Eternate Reviews 

Love my new ring and necklace! My cross necklace came in deficit and had to get a replacement. The customer service was great though! We definitely make more purchases from Eternate in the future!

The bracelet is beautiful and the customer service was top tier! I ordered a birthstone bracelet to gift my MIL this year but I guessed on the wrist size. Once I confirmed the correct size, I emailed Eternate customer service who corrected my order easily and quickly so that she would have the perfect gift! Thanks again! We are very excited to give it to her.

It was just what I expected. It’s beautiful

I ordered two birthstone pieces for Christmas. A necklace and a bracelet. The items arrived later than expected. The bracelet clearly had the incorrect birthstones. One should have been a pinkish purple hue, but it was clear colored. I reached out about the issue immediately and was told to email. I did and did not receive a reply for more than a day. So I reached out again. They acquiesced to chat, and so I explained the issue. They told me that the smaller gems appear lighter in color. Okay, no problem, right? Except the necklace has the exact same gem size, and that had the correct birthstone. The online chat rep, Hazel, only argued about the point. When asking for a replacement, she said that they could not expedite any of the work to get it done. Absolutely a terrible experience, and a horrible company to work with. I would not recommend buying custom jewelry from them. For pieces that cost several hundreds of dollars, the least that could be done is to confirm the order is right, or the courtesy to fix it ASAP.

I absolutely love my new ring, the only thing is there is not a real picture of the actual ring and so from the pictures that are available, the stones look much larger than they actually are. I still love the ring i just wish i had known the stones were going to be very tiny.

We ordered a bracelet that was supposed to be diamonds. Sometime later, the bracelet broke. l My wife took it in to the jeweler to have it fixed. He said it was not diamonds and the gold chain was so thin it was likely to break for the 3rd time. I had also ordered a necklace for my wife and found the same results, no diamonds.

I am blown away by their customer service. I had an issue with my bracelet (a beautiful piece) and the communication was excellent. I ended up exchanging it for a ring and the process was so easy and seamless. I now have my new ring and I haven’t taken it off since.

Great communication with the company about shipping and the process of making my order. Delivered before expected and received a great product. You can tell they put their heart into delivering a quality product

Gorgeous piece I customized and ordered as a gift for a friend with her kid’s birthstones. Was very pleased with the quality and the overall customer experience. I want to order one for myself now!

Will be a repeat customer, quality and craftsmanship exceeded expectations.

The website was easy to navigate and had great selections.

Website was easy to use, shipping was fast, and product was exactly as I hoped it would be.

Love my husbands ring

The two rungs I purchased are very small but beautiful. The stones are brilliant. I would purchase again. I

Mother/grandmother bracelet for my MIL. Absolutely beautiful. Fit perfect and arrived in scheduled time frame

Good. Gems are not too small

Easy ordering, incredible product. I got an item personalized and it came very quickly!

This was a gift for our 94 yr old mother. Thanksgiving will be her birthday. I was so thankful to find a very nice ring at a very decent price. It turned out beautifully! Thank you!

Great product with nice style in men's earrings.