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Euro Accident Livförsäkring AB Reviews 81

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TrustScore 1.5 out of 5

1.7

Insurance Company
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Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Health Insurance Agency
  4. Life Insurance Agency
  5. Personal Insurance Company

Written by the company

Varmt välkomna till Euro Accident! Vi vill bidra till en trygg och frisk värld. Vårt fokus ligger på att erbjuda försäkringar i toppklass som bidrar till att företag har trygga och friska medarbetare. Våra kunder erbjuds att ge betyg efter en telefonkontakt med oss. Under 2024 valde nästan 20 000 kunder, förmedlare och samarbetspartners att betygsätta den service vi ger via telefon och resultatet talar sitt tydliga språk: över nio av tio upplever en generell nöjdhet efter sitt samtal med oss, anser att vi har stor kunskap inom vårt område och att vi har ett högt engagemang. Läs gärna mer om undersökningen på vår hemsida: https://euroaccident.com/se/privat/kundservice-privat/kundservicebetyg-brilliant. Vi försöker tillmötesgå alla kunder, men ibland behöver vi exempelvis neka ersättning då en viss åkomma inte täcks av våra villkor. Tänk därför på att läsa villkoren innan du tecknar en försäkring så att du får den produkt som du eftersöker. Besök gärna vårt kundforum Fråga oss! där vi publicerat svar på drygt 600 frågor om våra försäkringar. Ställ gärna nya frågor till oss direkt i forumet som ni hittar här: https://fragaoss.euroaccident.se/org/euro-accident-livforsakring/. Bästa hälsningar från oss på Euro Accident4

Contact info

1.7

Bad

TrustScore 1.5 out of 5

81 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Worst company ever

Worst company ever. Absolute waste of time and money.

3 October 2025
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi,
It was sad to read that you are not happy with us. Misunderstandings and other aspects of uncertainty can arise during the processing of a case.

I would like to ask you to contact Kenneth Malmborg, who is responsible for complaints with us, on telephone +10-4349161 for a dialogue about what has happened in your case.

If you are not satisfied with our decision, you can always ask us to review your case: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Best regards
Rebecca, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Absolute worst healthcare insurance I…

Absolute worst healthcare insurance I have ever had. Pure dogshite service.
Our company moved private healthcare provider from a really nice one that I was happy with, to this complete joke of a company.
I logged 3 cases with Euro Accident about 5 months ago, they never reached out, never messaged to emailed me about them. I have no idea how I am suppose to progress it as their app sucks as well.
I am opting out of their insurance at work today because I'll be damned if these jokers get a single crown more out of me.

3 October 2025
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi,
It was sad to read that you are not happy with us. Misunderstandings and other aspects of uncertainty can arise during the processing of a case.

I would like to ask you to contact Kenneth Malmborg, who is responsible for complaints with us, on telephone +10-4349161 for a dialogue about what has happened in your case.

If you are not satisfied with our decision, you can always ask us to review your case: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Best regards
Rebecca, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Useless. You can do the work yourself instead of wasting your money here

I thought they would help but they booked me in a regular clinic (vårdcentral) for an unknown itching in my body. For this they wanted a deductible of 1000 SEK. If I’d book myself at the clinic I would only need to pay 200sek.

I will never use euro accident again.

22 July 2025
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi,
It was sad to read that you are not happy with us. Misunderstandings and other aspects of uncertainty can arise during the processing of a case.

I would like to ask you to contact Kenneth Malmborg, who is responsible for complaints with us, on telephone +10-4349161 for a dialogue about what has happened in your case.

If you are not satisfied with our decision, you can always ask us to review your case: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Best regards
Anna Höög, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Sadly there is no "NEGATIVE" rating here would have given -5 stars

"NEGATIVE" rating otherwise I would have given them -5 Stars in review.

When you need help in terms of booking a Vård care they ask you questions like"Weather you have had this issue before and ask for your old records!" After reviewing them they straightaway say NO to help you in booking new Vård care.

Do they think a person cannot have old common cold, pain in legs, pain in back from previous times ?
Absolutely don't understand this logic.

Have been paying a monthly premium from my salary slip just for nothing. Will definetely change to other private vårdfösakring

"DO NOT WASTE YOUR HARD EARNED MONEY WITH THIS COMPANY"

Do yourself a favour and choose any other vårdförsakring company.

12 June 2025
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi,

It was sad to read that you are not happy with us. Misunderstandings and other aspects of uncertainty can arise during the processing of a case.

I would like to ask you to contact Kenneth Malmborg, who is responsible for complaints with us, on telephone +46-8 545 019 77 com for a dialogue about what has happened in your case. It is important to us that you understand the reason for our decision.

If you are not satisfied with our decision, you can always ask us to review your case: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Best regards
Rebecca, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Stopped covering disease

I've had the health insurance via my job and was undergoing treatment for an eye disease that was covered by the insurance, when suddenly EuroAccident decided to remove the disease from their coverage and now I am left paying for the treatment privately. This type of behavior makes an insurance completely useless if you can't trust it to continue cover what it is covering.

12 March 2025
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi!
It was sad to see that you are not happy with us.

I do not know the reason for your review here, but what I do know is that sometimes misunderstandings can arise, which we can often resolve after new contact with the administrator, their manager or your insurance adviser. You can also contact Marie Sjöberg, who is responsible for complaints with us, on telephone +46- 8 545 019 77 or via e-mail marie.sjoberg@euroaccident.com and present your complaint. Then we will have better opportunities to improve in the future.

Here you can read more if you are not happy with us: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

I hope we get another chance to make you happy.

