Eternate Reviews 

Very quick at responding to every concern or question you might have, the ring itself looks stunning and shipping is very fast, as a first time buyer here I’m very satisfied with my purchase, thanks!

Great costumer care and very professional website!!! I am really impressed.

Eternate is a great company. My husband bought me a ring from them January 2026, received the ring in a timely fashion (every piece is made to order) and it was just what I wanted. Two months later I noticed that one of the stones was missing. I contacted them and sent them pictures showing where the stone was missing. They sent me a pre-paid label to send the ring back and made me a new one. They were so accommodating. They have great customer service.

Ordered a birthstone necklace for my mom and i am genuinely impressed with the result. I am not much of a gift guy but it will end up being the best mother's day gift i ever got for her.

Excellent customer service.

The quality of the ring is outstanding. Exactly as I wanted.

I had a great experience working with Eternate. Their service was quick, responsive, and very easy to work with. What really stood out was that they provided a design preview of my ring beforehand, which made the whole process feel clear and reassuring. The final result matched exactly what I expected. I highly recommend them!

So I ordered my ring back in Jan and I still haven't received it and now they aren't responding to my emails. Poor customer service. I keep getting a email asking how my experience is with the company and that is it. I keep telling them that my problem hasn't been resolved and that I just want my ring.

I had issues with the size of my ring, and they helped me out and sent the correct size. BTW the ring is stunning 💗

Besides this piece of jewelry being my absolute favorite and extremely well-made, the customer service is incredible! I will forever be a customer!

It was easy to pick and design my own ring. I ordered a birthstone ring, including all the birthstones of my family. It’s cute and simple exactly what I was looking for. I wanted an everyday piece and so far it has held up.

Absolutely beautiful ring! Lab created stones were stunning. Quality was 200% better than expected. This was my first time ordering fine jewelry online. It Arrived on time. Customer service was very helpful. They responded in a timely manner via email. I’m impressed. Great Job!!

Very poor customer service and company policy
I honestly do not know how ETERNATE receives any good reviews. My personal experience could not have been worse. The ring was too small which resulted in my starting the painful return process, which to date has taken just under a month. I have to believe that they use AI because every e-mail was from yet another random, heartless processor. Nobody really listens and all responses are lifeless...very generic. Their FREE returns is total bull****. Here is my most recent e-mail from them: Subtotal $447.00 Order discount -$134.10 SPARKQZWMWBQ3 (-$134.10) Shipping $0.00 Taxes $0.00 Total $312.90 USD Total paid $61.00 USD You saved $134.10 $312.90 Refund Visa -$251.90 As you can quite clearly see, it cost $61 to return my ring. Restocking and SHIPPING!) They are liars, and the ring was not even special. I certainly will not be a repeat customer. Save your time and frustration and go to a store.

All my purchases went well. Well, even one wrong I ordered the wrong size and replied to customer service and they replied to me with within 24 hours and said they would take care of it and make it the proper size. You are one of the places I will always buy my jewelry from from now.

Customer service replied to an email question right away and wasn’t long before I got the ring for my girlfriend and she is in love with it, she loves the quality of the product and the design. Will definitely be getting her more jewelry from here.!

I was extremely happy to find the rose bangle for my daughter at a very reasonable price. She has been borrowing my yellow gold bracelets forever but was partial to the rose color.

I ordered this necklace for my best friend as a Galentine's Day gift, and she absolutely loved it. The colors of the stones were so vibrant and the silver chain really set them off. Lovely and delicate, exceeded my expectations. Even though it was custom made it arrived promptly. The website made it easy to track my order and customer service responded to my question quickly. I will definitely order from them again

Love the product! Ordering more ☺️

Item was as expected/advertised. Beautiful quality. Very happy with my third Eternate purchase. Recommended product.