The staff were efficient and pleasant and gave us a good outcome after they did a lot of hard work over several months.
Company replied
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See what reviewers are saying
It was a surprise to be contacted. Some of it was confusing but overall very interesting experience. Lovely young lady to chat with. Communication was very good
Company replied
Very helpful & happy to answer questions. Put a lot of hard work into tracking down family & sending out information explaining how we are related to a deceased relative
Company replied
Estate Research contacted me regarding a Beneficiary search. At first I had thought it was a scam but after the 3rd letter I called them. I spoke with a lovely lady who reassured me all was genuine.... See more
Company replied
Company details
- Genealogist
- also in
- Legal Services
Written by the company
Estate Research specialise in tracing next of kin and missing heirs to estates. We work with local authorities, NHS trusts & hospitals and our Private Client department provides a range of legal services to Wills & Probate solicitors.
Contact info
102 Chapel Lane, Wigan, WN34HG, United Kingdom
- 01942826500
- email@estateresearch.co.uk
- www.estateresearch.co.uk
4.6
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Accurate and effective communication
Being cold contacted makes one immediately suspicious in these days of fraudulent practices. I asked a number of questions to verify this was a genuine legitimate issue, which were answered promptly and to my full satisfaction.
Subsequent communications were accurate and effective.
Overall I was satisfied with the service I received.
23 May 2025
Reply from Estate Research
Hi Ian,
Thank you for your review.
We understand it can sometimes come as a surprise to be contacted out of the blue regarding the possibility of being a beneficiary to an estate, so we are pleased to hear that our team was able to put your mind at ease and communicate with you effectively ongoing throughout the process.
Kind Regards,
Estate Research
I do family history as a hobby
I do family history as a hobby. My family is Ryan, on my fathers side and Smith on my mothers side. During this Smith research I learned a lot about the Smiths I could not have done and I was very impressed with the whole research. Perfect inevery way.
12 May 2026
Reply from Estate Research
Hi,
Thank you for your wonderful 5 star review.
It’s especially meaningful to hear such positive feedback from someone who already has a passion for family history research.
We’re delighted that our work helped uncover information you may not otherwise have found, and that you were impressed with the research throughout the process.
Best Wishes,
Estate Research
Reply from Estate Research
Hi Angela,
Thank you for your 5 star review.
We are glad to hear you found our team to be helpful and that you were kept informed throughout the process.
Should you ever require any further information, please don't hesitate to reach out, and we will be happy to assist.
Kind Regards,
Estate Research
Reply from Estate Research
Hi Sandra,
Thanks very much for your 5 star review!
Best Wishes,
Estate Research
Company approached me 12 months ago and…
Company approached me 12 months ago and began a very informative process. Their agents were knowledgable and caring throughout. Very professional
12 May 2026
Reply from Estate Research
Hello Mr Cork,
Thank you for your kind words.
We know it can sometimes come as a bit of a surprise to hear you or somebody you know may be the beneficiary to an estate, but we are so pleased to hear our team were caring, professional and knowledgeable in supporting you through the process.
Kind Regards,
Estate Research
Reply from Estate Research
Hi Ashley,
Thank you so much for your lovely review.
Best Wishes,
Estate Research
Very professional and friendly
Very professional and friendly. The staff were very informative and helpful
10 May 2026
Reply from Estate Research
Hi David,
Thank you for your kind words.
We are so glad to hear you found our team professional, friendly and informative.
Should you ever require any further help from us, please don't hesitate to reach out and we will be happy to assist.
Best Wishes,
Estate Research
Not being kept up to date with what was…
Not being kept up to date with what was going on. Having to phone to get updates
Not being able to supply a family tree in a spread sheet or word document.
Time frame over a year
9 April 2026
Reply from Estate Research
Hi Neville,
Thank you for your feedback.
We appreciate that estate administration and genealogical research can sometimes feel lengthy and frustrating, particularly when beneficiaries are awaiting updates.
Due to the nature of our work, each case requires detailed family history research, verification of records, and communication with third parties before an estate can be progressed correctly. In some cases, this process can take quite some time depending on the complexity of the estate and the availability of records or responses from external organisations.
