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eSpares.co.uk Reviews 

429,382
•
TrustScore 4.5 out of 5

4.7

Appliance Parts Supplier
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Review summary

Created with AI, based on recent reviews

Considering 16,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that finding the correct spare parts on the easy-to-navigate website is exceptionally simple, and their online orders usually arrive very quickly. Consumers also truly appreciate the helpful online repair videos and well-packaged items that make fixing household appliances a completely straightforward and satisfying task. Some reviewers were not happy with receiving the wrong items or replacement parts that ultimately did not fit their specific home appliances properly. Some people mentioned that certain components did not match their devices despite providing correct product details during the online ordering process.

What people talk about most

Product

Customers report great satisfaction with the product range and quality. Reviewers frequently mention that... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders typically arrive quickly... See more

Order

Reviewers mention positive feedback about order processes, highlighting clear websites and prompt deliveries.... See more

Service

Reviewers highlight positive aspects of service, consistently noting reliable, fast, and efficient... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive just as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Generally very reliable and efficient. I’ve purchased products from them in the past with no issues. Delivery was very good, as I did pay for “next day “ delivery. I did have one issue, In that,... See more

Rated 5 out of 5 stars

Fast Efficient Service. Even though I Ordered the Incorrect Item.There staff were curious, kind and understanding. They located the correct one and duly arranged delivery. Refund of first paymen... See more

Rated 5 out of 5 stars

Needed new hinges for my fridge so checked on inernet for supplier and found eSpares. Ordered one day and received items following day. Fitted same day so much quicker than finding someone to do it f... See more

Rated 5 out of 5 stars

What a brilliant service! Not only did eSpares help me diagnose the problem and supply to part i needed (a washing machine motoe) but they create clear easy to follow videos, so i could change it myse... See more

Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • www.espares.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

429K reviews

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4.7

All reviews

(429,382)

15,827 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service and delivery

Excellent service from eSpares.

I ordered a replacement PCB for my tumble dryer quite late in the evening and was genuinely impressed that it still arrived the very next day. The part was exactly the correct one, an official genuine product, and arrived well packaged.

When you’ve got an appliance out of action, that kind of speed makes a huge difference. Really efficient service from ordering through to delivery — couldn’t ask for much more.

19 March 2026
Rated 5 out of 5 stars

Brilliant experience

I needed a new drawer for my freezer, and this one came up on google. I contacted them regarding the size giving them the model number. When it arrived it was a perfect fit. What more can I say? Brilliant experience.

11 June 2026
Rated 4 out of 5 stars

Found the part I needed

Found the part I needed. Only downside is I had to buy a bag of spare parts that I did not need and will go to waste. Would be easier if I could just buy the exact part I need.

10 July 2026
Rated 5 out of 5 stars

fantastic delivery

I needed a hinge for my fridge so checked on internet and discovered eSpares. I found the hinge I needed and ordered it. Delivery was so quick I was amazed. I fitted the hinge and everything is now perfect again

27 July 2026

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