ETradeSupply,International,Ltd Reviews 16

No product delivered. No answers to several emails. 4 months of same status on order. Complete scam.

I purchased a couple screens and a speaker from them for an iPhone one screen was bad upon arrival contacted them immediately and was told in order to send it back to them the screen has to not be broke and LCD has to be working there is no visible damage to the screen but the LCD is just a bunch of lines very unhappy will never order from them again have replaced several screens from other places and never had an issue like this I would recommend Amazon

I paid for an S+ grade iPad Pro screen with digitalizer, everything went through fine my end. A few days later I receive a weird email demanding an extra $38 or they won’t send my parcel. They claim is a “remoteness fee” due to my address even though I live in a city and only 1 hour from the capital city of my country. It’s clearly a scam! I’ve already paid $50 for shipping, and a screen weights less than 0.5kg so charging a total of $90 just on shipping is a lie and a con. I’ve had many things delivered by DHL and it’s never cost this much money nor cost any additional fees. Beware of this company! They’re dishonest

I have bought from this vendor a Grade S+ OEM display LCD for HTC 10 and I found many trouble on touchscreen.
The sensitivity is very very low respect to the original HTC screen, the multi touch not works well, the double tap to turn off/on the screen not work at all, the "HTC Ice View" case not work at all.
The screen isn't OEM at all and it isn't compatible with HTC 10.
I've spent half day of my life and spent money to install and remove this fake screen and ETS support service have offered to me only a discount on the fake product (be aware, only on the fake product not on the shipping cost) .
I asked to PayPal and obtained a full refund (fake product and shipping). Without PayPal I would have lost my money.
Don't buy

What a joke. Save your money. I bought an iPhone 7 S+ grade screen and it was filled with defects and would blister when you put any pressure on it (this is 3D Touch, after all). The screen was 0.17mm thicker than OEM, pushing the array that much further into the case and causing fitment issues and two bright spots where their ribbon IC would put pressure on the inner case, causing deflection. To top it off, I got nothing but a runaround from this company for over a week before they wanted me to pay to ship it back.

Believe all one star reviews. This company’s products are bad quality. Maybe you will from time to time get a good part but you will regret if they sell you a defective part. you would think their s+ rated products are problem free. think again. All costs in shipment will not be refunded and only 50-60% of the defective product’s total cost will be refunded. They will cheat you by not stating that they dont refund shipping cost. once theyfool you to agree to 50% discount they will close the RMA ticket and there is no way to co tact them. 50% without shipment is only about 25-30% of what I paid them. Please consider checking ifixit instead. I do not work for iFixit. They are more expensive but at least I am sure of their refund policy and they put customers first. Dealing with Etradesupply has been a frustrating experience, I do not recommend buying from them.

I have made couple orders from them in the last two years and there wasn’t any problems with them like some of the reviewers says.
They can be sure that I will buy from them again.

I ordered a replacement screen for the iPhone 5SE, choosing the most expensive OEM option offered, complete with the appropriate tools.
Within the 3 month warranty period, the replacement screen became faulty appearing foggy or cloudy, and losing contrast intermittently.
When I attempted to claim the warranty within the warranty period, after a month of communications back and forth, ETrade Supply offered 70% of the product cost without any explanation why the full 100% cost wasn't offered. As such, I have paid $60USD to be sent a faulty screen.

Others have obviously received working screens, and the product cost was reasonable and shipping was very fast, but buyer beware - if you need to claim warranty, be very strong with your demands.

In response to ETrades comment, it was their choice not to pay for the return of the faulty screen (overseas shipping) when the valid warranty claim was accepted.

I bought screen for my iphone. After one week I still haven't received my package so I contacted them through live mail and got no response. After few more days I contacted them directly and got response that my order was canceled because I live in remote area and I need to pay additional shipping fee to receive my item. They said they contacted me about that, so I checked my mail and saw their mail in my spam folder (this is on gmail). So gmail registers their email as spam. My country is in EU (European Union) so I don't think this is remote area. They should inform customers about additional shipping fee before they pay for their item, not after. Bad experience.

If there is a mistake on your order, they charge you a 20% restocking fee even if the part was not opened. In addition, you have to pay for shipping the part back and for shipping the new part. Not a great way of doing business. I will not shop here again.

Had to replace some items in my Samsung Galaxy 4S and found this site to order them from.

Easy to find the items i needed and even that the parts had to travel across the world i had the items about a week later (from Hong Kong -> Denmark). Cheap items and live chat if any question.

But my discontenta showed in their mail sendings. By mail I was encouraged to pay for my items TWICE!

Have ordered Samsung parts with etradesupply several times over the last years.
Their assortment is complete and their website is easy to use and informative.
They always deliver exactly what you order and their delivery is always very fast.
Thumbs up!

5 stars for everything
amazing service
original mobile parts
love this company and will buy again