domain to EuroDNS too. The migration was seamless and I have been happy with using EuroDNS with other projects for years.
29 January 2024
Unprompted review
Reply from EuroDNS
Hi Kunde, thank you for your feedback! :)
I like EuroDNS but they are too…
I like EuroDNS but they are too expensive to use for all my domain names. They are good for exotic TLD's but normal TLD's are expensive.
21 January 2024
Unprompted review
Reply from EuroDNS
Hi Stephen, thank you for your feedback.
We're glad to hear that you appreciate our service for exotic TLDs.
We understand that pricing is an important factor, and we'll consider your input as we strive to offer competitive rates across all TLDs.
If you have any further questions or need assistance, please feel free to reach out.
The renewal of my domain name was…
The renewal of my domain name was really smooth.
9 January 2024
Unprompted review
Reply from EuroDNS
Thank you for your review, Richard.
No problems.
I’m not a big professional in mentioned area. Looking for a site professional producer.
15 December 2023
Unprompted review
Reply from EuroDNS
Thank you for your review :)
Complex automatic renewal and expensive fees
Complex automatic renewal, expensive fees.
13 December 2023
Unprompted review
Reply from EuroDNS
Hi Anne,
We're sorry for the inconvenience you've experienced with our automatic renewal process and fees. We strive to improve our services and would like to address your concerns.
Please provide your reference number or order ID so we can investigate your case.
You can also contact our customer support team at support@eurodns.com.
Thank you for your feedback.
Best regards, EuroDNS team.
Excellent UI and perfect support
10 November 2023
Unprompted review
Reply from EuroDNS
Thanks for your feedback :)
Great web hosting company would recommend
Great company easy transation would highly recommend
31 October 2023
Unprompted review
Reply from EuroDNS
Thank you, James! :)
Good products and a great service
31 October 2023
Unprompted review
Reply from EuroDNS
Thank you for the feedback :)
Did not accept my payment with credit…
Did not accept my payment with credit card. Did not explain why this payment method was refuses. I have to ask a friend to use his PayPal account to make the payment instead.
4 October 2023
Unprompted review
Reply from EuroDNS
Hi Joe, we apologize for the inconvenience caused by the refusal of your credit card payment. Rest assured, we are actively working to ensure such issues are promptly resolved and provide a smoother experience for our customers in the future. Thank you for bringing this to our attention.
Quick response for my small problem…
Quick response for my small problem that was resolved immediately.
22 September 2023
Unprompted review
Reply from EuroDNS
Thanks, Stefan!
Reply from EuroDNS
Thanks for your kind words :)
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