Esso Reviews 

Young man in esso kettering business park Sunday morning 08/05 very very helpful
He pack all my shopping for me aswell
Splendid chap A******

Just got accused of trying to steal fuel as the cashier was unaware you can pay on the app

Robbing the UK public by taking advantage of World affairs, never see a penny from me ever again,

What is wrong qith esso, everything I make a change it say error sorry try later, I deleted my old card as expired so entered the new card details and won't accept them a message says sorry please try later, I also tried my credit card and the same message , happened before so will delete the app its useless

The worst company to deal with, we applied in November, and they didn't call for more than a month later after that we had to look for them, and in the end, they requested a large deposit of £900. This is ridiculous knowing that we will be paying for the petrol and everything, so they treat all small companies like nothing, knowing that we will spend no more than £200 monthly on petrol, but they require such a large deposit. They are just a waste of your time, and they are not even saying about this deposit at the beginning when you are applying so if you are looking to join them, just don't. We have a read that has been with them for years now, and he has been okay with them, but he has never been asked for a deposit, so they are just robbing their new customers without any reason.

Impeccable service

I spoke to Faiz today regarding resetting my password and reducing my monthly payments. Outstanding service, very polite and professional. A credit to the Company.

Do not use Esso app. If you fill up £10 worth of fuel they took your £100. Might be you never receive your Refund. I am still waiting for my £69.99. Not even worth of 1 star

With reference to the above named subject, I've experienced another issue with this app.

It appears that ESSO have added a new payment option, which apparently is more of an unnecessary inconvenience with no options to edit an amount between £40 and £70.

If I select £40, I'd been under 30L, this would make me to be ineligible for the Nectar points bonus offer.

The app doesn't give an option to select £50 manually, so I selected £70.

My recent receipt for the sum of £47.10 dated 23/08/2021, shows you a similar amount in my transaction history of which can be verified in my last six payments to all be over £40, with an average payment of £53.18.

As my fuel stopped at my average amount of £40 plus (£47.10), I observed that a receipt on my app was not visible. 

The Esso cashier came out, to advise me that I will have to pay on the till inside the shop.

Whilst I provided the cashier with my nectar card, it didn't add any of the bonus points offers from my app, which I was eligible for!

As this would've been my 50th transaction with Esso via the mobile app, I would've earn 50 points!

In addition to that, my Nectar Bonus Points offer for 5X bonus points, officially closed on 31/08/2021. 

I completed all 8 fills in total, and the last fill of which 7 were successfully made via the Esso mobile app, this meant that the 8th fill would provide me with a bonus of 500 Nectar points.

On top of that, I had a 5X points offer on my next fill which expired in 2 days. This was also excluded.

In total, an outstanding points bonus balance of 550 points, plus bonus points of 5X was due to my Nectar.com account. 

This has been a regular occurrence with the Esso app. I had to write in via email, with proof of purchase to get these points back.

When you submit feedback on the issue, it appears to be a wasted exercise. I'm sure many other consumers are experiencing the same issues.

I've decided that I'm not going to use Esso no more and I'm returning back to BP without the Nectar Points!

I have recently acquired a Nectar Card . Primarily for my Esso Diesel purchases . I had an issue - my old card had expired . Adil @ Nectar resolved the issue , professionally , instantly . Co - operation between Nectar and Esso works ! Brilliant

They just get worse. Not only are they ambivalent at best towards disabled customers they are now trying to be pirates as well.

I filled up last saturday and on checking my bank account today, the cost of some £65 was collected by them the same day. However, as well as that they are holding on to £100 as a "pending" payment. Having been paid in full last Saturday, why would they still be holding a further £100 for no reason for near enough a week. OK, it's no more than an annoyance to me but some people don't have the wherewithal to bear a charge of £100 for a week for no reason other than they can.

Esso, you are disgraceful and I think it's about time we parted company. Unfortunately, the boss will have to forego her Nectar points but hey, c'est la vie I'll also save fuel by not going out of my way by several miles each time I visit the nearest Esso forecourt.

My last review of Esso was on 9/8/21.Also complained to their customer service, twice.Each time their auto email confirmed receipt. The customer service have never replied, they have now had two weeks.

App has been down for maintenance for days now, being a disabled customer it used to be great, now have to go elsewhere.

Terrible app and experience

Unhelpful service station at Southend on sea
Wouldn’t scan nectar card after app failed so I lost extra introductory points and even the meagre base points
Esso and nectar ought to part company
Esso is junk IMO

Complained to them by email and phone with no avail , fuel overpriced to without offer they are basically bandits.

Nectar not much help either.

Whole thing just a distraction.
Avoid them if possible I’d say.

Seven Kings Esso - the male staff didn’t want to answer a simple question. He was being extremely rude and arrogant. This is totally unacceptable and I won’t be using this service station again.

Tried the app for the 1st time today so only put £10 of fuel in as a trial. Transaction wouldn’t go through the app so I tried again again it failed , so went in the shop to speak to attendant. He told me to pay so I did with debit card, I checked my bank on leaving shop and there is two pending debits for £100 each . Attendant didn’t care , and customer services don’t appear to be open at weekends!!

Won’t be using the app again

Esso Dudbridge. Stroud. What an absolute shower they are. I was charged for a latte which was half full and the milk was sour!!!! Disgraceful service and attitude from staff. I will be complaining to ESSO head office.

Hello
Well let me start with saying your petrol and diesel are wonderfull. Never use anything else
But you keep sending me offers for tripple nectar points
Then nectar won't let me load them to my card.i seem to be loseing every point you've sent me for months now
I've contacted them a few times and they just keep telling me that the offers are now closed and there's nothing I can do about it
Seems so unfair but there you go big company's ripping little people off.do you pay them for this if so your being more than me
God bless Jim

This is only the 2nd time I have used it -10th July - and so far I have found it easy fast and convenient. But after seeing the other reviews (88% bad) I have become a little nervous.

When it works its ok but consistently not working properly which means the pump is then locked until garage resets it so often end up going elsewhere for fuel. Only reason I keep trying is I want the nectar points 😒

Payment app used to work well, but no longer works on my 4 year old phone as it is on Android 8, not 9. Luckily I had another means of payment with me otherwise I would have been stuck miles from home without fuel. Come on Esso ... there must be thousands of app users out there who don't change their phone just because a new version is available. In the current covid world, I prefer to use pay at pump, but without the app, this is now impossible for me at Esso, so I will be buying my fuel elsewhere.