Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.
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See what reviewers are saying
We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... See more
Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... See more
Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... See more
Company details
Information provided by various external sources
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
Contact info
The Thomas Cook Business Park, Coningsby Road, PE3 8BL, Peterborough, United Kingdom
- 08458035434
- product@essentialtravel.co.uk
- www.essentialtravel.co.uk
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I Found what I needed to know and was…
I Found what I needed to know and was able to find the best policy.

Reply from Essential Travel
Easy to obtain insurance and good in…
Easy to obtain insurance and good in price

Reply from Essential Travel
No Problem in renewing
No Problem in renewing, have used them before and had a claim completed. Was a little bit of hassle, but then again aren't they all!
The online experience was fine, but....
We took out insurance for our grandaughter who is travelling with us. The online experience was fine. However, it did say that the Policy Certificate would be emailed to me - but 4 days later still nothing which I find a bit disappointing as I need it to take with me when we travel.

Reply from Essential Travel
Always book with essential travel very…
Always book with essential travel very good price and policy choices
Lots of choices and options
Very pleased with the range of options and prices offered. Was a little hard to get answers to my questions at first that's why the 4 star- however once I got someone on the online chat they were great and even arranged to call me back- even though I'm overseas- that would have got tham 5 stars if it wasn't for the emails that didn't get answered earlier.
I will use them again.

Reply from Essential Travel
Easy to purchase
Easy to purchase and good value for an under 18 annual policy.

Reply from Essential Travel
Not able to email enquiries r.e. the cover
Although I’ve been more than happy with Essential Travel in the past - they were really excellent when my husband had an accident while we were on holiday several years ago - booking online in this instance was significantly marred by the fact it was not possible double-check to see if the purchased policy definitely covered both myself and my husband. Only my name was on the details, and when I emailed to ask, the email was returned as a “failed to be delivered”. And I could not see an alternative email address anywhere, just a reference to checking the website if there were any questions. This is exactly what drives me up-the-wall about buying anything online.

Reply from Essential Travel
Great Travel Insurance
Comprehensive details,reasonable rates and so easy to do.
Used several times.
Travel Insurance
Everything very straight forward, details received by Post today. Many thanks once again.
Simple document completion
Simple document completion. Payment worked well - quick and straight forward. Used the service several times now it has always been that way. More efficient than some of its competitors.
Having looked at and compared various…
Having looked at and compared various travel insurances with my own medical issues I found Essential travel to give the best options to suit my costs and requirements.
Brilliant service
Quick answering calls. Staff really pull out the stops to help you. My son was in states, they extended medical cover for him. I could reach them on bank holiday when others were shut. They have long opening times as well which meant I could get things sorted. Brilliant service
Confused Renewal
I was renewing and found that the process was the same as applying as new. So I could not tell if you have details of previous contacts and notes of my medical history.
Paid the extra £2 for the printed…
Paid the extra £2 for the printed certificate and the conditions and terms. booklet. Unlike in the past, I got a printout of a screenshot of terrible quality and an expired leaflet with conditions valid until half a year ago. While it's only £2 the quality of service has changed a lot.
Extremely easy to arrange
Extremely easy to arrange but we had no medical problems so we expected it to be simple
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