Escentric MoleculesReviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent choice of fragrances, often highlighting their uniqueness and how they complement other scents or last all day. Many people appreciate the beautiful and luxurious packaging, noting that orders arrive well-protected and feel like a gift, often with generous free samples. Reviewers frequently commend the quick and hassle-free delivery service, with many receiving their orders impressively fast. However, some customers also noted issues with certain products, describing them as smelling like harsh chemicals or alcohol, or having a faint scent unlike previous purchases. A few other people also felt that the delivery service was disappointing, citing lost parcels, significant delays, or poor communication regarding damaged items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the amazing fragrances and their... See more

Quality

Customers had positive experiences with quality, praising the amazing and incredible fragrances that often... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and superfast... See more

Order

Users describe positive interactions with order, highlighting an easy and superb ordering process, with many... See more

Service

Reviewers consistently express satisfaction with the service, often highlighting the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more

Company replied

Rated 5 out of 5 stars

I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more

Company replied

Rated 5 out of 5 stars

I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more


Company details

  1. Beauty Supply Store

Written by the company

Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(262)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superfast delivery

Superfast delivery, the perfume arrived a couple of days after ordering. I ordered this for my Mam's birthday and she absolutely loves it!

22 January 2026
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Reply from Escentric Molecules

Thank you for your review!

We are thrilled to hear that the order arrived with plenty of time for your Mums birthday. It is wonderful to know she loves her gift!

Escentric Molecules

Rated 5 out of 5 stars

Good delivery times and good quality

Good delivery times and good quality

19 January 2026
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Reply from Escentric Molecules

Thank you for your review regarding our delivery times and quality. We aim to get our products to you quickly and in perfect condition, so we are glad to hear we met your expectations.

We look forward to serving you again soon!

Escentric Molecules

Rated 5 out of 5 stars

My favorite scents are from EM

My favorite scents are from EM. They are unique and while pricey, I have found no other scents quite like theirs.

19 January 2026
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Reply from Escentric Molecules

Thank you for your wonderful feedback!

We are thrilled that our scents are your favorite and that you appreciate their uniqueness. We strive to create fragrances that stand out from the crowd, so it's great to hear we've hit the mark for you.

Escentric Molecules

Rated 5 out of 5 stars

Perfection guaranteed. Excellent experience with my online purchase. I appreciate the excellent choice of…

I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being a base note fragrance, can be worn either on its own or with any other perfume. It compliments all!! I am thrilled to be able to have my new handbag size atomiser. Such a terrific idea and perfect for me as I travel quite a lot. I love the way the atomiser can be used with other fragrances so I purchased the Escentric Mandarin to fit into it also. Delighted with my choice and it will be ideal for wearing the day of my Daughter’s destination wedding in September.

19 December 2025
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Reply from Escentric Molecules

Thank you so much for your wonderful review.

We are thrilled to hear that the ATOM.iser. is perfect for your travels and that you are enjoying experimenting with the Mandarin refill.

It sounds like the perfect choice for your daughter's wedding, and we hope you have a truly magical day in September!

Escentric Molecules

Rated 5 out of 5 stars

Escentric and Molecules 01 N.1 since ever

Always arriving in the Best artistic packaging ever, Molecules 01 always mind blowing… and as if not enough, the free sample of Molecules 01 +Cistus is… omg the best scent ever… even spraying it in my bedroom eheh! Thank you guys, always N.1 …. Simo x

8 January 2026
Unprompted review
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Reply from Escentric Molecules

Thank you for such an amazing review! We are so happy to hear that Molecule 01 still blows your mind and that you have fallen in love with the new M+ Cistus. Enjoy filling your space with the scent!

Escentric Molecules

Rated 1 out of 5 stars

No go for me

I generally purchase this product at my local spa, but decided to purchase it on line. The scent is just not there.....in fact, there is no discernible scent in the bottle.

18 December 2025
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Reply from Escentric Molecules

We're sorry to hear this wasn't the experience you were hoping for.

Please reach out to us at support@escentric.com so we can assist you further.

EM

Rated 5 out of 5 stars

Very good service and fab packaging

Goods ordered arrived promptly. Information given when parcel was dispatched and in transit.
Beautiful, quality packaging.

