Escape2 Reviews 

36
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Why does it take so long to amend a booking, plus virtually impossible to contact escape 2 it's a joke would not recommend ever again they are a joke

Rated 5 out of 5 stars

First class service from the team at Escape2 - couldn't have asked for me, very helpful, completely went out of their way to source a particular North Face Ladies White Ski jacket and in a medium size... See more

Rated 5 out of 5 stars

Brilliant service. There was a problem with the card payment service that escape 2 use which prevented order confirmation emails getting sent out. When I phoned escape2, I got through to a real pers... See more

Rated 5 out of 5 stars

Great company. I buy almost exclusively North American brands - The North Face and Arc'teryx mostly - I wouldn't even consider using anyone else. I always get a great deal, delivery ti... See more

Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(36)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The perfect shopping experience

North Face Descendit jacket was the last in stock so rang up to check it was still available. Spoke to Jen on the phone who was lovely, chatty and extremely helpful. She very kindly checked it was still available and held it for me while I ordered online. Ordering at lunchtime it was with me in North Wales the next morning- no small achievement.

Great company, great customer service and great gear. 10/10. Couldn't recommend highly enough

27 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased a Arc'teryx jacket from Escape to just before Christmas, and needed it to arrive on a specific day, literally the day before I had to travel on my trip. The team, and their delivery company, went out of their way to help make sure the item would reach me on time. The delivery company had a 'no deliveries' day just after Christmas, yet they were happy to drop off the package to me regardless. So many thanks Alan, and APC team!

As it turns out the jacket was a too large for me, so I posted it back to Escape2. My return was handled immediately, and I got refunded within a few days.

Safe to say, I will be ordering from them again.

7 January 2016
Unprompted review
Rated 5 out of 5 stars

Top quality kit with great service

Had no trouble with these guys, I really liked the look of their range but had never encountered the store before. I decided to give them a try and I certainly don't regret it. I didn't pay a thing for shipping and my stuff arrived next day. Rare.

I'm very happy and I'll definitely be going back for more! I'd be happy to recommend escape2 to anyone.

9 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service, Cheapest Prices and Quality Products

First class service from the team at Escape2 - couldn't have asked for me, very helpful, completely went out of their way to source a particular North Face Ladies White Ski jacket and in a medium size for me. Couldn't be happier with the coat, fits like a glove - all the usual qualities from TNF, lovely colour, love the gold hints and the fur collar, I'll look the part on the slopes this winter! Super price, couldn't find it cheaper any where else and delivered within 2 days! So all round...super service and big smiles from me! Many many thanks, highly recommended company! :)

21 October 2014
Unprompted review
Rated 5 out of 5 stars

Quick and Easy!!!

A good website, easy to navigate. Easy to order too. Plenty of information about when it is going to arrive, and it arrived when they said it would.
What could be better - Quick and Easy!!

8 July 2014
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE

GOODS DELIVERED PROMPTLY AND WAS ABLE TO TRACK ON FEDEX. GOOD PRICE ON SOURCE GOBI WOMENS SANDALS IN OLIVE COLOUR. VERY GOOD SERVICE AND WOULD USE SITE AGAIN FOR OUTDOOR CLOTHING/FOOTWEAR

8 July 2014
Unprompted review
Rated 5 out of 5 stars

Look no further...

Great company.

I buy almost exclusively North American brands - The North Face and Arc'teryx mostly - I wouldn't even consider using anyone else.

I always get a great deal, delivery times are excellent and on the rare occasion I need to return something, absolutely no problems whatsoever.

Alan and his wife are knowledgeable and great to deal with.

Can't speak highly enough of this excellent company.

8 July 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look