We are sorry to hear that you felt insufficiently updated during the process. We continually review our communication procedures and take your comments on board.
Thank you again for taking the time to leave your feedback.
Best Wishes,
Estate Research
It has been a pleasure to deal with…
It has been a pleasure to deal with Estate Research who have provided updates where appropriate and have very friendly and helpful staff.
1 May 2026
Reply from Estate Research
Hi Steve,
Thank you for your 5 star review and kind words.
We're so glad to hear you found our team helpful and a pleasure to deal with.
Best wishes,
Estate Research
Very quick at doing their job
24 April 2026
Reply from Estate Research
Hi Charmaine,
Thank you for your review, we're glad we have been able to help you quickly.
Please don't hesitate to reach out should you ever need any further information from us.
Kind Regards,
Estate Research
Reply from Estate Research
Hi Robert,
Thank you for your 5 star review!
We understand that being contacted about an estate can sometimes come as a surprise, and we’re pleased to hear that our team was able to support and guide you through the process.
Best Wishes,
Estate Research
Your message came out of the blue as I…
Your message came out of the blue as I had no idea that my Husband had died.
10 April 2026
Accurate and in depth …
We found the research into our family very extensive and I could verify most of it from my many years of genealogy using Ancestry worldwide.
16 April 2026
Reply from Estate Research
Hi Susan,
Thank you for 5 star review!
We’re so pleased to hear you found our genealogical research accurate, extensive, and in-depth.
We really appreciate you taking the time to share your feedback.
Best Wishes,
Estate Research
Information was good but did really…
Information was good but did really think the online family tree was very good as difficult to read on your iPhone, would have preferred a hard paper cop.
16 April 2026
Reply from Estate Research
Hi Laraine,
Thank you for your 5-star review. We’re so pleased to hear that you found our information helpful.
We’d be very happy to send you a hard copy of your family tree. Please get in touch with your case manager to request one.
Kind regards,
Estate Research
Good communication.
15 April 2026
Reply from Estate Research
Hi Mark,
Thank you very much for your 5 star review!
Best Wishes,
Estate Research
Although I have not yet had a lot of…
Although I have not yet had a lot of dealings with the company I have found them to be very helpful and professional
15 April 2026
Reply from Estate Research
Hi Michael,
Thank you for your kind review.
We're so glad to hear you found our team very helpful and professional.
Should you ever have any questions regarding your case, just get in touch and we will be more than happy to assist.
Best Wishes,
Estate Research
Reply from Estate Research
Hi Thomas,
Thank you for your lovely review.
We are glad to hear you found our service helpful and our team always kept you informed.
Best Wishes,
Estate Research
Reply from Estate Research
Hi Anthony,
Thank you for your lovely review, we're so glad to hear you were really happy with our service!
Kind Regards,
Estate Research
Always pleasant to chat to
Always pleasant to chat to, would have been 5 stars but sadly it’s taken longer than expected and I am being asked a lot how much longer. All in all I have been happy to talk to anyone there and they have always been very easy to discuss this matter with me.
8 March 2026
Reply from Estate Research
Hi Mal,
Thank you for your kind review.
We’re delighted to hear that you’ve been happy with the team. While we always aim to progress matters as quickly as possible, finalising an estate can sometimes take longer than expected due to research requirements, involvement of third parties, and other factors beyond our control.
Please don’t hesitate to get in touch if you have any questions about your case - we’re always happy to help.
Best Wishes,
Estate Research
Family trees and intestacy law
We were contacted out of the blue by Estate Research regarding a distant family member who had died without a will. Staff were very professional, confidential and informative as they took us through the legal process regarding intestacy rules. We have learnt a lot along the way about wills, probate and how relatives are traced when they are beneficiaries of an unclaimed estate of a deceased relative.
12 March 2026
Reply from Estate Research
Hi Stephanie,
Thank you for your lovely review.
We know it can be a shock to receive contact like this out of the blue, so we are very pleased to hear you found our team professional and informative throughout the process.
Thanks again,
Estate Research
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