19 December 2025
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Reply from Escentric Molecules

Thank you for your feedback! We are glad the tracking updates kept you informed and that you were pleased with the quality of the packaging.

Escentric Molecules

Rated 5 out of 5 stars

Highly recommended

My order arrived promptly and beautifully packaged. Inside were some of the most unique, enticing scents I have ever experienced. Highly recommended!

19 December 2025
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Reply from Escentric Molecules

Thank you for such a glowing recommendation! We are delighted that you found the scents unique and enticing, and that the packaging added to the experience.

Escentric Molecules

Rated 5 out of 5 stars

Great discovery set!

19 December 2025
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Reply from Escentric Molecules

We are glad you are enjoying the Discovery Set, it is the perfect way to explore the range.

Escentric Molecules

Rated 5 out of 5 stars

Great service

Great service, loved the wrapping

18 December 2025
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Reply from Escentric Molecules

Thank you so much! We take great pride in our presentation, so we are thrilled to hear you loved the service and the wrapping.

Escentric Molecules

Rated 5 out of 5 stars

Fast reply Quick response beautifully…

Fast reply Quick response beautifully wrapped.

18 December 2025
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Reply from Escentric Molecules

Thank you for your wonderful feedback! We are delighted to hear that you were happy with our service and the presentation of your order.

Escentric Molecules

Rated 5 out of 5 stars

Delivery promptly for Christmas

Delivery promptly for Christmas, as it was a present from Santa. Many thanks.

18 December 2025
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Reply from Escentric Molecules

Thank you so much for your lovely review! We are thrilled we could help ensure Santa's gift arrived right on time.

We hope it was enjoyed!

Escentric Molecules

Rated 1 out of 5 stars

Delivery was terrible

Delivery was terrible. Took far longer than originally promised and DPD left it at the bottom of the stairs and didn't even let us know. Very very disappointed.

18 December 2025
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Reply from Escentric Molecules

We are very sorry to hear about your delivery experience.

Please reach out to us at support@escentric.com so we can investigate this further.

EM

Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding. I had a slight problem with the ATOM.iser I ordered. They corrected it without me having to jump through hoops or anything like that. I would definitely recommend Escentric Molecules to a friend and I plan on continuing to buy directly from their site in the future.

21 October 2025
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Reply from Escentric Molecules

Thank you so much for taking the time to share your kind feedback and we're glad our Customer Service team were able to solve the issue for you.

We're delighted to hear you'll be recommending us!

Escentric Molecules

Rated 5 out of 5 stars

Gorgeous fragrance

Well your quick delivery is very impressive 👏. The packaging is exquisite along with the free samples of other scents in your range ,which in turn means I get to try before I make another firm purchase. My work colleagues comment on the fragrance and have asked for its name. Which I have given them. Thank you once again .

17 November 2025
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Reply from Escentric Molecules

We’re delighted you’re happy with your experience and hope you have enjoyed trying out the samples that came with your order.

Thank you for taking the time to share your kind words.

Escentric Molecules

Rated 5 out of 5 stars

Expensive but worth it!

Expensive but worth it!

Smells good and last long, looking to buy agian soon

11 June 2025
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Reply from Escentric Molecules

Thank you for taking the time to leave a review and make sure to stay signed up to our newsletter to receive our latest promotions.

Escentric Molecules

Rated 5 out of 5 stars

Excellent logistics

Excellent logistics, quick and accurate. The product is exceptional, very unique.

17 November 2025
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Reply from Escentric Molecules

Thanks for your review; our logistics teams work really hard to ship orders quickly, accurately and with the utmost of care, so your kind words are deeply appreciated.

Escentric Molecules

Rated 5 out of 5 stars

Lead time

Lead time, package.

18 November 2025
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Reply from Escentric Molecules

Thank you for taking the time to share your positive feedback.

Escentric Molecules

Rated 5 out of 5 stars

Impeccable!

Great product, beautifully wrapped. Arrived on time. Smells divine! Thank you!

20 November 2025
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Reply from Escentric Molecules

We’re so grateful for your kind review and thrilled to read you’re so happy with the order and the captivating scent.

Escentric Molecules

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