Sincerely Jacob, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Useless

Deserves negative rating. Its better to not have insurance than to have this one, at least you'd save money

30 October 2024
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi Varun,
We are sorry that you feel that way. We would love to get in touch with you for a conversation. You are most welcome to call Marie Sjöberg on telephone number: +46 8 545 019 77.

If it concerns a decision that you are not satisfied with, you always have the opportunity to request a reconsideration of the case. Read more on our website how to do it in that case: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Best regards
Helene, Customer Service
Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

I have been a customer, paying monthly fee to this insurance company and now I have decided to terminate the membership.

I have been a customer of Euro Accident insurance company for quite a few years, but I decide now to terminate my membership. The fact is, when you need their service, they behave exactly like any bureaucratic department, keep you waiting on the phone line, ask the patient to call for booking new appointment instead of helping for communicating between the clinic and patient. The worst is, they send you to different appointments and you will have to pay 500 kr for each of these appointments. So, what you may pay for is the bad judgement of the person who organizes the healthcare appointment for you in the first place. Once a receipt of an examination is made, you will anyway have to wait weeks before the lab has a vacant time for you. I am not sure Euro Accident is doing any good to their customer. Is this a private insurance company? But no one working there seems to have any service mind. Is this a commercial form of extension of the public service department? But it charges you as you if are the cash-cow without providing the timely and effective healthcare you expect.

I would love to read how Euro Accident define their service to customers and what my payment is worth (except for contributing to the profitability of the company).

2 November 2021
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi JJ!

It was sad to read that you are not happy with us.

I would like you to contact Marie Sjöberg, who is responsible for complaints with us, on telephone +46-8 545 019 77 or via e-mail marie.sjoberg@euroaccident.com and present your complaint. You can also send a message via our website:

https://euroaccident.com/se/en/private/customer-service/file-a-complaint#Emailform

Then we can look at your case. Sometimes it can have been a misunderstanding, which we can sort out after a new contact. We also get a better opportunity to improve our work.

Here you can read more if you are not happy with us:

https://euroaccident.com/se/en/private/customer-service/file-a-complaint

Sincerely
Niklas, Communication, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Don't bother with them.

Get a better insurance.

28 May 2021
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hej D!

Det var tråkigt att se att du inte är nöjd med oss.

Jag vet inte anledningen till ditt omdöme här, men det jag vet är att det ibland kan uppstå missförstånd, som vi ofta kan klara ut efter ny kontakt med handläggaren, hens chef eller din försäkringsrådgivare.

Du kan även höra av dig till Marie Sjöberg, som är klagomålsansvarig hos oss, på telefon 08-545 019 77 eller via e-post marie.sjoberg@euroaccident.com och framföra ditt klagomål. Då får vi bättre möjligheter att bättra oss framöver. Du kan även skicka ett meddelande via vår hemsida: https://euroaccident.com/se/privat/kundservice-privat/klagomal#Emailform.

Här kan du läsa mer om du inte är nöjd med oss:
https://euroaccident.com/se/privat/kundservice-privat/klagomal

Jag hoppas att vi får en ny chans att göra dig nöjd.

Med vänlig hälsning
Niklas, Kommunikation, Euro Accident Livförsäkring AB


Hi D!

It was sad to see that you are not happy with us.

I do not know the reason for your review here, but what I do know is that sometimes misunderstandings can arise, which we can often resolve after new contact with the administrator, the manager or your insurance adviser.

You can also contact Marie Sjöberg, who is responsible for complaints with us, on telephone +46 8 545 019 77 or via e-mail marie.sjoberg@euroaccident.com and present your complaint. Then we will have better opportunities to improve in the future. You can also send a message via our website: https://euroaccident.com/se/privat/kundservice-privat/klagomal#Emailform.

Here you can read more if you are not happy with us:
https://euroaccident.com/se/privat/kundservice-privat/klagomal

I hope we get another chance to make you happy.

Sincerely
Niklas, Communication, Euro Accident Livförsäkring AB

Rated 1 out of 5 stars

Don't bother with these guys

So privat insurance. You call and then have to go through a long process of voice machines for about 5 min. Once you finally get to the point to book an appointment you start always as 6th i queue and wait for about 20 min. If you choose callback it's possible to wait up to 3 hours but machine tells you that. Is whole of Sweden sick? If you do get to appointment booking they will do their best to find anything that they don't cover so you dont get served although you pay for private insurance. They told me if I had any similar problems in last year they don't cover it. So if you had problems with the sinuses in last year like inflamation they wont even offer to look at it if it happens again in less than a year - this is what a guy told me over the phone while booking. So you have to be healthy whole year after you join. Why would anyone choose this insurance? Simple appointment takes whole day to book and huge chance they don't cover it.

19 November 2019
Unprompted review
Euro Accident Livförsäkring AB logo

Reply from Euro Accident Livförsäkring AB

Hi Haris!

Thank you for contacting us here. First, an apology for not paying attention and answering your message here on Trustpilot before. It was only the other day that we became aware of it.

I'm sorry we could not answer your call within a reasonable time. Availability can generally vary over different days and times of the week depending on the number of incoming calls, how many call-back calls are in the queue and how many nurses there are in the staff.

Misunderstandings and other aspects of uncertainty can arise during the processing of a case. If you are not satisfied with our decision, you can always ask us to review your case. Here is more information on what you can do if you are not satisfied with our decision: https://euroaccident.com/se/en/private/customer-service/file-a-complaint

I have forwarded what you write here to our complaints manager for documentation.

Kind regards
Niklas, Communications, Euro Accident Livförsäkring AB

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