Essential Travel Reviews 

1,665
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.

Rated 1 out of 5 stars

We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... See more

Rated 1 out of 5 stars

Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... See more

Rated 1 out of 5 stars

Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... See more

Company details

  1. Hotel
  2. also in
  3. Insurance Agency
  4. Parking Lot

Information provided by various external sources

Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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Rated 4 out of 5 stars

I Found what I needed to know and was…

I Found what I needed to know and was able to find the best policy.

2 July 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

That's what we like to hear! We are so happy that you were able to find a policy to suit you. 😊 We hope you have a lovely time on your upcoming holiday.

Rated 5 out of 5 stars

Easy to obtain insurance and good in…

Easy to obtain insurance and good in price

9 June 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

Thank you so much for taking the time to leave us this review. 😀 We are so happy to hear that you found the quote process for insurance easy to use and was happy with the price!
We hope you have a lovely time on your holiday. 😁

Rated 3 out of 5 stars

The online experience was fine, but....

We took out insurance for our grandaughter who is travelling with us. The online experience was fine. However, it did say that the Policy Certificate would be emailed to me - but 4 days later still nothing which I find a bit disappointing as I need it to take with me when we travel.

8 May 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

We're glad to hear the process was nice and smooth but sorry to hear you haven't received the certificate! If you could either contact us via Live Chat on our website or give our team a ring on 0800 014 2709 we will be able to get that sent over to you. 😊

Rated 4 out of 5 stars

Lots of choices and options

Very pleased with the range of options and prices offered. Was a little hard to get answers to my questions at first that's why the 4 star- however once I got someone on the online chat they were great and even arranged to call me back- even though I'm overseas- that would have got tham 5 stars if it wasn't for the emails that didn't get answered earlier.
I will use them again.

11 February 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

Really glad you were pleased with the options and prices offered. Really sorry to hear you did not receive the answers to your questions quicker, that doesn't sound like us :( I will feed this back to ensure a quicker response in future, I hope you found the live chat service useful and would rebook with us again soon :)

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase and good value for an under 18 annual policy.

27 January 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

Thank you for taking the time to leave a review. We are really pleased you have enjoyed your experience booking insurance with us. We hope you have a great time on your holiday!

Rated 2 out of 5 stars

Not able to email enquiries r.e. the cover

Although I’ve been more than happy with Essential Travel in the past - they were really excellent when my husband had an accident while we were on holiday several years ago - booking online in this instance was significantly marred by the fact it was not possible double-check to see if the purchased policy definitely covered both myself and my husband. Only my name was on the details, and when I emailed to ask, the email was returned as a “failed to be delivered”. And I could not see an alternative email address anywhere, just a reference to checking the website if there were any questions. This is exactly what drives me up-the-wall about buying anything online.

14 January 2019
Unprompted review
Essential Travel logo

Reply from Essential Travel

Hi there, thank you for taking the time to leave this feed back for us. We are pleased to hear you had a good experience with the claims process previously.
We are sorry that you had difficulty getting in touch with us in regards to your query, we do offer our live chat service on the website, or alternatively, if you can contact us at if.team2@holidayextras.com we can get this information to you. Thanks again, Ailie - HX Team

Rated 5 out of 5 stars

Simple document completion

Simple document completion. Payment worked well - quick and straight forward. Used the service several times now it has always been that way. More efficient than some of its competitors.

5 September 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Quick answering calls. Staff really pull out the stops to help you. My son was in states, they extended medical cover for him. I could reach them on bank holiday when others were shut. They have long opening times as well which meant I could get things sorted. Brilliant service

31 August 2018
Unprompted review
Rated 3 out of 5 stars

Confused Renewal

I was renewing and found that the process was the same as applying as new. So I could not tell if you have details of previous contacts and notes of my medical history.

27 August 2018
Unprompted review
Rated 1 out of 5 stars

Paid the extra £2 for the printed…

Paid the extra £2 for the printed certificate and the conditions and terms. booklet. Unlike in the past, I got a printout of a screenshot of terrible quality and an expired leaflet with conditions valid until half a year ago. While it's only £2 the quality of service has changed a lot.

6 July 2018
Unprompted review

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